Well. We arrive and our assigned vehicle was blocked in by another vehicle. Luckily after crying numbers on the door and no response we messaged chat & the lady was so nice and helpful. She put us in a smaller truck but no Dolley. Running late from this there was less than an 1/8 of gas. What a morning. I credit the lady that helped rectify the problem and get us on the road. She did credit a little money back. My brother was able to bring a dolley. Again the U-Haul worker on the phone was so nice.
LeBron M
Customer Reviews for Mini Storage Depot At Jenkins Rd LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
send notification ahead of reservation time if it has been moved to self pick up. That was a curveball.
JOSEPH EExcelente staff service
jaqueline aThe mobile check in was an absolute nightmare and took 45 minutes. This was unacceptable.
BRIAN FMarch 27 was my first time renting a truck there, Customer service was empathy (Amy) she treated me and my husband with kindness and respect, we called back the next day and rented a storage united.. very good communication Thanks for everything we told some friends about you guys 🥰
Lorraine SIt's helpful to have the right truck with the right key when customers come to pick up a truck they reserved nearly a week in advance. It should not take 50 minutes to pick up a truck. It should not take 20 minutes to drop off a truck during regular business hours with no employees to be found and the doors locked. The Uhaul app was not exactly user friendly. I had to guess which link to click to return the truck. I returned the truck cleaner than i got it. I hope to never need a moving truck again.
Matthew TThe trucks brakes need to be fixed or something. Very rough when pressing on highway. Didn't impede on anything for me, but I didnt have a ton of weight in the back so it didnt matter a ton.
Marc RThe truck itself ran well and done what I needed. It to do. But it had damage from previous customers. The staff was very great, but finding them actually in the office was tough.
DAVID S