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AFFIBA R
Customer Reviews for Mini Mall Storage Camrose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dispatcher from Edmonton area needs to be more organized.
KEVIN BHours for this location were extremely unclear... Uhaul and Google Maps both have different hours listed than what they actually keep, and they told me another time again. They also didn't have a debit machine, and the whole pickup process was a lot more awkward than usual. The people were friendly at least, but I won't be back to this location.
Ryan BFaster pickup process. 30 minutes is too long when we were first in that day.
Michelle BAll good… Everything went fine
Thomas MEasy process. Friendly agents there to help get me started. I appreciated their pro tips and the move went very smoothly.
Terri-Lynn SI don’t like the Fuel system. The fuel gauge reading is in the eye of the beholder . I only put 15 miles on the truck and put 13 L of gas in and the system said I owed a fuel surcharge.
Bernard MWe returned it after hours, we did not interact with anyone.
April SVery satisfied
Nancy DIt's been awhile since I rented from U-Haul and Mini Mall Storage recently became the local U-Haul dealer. The staff we dealt with were helpful and eager to please.
Donald CThe agent at this location was friendly, helpful and had great customer service skills but Uhaul seems to have switched to an automated system which was cumbersome and slow which was much different than a year ago when I rented the same equipment, really disappointing and not better, I'm not sure anyone without a smart phone would even be able to rent anything, the equipment worked awesome as previous but quite a delay in getting through the issuance process, agent was staying late to process returns
Lance HSo quick and efficient drop off location. Appreciate your kindness and helpfulness.
Susan MFix your site so uploading photos is easier and smoother . The store was awesome, the wrb site is poor ...
Klassen RNot happy with the constant bouncing of where a truck is when you booked it in advanced to be at a place. Instead of three different locations. It took way to long to fill out paperwork in order to get keys even though it was all done online… thanks to Simon and the staff at Mini Storage for getting it under control… Simon you went above and beyond. However the online stuff needs to be a lot more user friendly for staff. Three cheers to the gals at mini, thank you
Laureen B