Customer Reviews for Midnite Towing & Repair
(U-Haul Neighborhood Dealer)

413 reviews

1338 W Front St   Berwick, PA 18603
(On Rt 11 Next to A & A Auto Parts)

(570) 759-1460

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 759-1460

1338 W Front St
Berwick, PA 18603
(On Rt 11 Next to A & A Auto Parts)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Oliver P. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Petro P. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

Female employee was very courteous.

Roger B. 
Rating:
5.0

Dropped off after hours, Easy to drop off. Trailer was promptly checked in early in the morning. No comments for improvement.

Robert C. 
Rating:
3.0

The battery died on it and had to be jumped

John K. 
Rating:
2.0

The counter person was more interested in her phone calls than us. She did not once acknowledge us until she was off the first call, which was at least ten minutes. She started my process after that call, then took another call and left me standing there again. Meanwhile I was paying someone by the hour to help me.

Vikki L. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Customer did not leave a comment.

ricky P. 
Rating:
1.0

Poor customer service.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Leticia S. 
Rating:
4.0

I was originally scheduled to pick up in Bloomsburg, but was called the day before and told I needed to go to Berwick. That made the move longer with farther to go for the truck. I think Uhaul should have honored the original agreement for pick up in Bloomsburg. I scheduled well in advance so that I wouldn't have these issues.

William K. 
Rating:
4.0

Great customer service!

KEITH M. 
Rating:
1.0

Over charge you with milage & charge extra with gas that you didnt even use..

Armando O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Rental tow dolly from berwik PA passenger blinker was held on by 1 robot thought it was going to fall off had to fix it myself

Steven B. 
Rating:
5.0

Customer did not leave a comment.

bOB R. 
Rating:
2.0

My reservation was never emailed to me. I was overcharged by $100's. The online check-in crashed several times, making both check-in and return an extremely painful and long experience. I wiped down the cab of the truck-filthy!

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Great service, people there were top notch!

JERY W. 
Rating:
5.0

Customer did not leave a comment.

larry K. 
Rating:
3.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

I don't believe there is anything you can do to improve the customer experience at this location. The team was pleasant and helpful when I went in to reserve the truck. Upon pick up they answered all of the questions that I had. When I went back to try to figure out the help to pack some items, their recommendations were both valuable and appreciated. I would recommend this location for anyone in need of securing your services.

Dawn L. 
Rating:
2.0

Over a month and a half ago I made a reservation to pick up a DIFFERENT size truck at a DIFFERENT location. Last minute I was told I needed to drive farther out of my way to get a bigger truck that I did not need, spend more on gas money, and need more equipment to tie down my stuff so that it did not move around in all the extra space that I DID NOT request. I called to confirm this new location and NEVER got to speak to a person. The phone was never answered and I received an automatized message to contact Verizon wireless. I called back to my original location (Bloomsburg, PA) and the person who answered the phone was rude, uncaring, and down right mean creating extra stress at an already stressful time. I have moved 5 times in the last 7 years and have never had such a horrible experience. I will NEVER use Uhaul again for my future moves.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Friendly Nice People !!!

Sergey K. 
Rating:
3.0

Customer did not leave a comment.

dale B. 
Rating:
3.0

Drop off was very close to my home which was convenient.

Tanya E. 
Rating:
4.0

Kudos to Hope for her help and great service.

KEVIN S. 
Rating:
5.0

Very helpful. Did not charge me for the mistakes that were made by the people who helped me make the uhaul reservation and rental.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Helpful staff and had everything in place to make our move smooth.

Terry K. 
Rating:
3.0

Paid to much for the u-haul and everything is over priced.

Autumn W. 
Rating:
5.0

Customer did not leave a comment.

Mickey R. 
Rating:
3.0

This location is very hard to get into at times. It is on a busy street, and the parking lot is rather small. If you have a trailer it is very hard to pull in and turn the trailer around to back it in, especially when the lot is full.

George R. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lynn P. 
Rating:
5.0

Great customer service!

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
4.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
3.0

Customer did not leave a comment.

jennifer R. 
Rating:
5.0

Everything was good.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
2.0

Picking up an auto transport trailer noone at the location available to help me load up. the young lady booking agent came out to assist which was really of no assistance at all. I ended up loading the trailer myself, checking lights and air pressure in the tires. not a very good experience.

david N. 
Rating:
5.0

Place was a bit run down, but they were helpful and efficient. A totally different UHaul experience from picking up!

Bruce L. 
Rating:
4.0

Reserved unit online at Hazelton U-Haul. We were told the unit we reserved was not available less than 24-hours before scheduled pick up but one was available in another town. We had no choice but to drive an additional 50 miles to find the trailer we needed. Very upset about being mislead regarding local availability.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

SUZIE M. 
Rating:
4.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Marcello F. 
Rating:
5.0

Thier so nice at midnight. They make you so comfortable and explained everything perfect.

Nicole S. 
Rating:
3.0

Customer did not leave a comment.

karen D. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
3.0

Thought gas level was equal to when we picked it up.charged for that .

Thomas Z. 
Rating:
5.0

We went to the Bloomsburg Pa. store first and tried to rent the same item, the clerk told us or car which is a 2000 subaru forester wouldn't fit on the auto transport. I was very irritated and walk out the door. Drove home and called the uhaul place in Berwick PA store and told them what I needed and she said sure come on up we will have it ready and waiting for you.

SHAUN H. 
Rating:
5.0

Customer did not leave a comment.

Jamnes B. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
1.0

Ordered truck well before pickup, it was NOT AVAILABLE. I had to go to another location to pick up truck that was needed. Your phone service staff has no clue and as much as told me whatever was promised to me is not Uhaul policy. Horrible experience!!!!!!!!!!!!!!!!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Brice F. 
Rating:
5.0

very helpful people

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
3.0

Customer did not leave a comment.

Katerina C. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

I didn't speak with anyone. I would only recommend it because I live near it and it was not far from my home.

Michele Y. 
Rating:
5.0

The pick up location (Midnight Towing in Berwick, PA) was great to work with. Very helpful and accommodating. I was very pleased with how easy they made everything for us. I ended up going in to that location in person to get my rental reservation set up after having a lot of trouble with the Uhaul site reservation system. They could never find me the truck I needed at the Berwick location and kept sending me to Bloomsburg for a pick up. I tried working with the online agents to fix this but they didn't seem to be able to fix it or accommodate me. Picking up in Bloomsburg would have added 20+ miles to my mileage (that would cost me out of MY pocket not to mention an hour of extra time out of MY pocket). After getting frustrated with the online reservations through Uhaul, I just went into Midnight Towing in person and they were able to set me up quickly and easily for exactly what I needed. So, I am very happy with the folks in Berwick. Uhaul overall? Not so much.

Chantel L. 
Rating:
1.0

I waited over 1 hour at the store to pick up the trailer, I was the only customer. The kid processing the rental had no clue what he was doing and I had to hook up and unhook my trailer from the store. NO PROFESSIONALISM.

Keith B. 
Rating:
1.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Highly recommend

Daniel G. 
Rating:
1.0

I did replace the fuel I used....and now got an additional charge for more fuel---and the clerk wouldn't move from behind the desk to check the gas before I left. This is totally wrong, and I request this money be refunded to me. Please let me know how to contact a corporate representative!!!!!

Larry P. 
Rating:
2.0

The truck had two warning lights lit: Check Engine light Low Tire light Worker told me it ran fine and the tire pressure was good

Abigail H. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Liz T. 
Rating:
3.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

the air conditioner didn't work ..only blowing hot air.. the temp 83.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA F. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Very happy, they do a good job.

Verncel C. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

great customer service

Howard M. 
Rating:
5.0

Great customer service!

marguerita N. 
Rating:
5.0

nice customer service

kermit C. 
No reviews have been submitted for this location.

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