They charged us twice for the trailer and added insurance we declined
Jacob M.
Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged us twice for the trailer and added insurance we declined
Jacob M.Clean out the inside of truck 🚚
LAAH-ISHAW N.Absolute Bullshit. Not only was I overcharged twice for fuel even at the already exorbitant rate, I was charged an additional day plus a cleaning fee that was absolutely unnecessary. Customer service did not reply to my attempts at contact, and I will be most likely contacting the BBB for fraud.
PAUL K.I did not receive helpful information on how and where to park or leave the keys. My locations were abruptly changed even though I had deliberately chosen locations that would have people to give me the keys, instead of doing everything on my phone, which is frustrating.
Zachary F.Trailer was dirty and beat up. Too many dents to count
MATTHEW M.Was not clearly marked
Cathy G.Was only at 1/4 tank of gas when I picked up and you guys are trying to charge me an extra $92.
Forrest M.The check in person was wonderful to me!
TERRY K.Service was very slow. Only one person working. Waited for around 10-15 minutes to get the keys after doing the mobile check in.
Hannah K.Truck was on empty when I picked it up. I signed up for mobile check in but then still had to wait in line to get a key from an employee in the store. Store front is very poorly marked.
Allan K.The representative was incredibly friendly and did a great job. The truck was in poor condition which I would have liked to know before driving 16 hours without a working radio and busted windshield wipers.
AHMAD H.Place was a dump. Hard to find the front door to drop keys off. Signage in the parking lot has the wrong phone number on the sign. I just walked around the building until I could find it.
Thomas D.The self pick up didn't work and took over an hour. I talked to multiple customer service people and they all had different explanations for why it wasn't working. The pick up place was creepy and poorly maintained.
Georgia H.Received the truck with no gas. It would have been nice to start with the tank full.
Toshiya I.Office was hard to find. Office didn't have much light. Staff told us that the gas was 1/4 but it was empty. Will not use again in the future.
See T.no key to open back. had to return for them to cut the lock off. Just ask before you head out if you haven't already.
ANGELICA W.Finding the office wasn't intuitive, maybe some signage around the area?
MATTHEW Y.First of all, the U-Haul online “reservation†site is a horrible joke. The truck and location I “reserved†where changed the day before my rental date - smaller truck and location farther from my house. The U-Haul representative was rude, unprofessional and unapologetic about not having the truck size I “reserved†at the location I “reserved.†At a time when things are critical, U-Haul proves to be completely unreliable! This U-Haul location is in the seediest part of town - didn't feel safe. Found the truck around the block. The combination for the remote lockbox didn't work. The guy working at the location is rude. The truck didn't contain the blankets, hand truck or dolly I pre-ordered. I was given some filthy blankets, a hand truck and dolly. On my way almost two hours after I had arrived. Horrible experience!
John H.Waited about 45 minutes to get a truck, truck was not swept or cleaned. Parking was terrible at this location and it was understaffed with only one guy doing the job of three people
Theodore G.Have more workers.
Joseph M.Anthony was very polite and helpful. I had lots of questions and he answered all of them professionally and in way I understood.
DEREK F.Horrible customer service. Was told I had to Call corporate with complaints. I created an incident report 10 days ago and haven't heard back yet. I will never is uhaul for any of my needs again.
NICHOLAS M.Called and they said drop it in the back. Never saw anyone.
JAMESEDWARD H.Super experience. Attendant was great.
PAMELA S.At this location, there is no need for improvements. But on the web site there is. There should be a choice of using the Uhaul trucks longer than 2 days.
HO V.5 stars all the way.
SCOTT P.I was told different things by the dealer and Uhaul - horrible experience
Amara H.The staff at the pickup /drop off location was excellent. I have laryngitis and couldn't speak but he was very helpful and made the process super easy!
Tiffany K.Anthony was our customer rep. He was fantastic! He made sure we were well accommodated for. He was very personal and worked with us so that we could have the best experience as possible! Very grateful that he was in place to make our moving experience a success. Thank you Anthony!
IRA F.Anthony was very pleasant and very thorough.
HIEYLER LYNETTE T.Staff was helpful and pleasant, equipment was good, but location was pretty run down and strange.
MICHAEL P.The location was fine, it's your shitty mobile website that almost ruined the whole thing. Luckily the guy at the desk was able to fix your problems for you.
Mike B.Not a thing. Anthony took care of check in and check out. He is a pleasant man and very proficient in his so work. He checked and explained everything clearly. The whole rental process was fast and painless.
CHARLES N.The staff is awesome!!!
Charlie M.They didn't have the blankets or dolly in my uhaul when I arrived at the location before the office opened and I was relying on those for my move.
Stephanie D.Anthony was very helpful.
BRADLEY R.My experience today was completely unacceptable. The truck was in negligible condition, including a flat tire. Once I got into the truck: the passenger mirror couldn't rotate to show more road, which caused me to have to duck down to see the right lane, to drive straight forward the wheel needed to be turned halfway, and the driver side door wouldn't even close all the way, which caused rain to enter the cabin. I have no idea how this truck was permitted to be driven and thus I will never use uhaul again.
Michael M.Nothing everything went smooth and perfect
LEE ANN G.The person who helped me at the counter when I picked up and dropped off couldn't have more helpful or kind. He was so nice, explained everything and was super fast. He made a very stressful day much easier and helped make sure we got off to a good start.
Joanne F.Anthony the rental Mgr was helpful and professional in dealing with my rental.
MANUEL B.Haven't received my receipt and how much my total charges were in my reimbursement for the difference of the deposit that I made
LAKEACHE R.The cabin smelt like cigarettes. Other than that great!
Laura G.The young man at the desk was extremely helpful and personable
JOVINC L.Anthony was very helpful and explained everything thoroughly....great customer service. Vehicle was clean and in good condition. We didn't use as many miles as we had estimated so we actually paid less than what we were expecting to pay!
DAVID F.No changes thus far, I had a very good experience. Anthony was very professional, experienced, knowledgeable, and really nice. I was unable to find this address, and Anthony came outside and assisted me in finding the address. The truck I rented was in very good condition, clean, and easy to operate. I would definitely rent here again. Thank you.
ALEICHIA R.I was charged more than what I should have been. I was told someone from UHAUL was going to be in contact with me and that didnt happen. I want my money back from the extra bogus charge.
Paige C.Anthony was amazing and helped my move go extremely smooth! Thank you!
NATHAN C.I found the process to be really simple and smooth on my end. I was very happy to rent a vehicle from this location!! The owner/ employee was very cordial in his work.
ELENA L.There's a guy named Anthony that helped me at the desk. This dude is a joy and deserves to live a long wonderful life!
KELAN R.We were really treated special and nice at this location , the representative (Anthony) made it comfortable and easy . I definitely will rent from there again!
SHELDON K.Overall, the experience wasn't negative nor positive. The truck seemed like it needs rotors/brake maintenance, new windshield wipers, and some WD40 on the mirrors so they can be adjusted. Price was extremely affordable and fair, the employee on duty was fantastic and diligent on helping me. I think having more signage indicating where the parking lot is would be beneficial as it took me a bit to locate the truck. While I rate my experience average, I would use you again.
Dylan S.They were friendly and helpful when I needed a little help with my return. It was so nice to be greeted with kindness and a cheery attitude even on a cold and grey minneapolis day!
KATHLEEN G.Wasn't clear what to do when arriving; finally found a sign indicating I should call for assistance. Someone met me at the desk shortly after and everything was great.
Jared B.Thanks
RODNEY H.Dirty truck windows and lights, half full tank, truck doesn't seem to be maintenance, can hear air through door while driving, had to walk a block to get vehicle, vehicle parked in a heavy traffic location. Overall, this place should not even be able to dispatch uhual equipment. Dirtiest and filthy place.
JIMMY L.Very dirty truck, location looked like a office that went out of business; it was hard to find it. The U-Haul sign was stuck on the glass door inside turned 90 degrees while the big sign above the door was about another business.
EMIL B.The vehicle had been sitting in the lost for an extended period of time and was covered in a thick layer of snow and the windshield was encased with a thick layer of ice and it was very cold. I expected that at least it could have been brushed off and the ice removed. Took us a long time to get it ready to drive. Also, I specifically asked if the inside of the cab was cleaned for COVID reasons and they said yes. I brought my own wipes and it was really dirty.
KRISTIE L.The uhual wasn't ready. It was filled with snow. I was guaranteed to have one ready at 930, it wasn't . When I went to look at the uhaul and seen it filled with snow I went back in to get another truck. I was told that's all he had . He wasn't going to help me remove the snow I had to tell him this is bad customer service. He finally came out with a brush to help . It took me an half and hr to get a truck that was suppose to be ready.
Tynesha E.The place was closed when I attempted to pick up the uhaul so I called and he said they were closed due to the weather and I said, I'm moving today, the weather isn't stopping me so he sent a guy to meet me with a key for a truck. I wasn't impressed. The truck was cold and needed windows scraped off and snow removed. The uhaul was all dented up and beat up. Plated are Arizona if you want to check on it.
Lisa F.I tried to do the phone app check in. It didn't work. I went inside and ended up being helped by Leo. He was awesome! Smart. Patient. Helpful. Explained everything. A great guy. DO NOT LOSE THIS VALUABLE EMPLOYEE!
Matt L.Truck is parked on a different street compared to the location stated at the beginning of the pickup process; this area is quite janky and does not feel safe. The pickup process took much longer than expected; customers should be pre-approved at time of reservation instead of having to complete all the approval info at the time of picking up the truck - only inspecting the truck should occur at time of pickup. During the return of the truck, at the end of the process of the app it stated "return keys to box" but did not provide info on which box or what the code was again... Went inside to get help from the customer service representative who was incredibly rude ... one of the worst interactions I've had in a long time.
Andrew T.Make sure the ceiling of the truck isn't leaking dirty snow/water next time. It got all over my furniture and destroyed my computer.
Cole D.Omar IS OUTSTANDING, THANKS FOR THE GREAT SERVICE.
patrick Z.Trucks needs to be cleaned out at all times it's covid out here they need to be wiped down and clean after every use
jimmy C.There was a mask and beverage in the cup holder with graffiti on the side and door that wouldn't close. Really bad. But when I complained about gas reimbursement they where nice and understanding and gave me my money back.
Xzavior J.Leo the attendant was all good. The uhaul online system/mobile check out is terrible. Reserved a truck for 8, get there to pick up and the mobile app says i cant check it out and gotta come back at 9. This puts me over a hour behind my moving schedule. Get there at 9 and my truck has been given to another customer. What the f@$k!!! Get your shit together. Either offer a seamless mobile experienfe or dont offer one at all. Your sophmoric effort left me over two hours late in everything I had to do that day. Terrible customer experience.
Dustin S.fast and friendly
Danette L.It was spooky. My wife walked in on someone pooping. We didn't know where to go lots of the uhauls were graffitied and in poor condition but it made for a good story later.
Gabrielle H.