Customer did not leave a comment.Calvin M.
Customer Reviews for Mikes Liquor Emporium
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like the guy at the liquor store. He got me going quickly and just didn't make it difficult. That day, I needed that. Cheers to him.KEVIN H.
The place and human assistance was outstanding. The system to do this process over the cellphone is still too complicated, I would never rent again via phone with the same system. I hope you can improve the software part of your system. It does not need to be so complicated and wit so many variables that can go wrong, like loosing internet connection for a few seconds. (at the location!!) I saw 3 other customers in equal or worse frustration levels. Thank God for Chris, the person at the liquor store!German V.
it took over 30 minutes to use the iPhone app to effect the return. we were also informed that the site was only open to 6:00 pm and no one informed us that returning at this site was via phone which, had we known, we would have returned the truck the night before, when we tried to contact UHaul's 800 help number, no one answered.GARY M.
Customer did not leave a comment.KARI C.
Customer did not leave a comment.Anthony E.
Customer did not leave a comment.RONALD JOSEPH H.
Customer did not leave a comment.Leslie L.
Mike was hospitable but interior of vehicle was dirty and full of fast food garbage. Gas was nearly empty, had to drive immediately to gas station to avoid running out. Initial reservation that I made (p/u in Fort Collins at 9:30am) was not honored. Was forced to drive 80 miles round trip to secure truck. Mike's didn't have any blankets either, so I was forced to visit another location in Mead, CO to secure those. Overall, I was very disappointed with my Uhaul experience.paul G.
Do not call the day of and move the reservation over an hour awayThomas M.
As others have said the level of service at this location is marginally adequate especially with COVID 19. The location is primarily a liquor store that relies entirely on drive up window sales. The front door is locked. Rental customers have to join the liquor sales customers in the drive up line and since there is only one person onsite their availability to help rental customers is very limited.Robyn E.
Customer did not leave a comment.Martha W.
Fix the brake lightColeman D.
Overcharged still waiting for uhaul to fix and issues my refund.Colby S.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.Charles M.
i feel this store shouldn't be a u-haul dealer i had to hook up my own trailer the person in the store wouldn't even come out and see if it was hooked up right.it also had a bald tire on the left side i told the person inside and he didn't even care. I was a dealer for more than 25 years and never once did a customer hook up their own equipment. thank youkevin G.
Customer did not leave a comment.Jonathon F.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Milton E.
Customer did not leave a comment.Richard D.
Guy was rude. Truck was disgusting and not full of gas. Windshield wipers broken and check engine light was on. He didn't even want to come out to take a look at my concerns.Anthony S.
I will use them againChristopher B.
It took almost 30min just to pickup a trailer and an appliance dolly. It's a busy liquor store and it seemed that the attendant helped liquor store customers while she tried to process my rental. She asked for information that was already in the reservation (my address, contact info). I will not be returning to this U-Haul location for any services in the future. It's a dirt lot with a small, shady looking liquor.leo H.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.Brad S.
If you change a reservation please let your customers know sooner then later . My location of my pickup and the time was changed and I was only notified about the location not the time change and waited 2 hours ! When i called to ask about the changes the representative was extremely rude and i won't be using uhaul in the futureMiranda W.
Customer did not leave a comment.David L.
Customer did not leave a comment.Taylor I.
The location place sat upon dirt with holes. The truck was dirty and I cleaned the windshied and driver's area before leaving. The wiper blades were bad and didn't work well. Had touble with rescheduling the pickup place. The scheduling department had a different number and none of your reservation people knew it. They all gave me different numbers.Carol D.
Customer did not leave a comment.George A.
Customer did not leave a comment.John O.
Mileage was way off when we picked up truck, but we notified the person ASAP to fix.Jason B.
Customer did not leave a comment.Daryl M.
Customer did not leave a comment.Cody M.
Customer did not leave a comment.Riane D.
The cab was a bit dirty on the floor. Also, during pandemic notice if can cleaning procedures would have been nice. When picking up without physical contact trucks should have a calculator for how much gas to put in to return to pick up level.Aaron K.
Customer did not leave a comment.Kryssa M.
Customer did not leave a comment.Ankit P.
Seriously? The only thing you didn't ask for was our 1st born. Crap service.Christina M.
service was great. very good!Robert L.
Wish truck had been cleared of thick snow on cab roof and windshield by site operator before pickup ALSO UHAUL did poor job organizing equipment.for pick up. Wish I did not have to drive so far away from home to pick up truck AND THEN drive an additional 30 miles to go pick up trailer. I think it is ridiculous that UHaul did not organize this better so that equipment was together in site nearer to my home site for pick up.Lezlee P.
Customer did not leave a comment.Dustin M.
Operator did not assist in hook up. My wife had to pick up trailer. He said he needed to look at it once she had it connected and walked away. Thankfully two guys showed up and hooked it up for her.Christina C.
Customer did not leave a comment.Daniil Y.
Customer did not leave a comment.Mario G.
I really enjoyed working with Nicole. She was professional, friendly and knowledgeable. She got me out on the road very quickly.julia M.
Went above and beyond to make everything as smooth as possible. Convenient location along HW 7, we will be coming backana K.
The trailer was not available at first location, even though I had reserved and called ahead. Then rented my truck, SIX hours later, from a different location, I had the truck. Put me WAY behind schedule, and cost much more. I will never rent from UHaul again- horrible experience at first location in Boulder.Corie B.
The service was great, very Knowledgeable was very accommodating Helped in many ways.MARK C.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.scott B.
Work on the customer service and not try and steal from customersSeth T.
Customer did not leave a comment.Megan B.
Customer service is nonexistent!! You have to unhook your equipment! They didn't even come out to check it! From other reviews I've seen about this location I don't understand why Uhaul would even have this location other than exposure and storage of their equipmentJohn P.
Customer did not leave a comment.ROMEO M.
Mike was great. Easy to find location and close to Erie.Barbara B.
Did not have the trailer I reserved so had to rent a truck that now included charges for miles driven.scott C.
Customer did not leave a comment.Nicolette G.
Customer did not leave a comment.James E.
The service was sufficientRocky A.
Customer did not leave a comment.Vanessa K.
Great Customer Service!!John H.
Fabulous location Courteous staffLeopold S.
First, figure out a new system to verify drivers license as internet was horrible in the whole area! Second , have a representative there who can physically connect the trailers properly and not leave it all to the customer ( me) ! If I were not capable of lifting and connecting trailer to my vehicle what would I have done ?! I thought it was your policy that a qualified representative had to connect and confirm equipment was on and working properly !Jeffrey S.
They were more concerned about selling liquor than helping me get the truck picked up. I asked them to do a walk around and was told they don't do that.Donald H.
I arrived at the UHAUL drop-off location at 2pm MT. The personnel had not the foggiest clue of what she was doing. She took the truck keys and looked it over. We proceeded inside the store, I was assuming to finish the drop off process. She put everything into the I-pad and supposedly said that I owed an additional $164! I did not know how that could be. Starting mileage 58485, Ending mileage 58729.8. Which equals 244 mile difference. Now there was 231 miles allowed in the contract. I went 13 miles over that. So that would be 13 * 0.40= $5.20 that I owed. Then the gas tank was at 1.9 according to the scale which would be almost $8 I owed in gas. The lady Nicole was unable to explain anything to me, of the charges, anything. She was very rude and also called me the B word which is not cool in Customer Service. I've just had a really poor poor experience on both ends and I will not recommend UHAUL to anybody!!! I am no longer going to use UHAUL for anything.Amber B.
The U-Haul directions take you to the correct location instead of into the middle of no where.David H.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Sharyl H.
Everything good except when returning I was charged $17 for gas despite filling the gas as pre rental level.Nirwan M.
Customer did not leave a comment.Glenn W.
Fast and easy to work with. Appreciated being able to pick up after hours.Michael S.
They did not make sure that the supplemental equipment was in the truck. I had to go rent dollys and things of that nature from Home Depot. And was still originally charged for the items.alexis R.
Customer service was non-existent and the staff was under trained and inconsiderate.Michael M.
Show the renter how things work. You know, like a walk around or at least more then just pointing out what we rented and giving us keys. Would have been nice too f we had help hooking up the car hauler to the 26'â€˜ truck.James W.
Easy to pick up and drop off. Easy location to highway (I25 and HWY7)Dennis C.
unless there is a problem with the equipment, there are no parts or staff to fix it.philip J.
Customer did not leave a comment.Judy D.
Don't use a liquor store for drop off location..they had no idea as how to unhitch the trailer...they were to busy waiting on their own customers..Marvin D.
Customer did not leave a comment.Elvin W.
I appreciated the personal service provided at this location - thank you! I will definitely visit this business again.Joni B.
Customer did not leave a comment.Frank P.
The lady at Mike's Liquor Emporium was very professional, nice, and helpful. She made up for the location in N. Boulder where we originally had a reservation to pick-up a truck that same day. The N. Boulder location lost the key to our truck that same day, had 2 other trucks on the property but would not give us one while they searched/resolved the lost key issue. My colleague did have a reservation, and was in their office to pick up before the other 2 reservations arrived, and they just said "sorry". Seems like they should have given him one of the other reserved trucks while they resolved their problem with the key rather than leave us scrambling for a new reservation. They did not even locate one for us at another location to help resolve the problem. I'm not much of a complainer, but this was terrible customer service for N Boulder this go around.Germaine G.
Customer did not leave a comment.Gary S.
Guy runs a liquor store. Was not able to help me unhitch tow dolly. Had to get two guys buying beer to help me unhitch. They left my truck hitch plug there. Had to go back and get my plug for the lights. ??Rebecca W.
Calling in on hold way to longJOHN B.
Customer did not leave a comment.Tye R.
The person working the liquor store and managing the U-Haul rentals didn't seem to have time for both. She told me to hook up the trailer myself. I have never been told to do that and I've rented at least a dozen times. She reluctantly agreed to â€œhelpâ€ me. While doing the hook up, she complained about how little training she'd had. She also had heavy alcohol on her breath. When I returned the trailer, she called me later to say there was straw in it and complained that she didn't have a hose to wash it down. There was no straw in it when I got it. I didn't put any straw in it while I had it. The whole experience was not very professional. I will not rent from this location again.Pam A.
Customer did not leave a comment.Brad T.
The guy didnt know what he was doing. And he over charge me for the trailer. He didn't even give me my receipt. He didn't know how to run the uhaul computer. That is why i didnt get a receipt. I some how like to get some part of my money back. Just the part he over charge. And im not sure who to contact on this issue, he was a little rude also.Rick G.
Customer did not leave a comment.Kong X.
Customer did not leave a comment.SHIRLEY L.
Customer did not leave a comment.Karola C.
I was helped by Helly at BZ Enterprises to find Mike. She didn't have the trailer I needed,but looked around and helped find what I wanted at Mike's. Overall a good experience.Harold W.
I thought a different location would provide better service, but U-Haul obviously has it controlled as far as customer service. IT SUCKS!! There are other rental places to go.JASON S.
The per mile rate is ridiculous and exhorbitant. The truck rental was $30- that's awesome, but seriously .70 per mile? I was picking up a piece of furniture that I don't know how could have been any closer- but I was charged $78 for using the truck for one hour. Really? I should have checked the mileage because there's no way it was 40 miles even round tripJill A.
Customer did not leave a comment.John D.