Customer did not leave a comment.Paul F.
Customer Reviews for Mills Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
IT WAS 20 F****** MILES FROM WHERE I RESERVED MY TRUCK! I got to the Elkhorn location and the GSP tells me I have to go to a spot in a town 20 miles away in another county? Kiss my grits! Also the truck was in like the back row in the grass with 2 trucks blocking me from going out the front so I had to back up and drive through a grass field to a gravel road with the top of the truck getting hit with branches. I would have called to complain but wait time was 63 minutes to talk to someone so it was quicker to just ask my sister to drive me 25 miles out of my way. This whole experience was a nightmare.James W.
Customer did not leave a comment.Mike C.
The 24/7 cell phone pick was the worst experience ever. First my pick up was changed to 2 miles from my home to 38 miles from my home. Because of this I had to adjust my pick up to a day early, and pick up at 9:30 at night. When we arrived at the pick up location it was dark and raining. I then began the pick up with my smart phone and it couldn't find my location. So I then had to search around in the dark and in the rain to find a barcode to scan. After about 10 minutes I found that then it asked for a selfie picture so I did that and tried to send it and it said I didn't have enough memory. I tried this again numerous times to no avail. Did I mention it was raining and in the dark. So I had to have my wife download the U-Haul app and start over. After this she was able to send my selfie on her phone and then it said it didn't look like a headshot so we had to try again. This happened about 5 times before we decided to take a picture of me with my phone and she would take a picture of my picture on my phone. That finally worked. Then it asked for alternate contacts to contact do we put in contact information and it said that the phone numbers were invalid. THEY WERE NOT. We kept putting the same contact information in and after about 6 times they were finally accepted. Then I had to take a picture of my driver's license and that took 3 tries before it was accepted. We finally got the code to get the keys and send information about the truck. We did this and then was asked to send a picture of me again but with my driver's license in the picture also. That took several tries before it was accepted. After that it wanted a picture of the dashboard to see the odometer and the gas gauge. We did this and after numerous tries it was never accepted. We decided that after wasting over an hour of our time in the dark and in the rain we would just take the truck and start back on our 38 mile journey back home.Hugh M.
Nothing. Excellent service.Michael C.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.SHEILA B.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Aastha K.
The drop off was simple and easy, far less involved than I was expecting, even on a weekend when I expected no one would be available.Bethany N.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Lisa L.
Owner operator was friendly and helpful to the extreem.Joseph K.
Was not able to open the door. Kept jamming. The trailer was not functioning properly. Even with no load, the trailer bounced around way too much.. it was so bad, I had to stop in Madison and replace it with a different trailer. The replacement trailer I picked up from Madison worked well and the manager at the Madison location did a fantastic job.Paul E.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.Kiley H.
Customer did not leave a comment.Scott S.
The political signage wasn't as visible as on some previous occasions.Thomas D.
Mills Automotive, Whitewater, WI, always friendly staff and accommodating parking lot to retrieve and return rental equipment.LAWRENCE B.
Customer did not leave a comment.THOMAS S.
Better signage needed as to: 1. They're the uhaul place and 2. Where the after hours drop box isTHOMAS S.
Customer did not leave a comment.Christopher W.
You gave me a truck with no gas, then charged me to fill it when I brought it back the same way.Jeffrey W.
Customer did not leave a comment.Angela J.
Very helpful service.Gerald K.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Michael S.
Wear masks in a small enclosed office space during a pandemic.Roger F.
Customer did not leave a comment.Allen A.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Mathew G.
Equipment not available at scheduled pickup time. Customer before us didn't know there was a time to return it.Steven M.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Sheri H.
I had no issue with the pick up location, the person who helped me there was very nice and pleasant to deal with. The truck itself however was simply awful, loud, no cruise control, difficult to handle. By far this truck was the worst piece of Uhaul equipment that I have ever rented.Matthew L.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Allen A.
Customer did not leave a comment.Eliott E.
Customer did not leave a comment.John B.
Excellent service great prices,,thanksEduardo R.
Excellent customer service! They went above and beyond to get us this trailer for my move.John S.
Easy location within WW, right across from a gas station to fill up before bringing back. Dependable location.Kamm G.
Very helpful and professional.John Z.
Customer did not leave a comment.MICHAEL K.
The instructions were clear and easy to follow. This was my first time using the 24/7 truck share and I had no issues at all. Would highly recommend to anyone that asks about it.Alexis L.
Very good experienceRichard B.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Ernesto P.
Maybe double check the location settings when it comes to pick up drop off location other than that very good. People at mills shop were very helpful in speeding up the processZosia T.
Nice peopleLESLIE M.
Mills was fantastic the lady behind the desk went above and beyond where UHaul fell extremely short not only on serving the customer but overall customer relations if not for the employee at Mills we would have completely missed our move in time so thank you to her and shame on you UHaul for putting profits before your customersDebra T.
I had my pickup site chosen 6 weeks prior. You changed it to an hour away 2 hours before I was supposed to pick it up. I won't ever use Uhaul Again and I will be telling everyone I know how shitty of a company you are. It took me 45 min to talk to an actual person and then I was hung up on twice.Steffany L.
Keep doing what you do.samantha was awesome in helping us.Mark B.
They always go above and beyond for the customer!Sonya N.
We did not have contact due to after hours drop off that went very smoothly.Judi W.
Customer did not leave a comment.Tyler E.
Customer did not leave a comment.Terri D.
We were told our pick up location was moved 45 minutes away from where we originally rented the day before the rental. Although there's a statewide mask mandate the owner didn't where one. She did come in early on a normally closed day to handle all the rentals.Andrew A.
I can't think of anything they could have done better.Michael G.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.Jonathon K.
Nice peopleWilliam M.
Customer did not leave a comment.MICHAEL B.
He was okay, place was okay nothing special.Helena H.
Customer did not leave a comment.PETER C.
Customer did not leave a comment.Todd G.
I'm calling againJuliane T.
Customer did not leave a comment.Jerald C.
Customer did not leave a comment.Alexis A.
Customer did not leave a comment.FRANK C.
Customer did not leave a comment.Jada L.
Customer did not leave a comment.Alma Delia A.
There was enough room to back up the trailer. Having more obvious parking spots or lights may be helpful for night drop-offs.Sara G.
Customer did not leave a comment.Douglas G.
I'd say it was a pretty good experience overall.. Samantha pointed out our faulty light system and we got it up to par .. she was very accommodating to my needs .. I would recommend this site to anyone wanting dependable reliable equipment..Samuel Z.
Customer did not leave a comment.Maxwell D.
Customer did not leave a comment.Jordan M.
Customer did not leave a comment.Sonya N.
Just keep being you, I appreciated meeting you both!Christopher W.
Customer did not leave a comment.Corey K.
Customer did not leave a comment.jeffery B.
It was a fast and smooth transaction. Helpful and friendly people. Equipment was in great condition. You just can't ask for more than that.Steven G.
Really nothing needs to be improved for the next customer at Mills Automotive. Their office is clean, their staff is efficient, professional, polite, & personable also. I've rented from them before & appreciate they have a variety of trucks & trailers on hand. Thanks. I recommend Mills Automotive U-Haul Service to others to tryLAWRENCE B.
Customer did not leave a comment.steve A.
Customer did not leave a comment.Cindy M.
Customer did not leave a comment.Aubrey H.
I left a couple of overlooked wrapped furniture glass shelves in the back of the truck by accident. Sâ€”â€” at Mills Automotive called to tell me, kept them safe, and returned them to me. Service above and beyond expectations!Sonya N.
I dropped off the u-Haul after hours and tried to check the truck in on-line. My location could not be found and spent 45 minutes on the phone with U-Haul being on-hold and transferred between three customer service agents. Finally, Isiah (from the Purchasing Department) said all I had to do was turn the keys into the drop-slot. It was a rough time trying to get the truck returned.Thomas W.
Staff was rude, in fact I was told to just leave by some old guy sitting at the service counter. Not one of the 6 employees I observed wore a mask. I approached the lock box for key delivery and was advised to come in and then was asked for my DL and CC which I stated was previously submitted online to avoid direct contact. One of the shop mechanics told me I wasn't the only one suffering when I restated I did not want to step in for key delivery. I responded by professionally stating that I was wearing a mask for their safety, not mine. Flat out rude! Had I not needed to move my daughter that day I would have went to Penske and paid the extra $50 bucks. Because I'm laid off, cash is tight, hence I had no choice but to follow their request. Seriously, no BS here. It was embarrassing for me to see business associates behave so poorly, and with a complete lack of regard for U-Haul policy and delivery agreement, as well as Wisconsin law as it related to Covid-19 at the date of delivery.Michael O.
Friendly helpful personnelHolly F.
Customer did not leave a comment.William M.
They were very helpful making sure everything was hooked up.Tim T.
Good communicationjohn M.
Kind, courteous and accommodatingjohn M.
Very little options. VERY TIGHT AREA and expect people to park the rental in a spot that is unrealistic for someone who has a large truck or may not be that sufficient at parking. Lots of extra parts and vehicles laying around making it difficult to access anything. No assistance was offered in hooking up.Nathaniel P.
The trailer had 2 tires that were in extremely bad shape, the ratchets for the straps were almost totally locked up, I had to go buy a can of penetrating oil to get them working again. The trailer was covered in some kind of tan colored silt.Lee L.