We dropped off the trailer 5 hours after picking it up and called just as we were informed to do to let office know that trailer had been dropped off. Trailer was not check in until following day and we were charged twice. I have sent email and have tried to call I have not been able to contact anyone to dispute charges.Jason S.
Customer Reviews for Mini West Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Friendly and very cordial.STEPHEN B.
Customer did not leave a comment.George W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.William F.
I had no problem just keep doing the good workjoyce F.
Customer did not leave a comment.joyce F.
Customer did not leave a comment.Howard W.
Customer did not leave a comment.LORI H.
Customer did not leave a comment.JULIA B.
Susan was friendly and helpful.Lori H.
Susie was amazing and always treats me good.I appreciate the help there.ThanksMICHAEL H.
Read the comments above thanksSharon B.
Our Texas experience was amazing. We were rushing around trying to get our ranch sold in Texas and our belongings packed up, then the buyers moved our close date up a week. We were so frazzled! One call to Susan at Mini West Storage in Corsicana, and we were instantly put at ease. During our passage to CA we had a quick question, we called Ressie, at the same location, and immediately she had an answer for us. It was so great to know they were there in an instant!!! Thank you soooo much ?John Brian L.
Customer did not leave a comment.Latania L.
Excellent customer service, Susan was very helpfulBarton C.
We rented a 5 x 8 trailer. It was easy to pull with our Suburban.William C.
Everything went perfect. The people were friendly, I do wish the rental process was a bit quicker.Christopher C.
There was nothing that needed to be improved. The location was neat and organized and Susan was very friendly and accomodating in giving us all of the information we needed in order to tow a car with a dolly. The trip was safe and smooth and I'd recommend this place to anyone in need of U-Haul services in the area.Paul S.
I have worked with this retailer several times over the past three years and I have never had a problem. The workers really care about and you family and always remember to ask. Wonderful peopleSamantha H.
We were in a jam - the movers we had hired kept raising prices and changing dates. Fed up, we stopped at Mini-West Storage to check on Uhaul prices. Susan Mitchell and the Team at Mini-West worked very hard to get us a truck for the next day. We don't know what we would have done without them. We are thankful for the customer wervice they provided and will recommend and use them again.Windell G.
24/7 Truckshare was one star. The customer service was terrible the troubleshooting took forever I was on the phone for an hour after my pick up time. They did give a $50 credit towards what I spent but I was very very upset and I will never do the 24/7 truck mobile device thing again. I will make sure I pick it up during business hours.Destiney M.
Customer did not leave a comment.VICTOR L.
You are the best. No improvement needed.Rhonda G.
Customer did not leave a comment.PAM W.
Like this area they called to arrange drop off since I decided to rent storage verses driving it to Tyler Tx. Young lady was training so little slow w check in but expected with trainingMarijane G.
I see no area to improve on. Service was satisfactory. Equipment was at its best. Excellent customer service. Stress free pick up and drop off procedure. Go uhaul.Anthony O.
Customer service was very good. Professional and informative information provided including explanation of equipment usage. Happy to have had this type service.pauletta H.
Awesome experience, great customer service.Kathryn M.
Customer did not leave a comment.mzee M.
Great servicesDaniel C.
Outstanding service!! A++++ dealer!!!Dorothy G.
Brenda did a great job. The new policies for U-Haul are very clumsy and slow for being online. Also, the policy request for 2 friends phone numbers and names is ridiculous. Brenda did her job very well. The new steps made the process much longer than in the past.Robert H.
Susan, was very helpful. She made the entire process pleasant.NYLE T.
Nothing.... Susan was very helpful and nice. Great customer service.Jamika J.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Hyun L.
Customer did not leave a comment.Doug D.
Very Helpful. Great drop off experience. Brenda Parker was awesome to work with.Jeremy P.
Kathy? (First day on the job) and Brenda were very nice. Ishmael was super helpful in unhooking my trailer.Bonnie R.
Susan was great.Mark W.
Customer did not leave a comment.Hyun L.
Customer did not leave a comment.David R.
Susan was very helpful and nice, great job!CARLOS L.
Customer did not leave a comment.BRIAN L.
Wonderfully kind and extremely helpful!BRIAN L.
Customer did not leave a comment.MARC J.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Robert W.
Susan was very helpfulJosh B.