I was originally reserved to pick up in Palmerston but day before pick up they changed to above location which was an hour out of my way and the email didn't even come to my inbox went to Junk and found all this out after I arrived in Palmerston cost me extra fuel and they unsullied wouldn't compensate me anything horrible company will go out of my way to never use them again!!Jill T.
Customer Reviews for Milverton Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check equipment before and make something assistance available. Terrible terrible experience. Would never go there again.Mihir G.
Listowel location closed down. Again another disappointing added on miles. Drop off was in Milverton...Rosemary C.
Customer did not leave a comment.PETERJOHN S.
UHaul changed the pickup and dropoff locations without notifying us so we had to drive an extra hour each wayMatt S.
Disorganized, not prepared for the pickup. Had to wait awhile and contact Uhaul via phone.john C.
This is NOT the location my rental contract, booked over 2 months ago, advised me to drop the truck off at. I arrived at the location listed on my rental agreement in Palmerston, ON only to be advised they are no longer a U-haul location and they did not know where the new/next location was. I called U-haul to be advised that â€œIâ€ would now be required to drop the truck off in Milverton, ON, 1/2 hour from the drop off location listed on my rental agreement and 40 minutes from my new home. A 20 minute round trip truck return turned into a 2 hour return trip, barely (stressed) making it back to my new home before the moving company arrived with the larger items. Not impressed. You don't think U-haul could off advised me the location I was scheduled to drop off was no longer where I was to return the truck? Extra driving time + gas for me and my son following in our personal vehicleâ€¦the stress of whether there was enough time to get back before the moving company arrivedâ€¦I'm now responsible to delivery â€œyourâ€ $$$ truck to an alternate location!!? Thanks for not staying in touch and thinking how you may have made this experience far more tolerable.Stephen L.
Customer did not leave a comment.DAVE K.
Customer did not leave a comment.MICHAEL A.