Customer Reviews for Mikes Liquor Emporium
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

132 reviews

2021 E 160th Ave   Broomfield, CO 80023

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

2021 E 160th Ave
Broomfield, CO 80023

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The clerk at Mike's Liquor Emporium instructed us on how to pick up the U-Haul truck using the iPhone app. He was very friendly and helpful. The app was really amazing. I put in the information, took photos of my license and of myself, and was given a code to unlock a box and get a key. We were off and driving back to load our home within fifteen minutes of arrival. Wonderful!

Bonnie R 
Rating:
1.0

Dropped trailer off 3 days ago and was told that they could do nothing for me and that I needed to call uhaul customer service. At that time the operator at drop off location indicated they did nothing with uhaul only rented the parking lot to them. When I dropped off the truck 3 days later, same story and stated that I needed to do online checkin. I had little to no cell service and it took a long time to check it in via my personal hotspot. Very poor/limited service and a terrible experience.

morgan M 
Rating:
5.0

Customer did not leave a comment.

SCOTT K 
Rating:
5.0

Customer did not leave a comment.

Cassandra S 
Rating:
2.0

Getting the truck was a nightmare. The app wouldn’t work to get me the code. I had to call and speak to someone to get it resolved. It took me 40 minutes to get that resolved. We reserved a truck with a lift and dolly. It didn’t have either even though we were charged for it. The truck was parked in a dirt area with a bunch of snow. It took a while to get it out. I was concerned that it was going to slide into other trucks. The snow needs to be cleared or the trucks need to be on solid ground/concrete. Not just mud. I don’t understand why I would be expected to fill the truck 3/4 full instead of full. How would anyone guage that??? I filled it up which I’m sure wasted about $20 or more just so I didn’t get an extra charge. The experience was terrible. I will never use U-Haul again.

Sonia S 
Rating:
4.0

Dropped off using the Uhaul app — no problems...

John D 
Rating:
4.0

I didn't get moving blankets as ordered

Kristin C 
Rating:
4.0

Not a dozen of furniture pads were there

Samir P 
Rating:
4.0

Customer did not leave a comment.

Virgina J 
Rating:
1.0

The location was not open when I arrived 1 hour after they said they opened. Had to convert the order to virtual and phone service was horrible in converting it. Process is too complex and not user friendly. I will not be renting from U-Haul again.

R M 
Rating:
1.0

They did not put the dolly or furniture blankets in the van.

George P 
Rating:
5.0

Customer did not leave a comment.

jonathan n 
Rating:
4.0

Customer did not leave a comment.

Andrew M 
Rating:
3.0

The lock was damage can’t opened The truck some times is to bumpy The cab was little dirty cigarette but and ashes The engine oil was a little low

Jose S 
Rating:
3.0

It’s was closed.

krista w 
Rating:
5.0

The truck cab was dirty and covered in animal fur. The inside window needed cleaned. The box was dirty and had a ton of blankets . The radio connecting wouldn't work.

Misti R 
Rating:
3.0

Location didn't give a rental contract for my truck

James C 
Rating:
5.0

Customer did not leave a comment.

Todd K 
Rating:
1.0

That was the most disgusting vehicle I have ever been in. Looks like it hasn’t been cleaned in decades. Made me nauseous just being in it. Terrible. Wish we had had another choice that morning but we didn’t

Ryan P 
Rating:
5.0

Great customer service, friendly and efficiently

Roy J 
Rating:
4.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Customer did not leave a comment.

Brenda N 
Rating:
1.0

Customer did not leave a comment.

SITARA M 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
5.0

Nothing it was perfect.

KEVEN B 
Rating:
5.0

Customer did not leave a comment.

Sandy P 
Rating:
5.0

Customer did not leave a comment.

LESLIE P 
Rating:
5.0

nothing

Alan F 
Rating:
1.0

Truck was filthy, showed only ¼ tank of gas but gas gauge never moved so it may be broken. Charged me an outrageous mount for milage and didn't even give us the option to fill the tank ourselves. Awful experience.

Tanner H 
Rating:
3.0

I ordered a dolly and some furniture protectors or blankets and they were not in the truck, but I was charged for them by the app

Abel M 
Rating:
5.0

Customer did not leave a comment.

Denelle D 
Rating:
5.0

Customer did not leave a comment.

Calvin M 
Rating:
5.0

I like the guy at the liquor store. He got me going quickly and just didn’t make it difficult. That day, I needed that. Cheers to him.

KEVIN H 
Rating:
5.0

The place and human assistance was outstanding. The system to do this process over the cellphone is still too complicated, I would never rent again via phone with the same system. I hope you can improve the software part of your system. It does not need to be so complicated and wit so many variables that can go wrong, like loosing internet connection for a few seconds. (at the location!!) I saw 3 other customers in equal or worse frustration levels. Thank God for Chris, the person at the liquor store!

German V 
Rating:
2.0

it took over 30 minutes to use the iPhone app to effect the return. we were also informed that the site was only open to 6:00 pm and no one informed us that returning at this site was via phone which, had we known, we would have returned the truck the night before, when we tried to contact UHaul's 800 help number, no one answered.

GARY M 
Rating:
3.0

Customer did not leave a comment.

KARI C 
Rating:
4.0

Customer did not leave a comment.

Anthony E 
Rating:
4.0

Customer did not leave a comment.

RONALD J 
Rating:
5.0

Customer did not leave a comment.

Leslie L 
Rating:
4.0

Mike was hospitable but interior of vehicle was dirty and full of fast food garbage. Gas was nearly empty, had to drive immediately to gas station to avoid running out. Initial reservation that I made (p/u in Fort Collins at 9:30am) was not honored. Was forced to drive 80 miles round trip to secure truck. Mike’s didn’t have any blankets either, so I was forced to visit another location in Mead, CO to secure those. Overall, I was very disappointed with my Uhaul experience.

paul g 
Rating:
4.0

Do not call the day of and move the reservation over an hour away

Thomas M 
Rating:
3.0

As others have said the level of service at this location is marginally adequate especially with COVID 19. The location is primarily a liquor store that relies entirely on drive up window sales. The front door is locked. Rental customers have to join the liquor sales customers in the drive up line and since there is only one person onsite their availability to help rental customers is very limited.

Robyn E 
Rating:
4.0

Customer did not leave a comment.

Martha W 
Rating:
4.0

Fix the brake light

Coleman D 
Rating:
3.0

Overcharged still waiting for uhaul to fix and issues my refund.

Colby S 
Rating:
3.0

Customer did not leave a comment.

Matthew T 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
3.0

i feel this store shouldn't be a u-haul dealer i had to hook up my own trailer the person in the store wouldn't even come out and see if it was hooked up right.it also had a bald tire on the left side i told the person inside and he didn't even care. I was a dealer for more than 25 years and never once did a customer hook up their own equipment. thank you

kevin g 
Rating:
1.0

Customer did not leave a comment.

Jonathon F 
Rating:
3.0

Customer did not leave a comment.

Todd D 
Rating:
5.0

Customer did not leave a comment.

Milton E 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
1.0

Guy was rude. Truck was disgusting and not full of gas. Windshield wipers broken and check engine light was on. He didn’t even want to come out to take a look at my concerns.

Anthony S 
Rating:
4.0

I will use them again

Christopher B 
Rating:
1.0

It took almost 30min just to pickup a trailer and an appliance dolly. It's a busy liquor store and it seemed that the attendant helped liquor store customers while she tried to process my rental. She asked for information that was already in the reservation (my address, contact info). I will not be returning to this U-Haul location for any services in the future. It's a dirt lot with a small, shady looking liquor.

leo h 
Rating:
5.0

Customer did not leave a comment.

MARK E 
Rating:
4.0

Customer did not leave a comment.

Brad S 
Rating:
1.0

If you change a reservation please let your customers know sooner then later . My location of my pickup and the time was changed and I was only notified about the location not the time change and waited 2 hours ! When i called to ask about the changes the representative was extremely rude and i won't be using uhaul in the future

Miranda W 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
1.0

Customer did not leave a comment.

Taylor I 
Rating:
1.0

The location place sat upon dirt with holes. The truck was dirty and I cleaned the windshied and driver's area before leaving. The wiper blades were bad and didn't work well. Had touble with rescheduling the pickup place. The scheduling department had a different number and none of your reservation people knew it. They all gave me different numbers.

Carol D 
Rating:
5.0

Customer did not leave a comment.

George A 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Mileage was way off when we picked up truck, but we notified the person ASAP to fix.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Daryl M 
Rating:
5.0

Customer did not leave a comment.

Cody M 
Rating:
5.0

Customer did not leave a comment.

Riane D 
Rating:
3.0

The cab was a bit dirty on the floor. Also, during pandemic notice if can cleaning procedures would have been nice. When picking up without physical contact trucks should have a calculator for how much gas to put in to return to pick up level.

Aaron K 
Rating:
5.0

Customer did not leave a comment.

Kryssa M 
Rating:
4.0

Customer did not leave a comment.

Ankit P 
Rating:
1.0

Seriously? The only thing you didn’t ask for was our 1st born. Crap service.

Christina M 
Rating:
5.0

service was great. very good!

Robert L 
Rating:
2.0

Wish truck had been cleared of thick snow on cab roof and windshield by site operator before pickup ALSO UHAUL did poor job organizing equipment.for pick up. Wish I did not have to drive so far away from home to pick up truck AND THEN drive an additional 30 miles to go pick up trailer. I think it is ridiculous that UHaul did not organize this better so that equipment was together in site nearer to my home site for pick up.

Lezlee P 
Rating:
5.0

Customer did not leave a comment.

Dustin M 
Rating:
1.0

Operator did not assist in hook up. My wife had to pick up trailer. He said he needed to look at it once she had it connected and walked away. Thankfully two guys showed up and hooked it up for her.

Christina C 
Rating:
2.0

Customer did not leave a comment.

Daniil Y 
Rating:
5.0

Customer did not leave a comment.

Mario G 
Rating:
5.0

I really enjoyed working with Nicole. She was professional, friendly and knowledgeable. She got me out on the road very quickly.

julia m 
Rating:
5.0

Went above and beyond to make everything as smooth as possible. Convenient location along HW 7, we will be coming back

ana k 
Rating:
1.0

The trailer was not available at first location, even though I had reserved and called ahead. Then rented my truck, SIX hours later, from a different location, I had the truck. Put me WAY behind schedule, and cost much more. I will never rent from UHaul again- horrible experience at first location in Boulder.

Corie B 
Rating:
5.0

The service was great, very Knowledgeable was very accommodating Helped in many ways.

MARK C 
Rating:
2.0

Customer did not leave a comment.

Chris C 
Rating:
3.0

Customer did not leave a comment.

scott b 
Rating:
1.0

Work on the customer service and not try and steal from customers

Seth T 
Rating:
4.0

Customer did not leave a comment.

Megan B 
Rating:
1.0

Customer service is nonexistent!! You have to unhook your equipment! They didn’t even come out to check it! From other reviews I’ve seen about this location I don’t understand why Uhaul would even have this location other than exposure and storage of their equipment

John P 
Rating:
5.0

Customer did not leave a comment.

ROMEO M 
Rating:
5.0

Mike was great. Easy to find location and close to Erie.

Barbara B 
Rating:
4.0

Did not have the trailer I reserved so had to rent a truck that now included charges for miles driven.

scott c 
Rating:
5.0

Customer did not leave a comment.

Nicolette G 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
4.0

The service was sufficient

Rocky A 
Rating:
5.0

Customer did not leave a comment.

Vanessa K 
Rating:
5.0

Great Customer Service!!

John H 
Rating:
5.0

Fabulous location Courteous staff

Leopold S 
Rating:
1.0

First, figure out a new system to verify drivers license as internet was horrible in the whole area! Second , have a representative there who can physically connect the trailers properly and not leave it all to the customer ( me) ! If I were not capable of lifting and connecting trailer to my vehicle what would I have done ?! I thought it was your policy that a qualified representative had to connect and confirm equipment was on and working properly !

Jeffrey S 
Rating:
2.0

They were more concerned about selling liquor than helping me get the truck picked up. I asked them to do a walk around and was told they don’t do that.

Donald h 
Rating:
1.0

I arrived at the UHAUL drop-off location at 2pm MT. The personnel had not the foggiest clue of what she was doing. She took the truck keys and looked it over. We proceeded inside the store, I was assuming to finish the drop off process. She put everything into the I-pad and supposedly said that I owed an additional $164! I did not know how that could be. Starting mileage 58485, Ending mileage 58729.8. Which equals 244 mile difference. Now there was 231 miles allowed in the contract. I went 13 miles over that. So that would be 13 * 0.40= $5.20 that I owed. Then the gas tank was at 1.9 according to the scale which would be almost $8 I owed in gas. The lady Nicole was unable to explain anything to me, of the charges, anything. She was very rude and also called me the B word which is not cool in Customer Service. I've just had a really poor poor experience on both ends and I will not recommend UHAUL to anybody!!! I am no longer going to use UHAUL for anything.

Amber B 
Rating:
5.0

The U-Haul directions take you to the correct location instead of into the middle of no where.

David H 
Rating:
5.0

Customer did not leave a comment.

Mark L 
No reviews have been submitted for this location.

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