Customer did not leave a comment.krista R.
Customer Reviews for Mineral Wells Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was pretty beat up. One tire had zero tread on outer edge. Employee said put a little extra air in in "just to be safe." I wouldn't think over inflation would be the right thing to do. Counter person was much more interested in phone calls and renting no U-Haul equipment.Christopher B.
Customer did not leave a comment.Stephanie L.
Everything was very comfortable and safe and would recommend Uhaul rental too whoever wants too move anywhere. I would use Uhaul again!Ranae W.
Customer did not leave a comment.William D.
Professional and friendly. Made it very easy to rent and return. Would use this location again.Sandy K.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Terry R.
Please put this location in your lineup for Rentalsâ€” it did not show up the first time I wanted to rent a trailer about four weeks agoâ€¦ Then when I wanted to drop a trailer off I was routed to Jake's convenience store in Mineral Wells that has no one to help you take the trailer off the hitchâ€¦ This place is full service and very nice to deal withâ€¦ This is where you want to go and rent and drop off!hunter H.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Britni M.
Customer did not leave a comment.Brad T.
Customer did not leave a comment.david M.
The men at miners wells rent all was very knowledgeable friendly helpful able to fulfill my needs there in the store pleasant to deal with the people at Jake's big willies or whatever it is are crap They have no clue what's going on.Rita B.
All gooddavid M.
Customer did not leave a comment.Patricia M.
Young man at this location was extremely pleasant and has a great attitude and works great with people. Would recommend them to anyone anytime.Dennis K.
Young man here was very personable and extremely nice to work with.Dennis K.
The guy that was there was great made it fast and greatly appreciate him.amy N.
Nothing great servicejoyce M.
Keep doing what you're doingJames F.
The employees were great. Knowledge and friendly, will definitely come back MW rent all, when I need to rent a uhaul. ThanksTerry G.
The store was not solely Uhaul - it was shared with something else and quite run down. We had a problem with the vehicle 10 minutes down the road that took about 24 hours to fix. Very frustrating!Kristen G.
Self return is sketchy. How do I know someone else wont just take the trailer from the lot and go?MATTHEW H.
Customer did not leave a comment.TIBOR S.
None, the second I walked in until I drove away I was waited on. Service was outstanding!Jackie G.
Customer did not leave a comment.Valentin D.
Customer did not leave a comment.Mark S.
The establishment that I returned my rental to made a billing error and charged me for two extra days when my uhaul was actually returned a couple hours before it was due back. They admitted the mistake but can't do anything for the extra $80 they charged me, and told me I had to contact uhaul. I tried to use the uhaul live chat option and they took the information but of course said someone would call me back within three days to discuss and refund my money. I do not understand why places even offer the live chat option if you still have to wait for someone else to call you back at their convenience, it takes the customers convenience right out of the chat option. I work a job in which I cannot carry my phone or answer it and now I'm supposed to wait for a call anytime between now and three days from now to even discuss getting my money back. Extremely inconvenient.James F.
Customer did not leave a comment.William A.
Customer did not leave a comment.Brian K.
The process for reservation is maddening. 3 phone contacts ?!?!? I thought the employee had made a reservation for me to pickup the tow dolly the next morning, but it not part of the info was stored. So when i returned to pickup the tow dolly, it had to be almost all reentered. There were 3 Uhaul locations in town, but none answered the phones listed on internet. Had to personally go to all locations.terri B.
Friendly. Attentive.SUSAN B.
Fast friendly service. Nice facility and people. Downside is that there is no 8' pickup trucks available at this location or in this county! EVER! Palo Pinto County,Texas. Had to rent trailer when I needed truck.Jack T.
Customer did not leave a comment.Christopher B.
They were awesome. Polite, quick and great sense of humor..Ed W.
The guy who works there was very friendly and helped us figure out the 24 hour pick up.Penny L.
Customer did not leave a comment.Jill G.
Get better gas mileageTimothy V.
The staff are very friendly and thoroughly explained everythingstacie P.
Super friendly, easy pickup and drop off.VICKI T.
Staff there went above and beyond to make my experience stellar!Brandon H.
I reserved moving blankets or pad for our move - when I go there they were out of them.William G.
Customer did not leave a comment.TONYA T.
Nothing. My return was quick and your employees were very efficient.Michael M.
Customer did not leave a comment.RICHARD R.
The couple people I talked to in person and on the phone were very helpful!Michelle H.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Zachare H.
Customer did not leave a comment.Zachare H.
Customer did not leave a comment.dan R.
The trailer was in good condition but did not have a Jack.Nancy B.
Customer did not leave a comment.PAMELA H.
Service was exceptional and return was easy.Libby L.
Customer did not leave a comment.Kevin C.
We used the truck for one day to go 5 miles and they were supposed to charge our credit card $40.28 and they took or should I say stole $714.00 from our account it has been 2 weeks and they still have not gave us our money back!! They said sorry they accidently put the wrong millage in the computer well their mistate has cost me $714.00 . I would never recommend uhaul to use them for anything again!!!!!lyle H.
Customer did not leave a comment.jerry P.
Customer did not leave a comment.ALICE M.
Customer did not leave a comment.Christopher S.
Carl and his team are the best!!!!Jeanne V.
It was easy and fast.Jon B.