Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)

1,508 reviews

2501 N 2nd St   Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)

(952) 225-5944

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 225-5944

2501 N 2nd St
Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
1.0

Truck was parked in a dip in the parking lot that was filled ankle-deep with muddy water - lock was stuck shut so I had to stand in the water for a long time before I could get it to open. An improvement would be to repair parking lot and/or fix drainage.

Alaina E. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Jamie was professional and wonderful to work with. It's just a bad location in regards to feeling safe for pick up

James P. 
Rating:
2.0

The office was not open at the prescribed time and we had to call the person and have them open it. There was little to no organization and the office space was not welcoming. The person who opened the office did not apologize for making us wait. She let us in and then left again for about 10 minutes with no explanation. There were 3-4 customers waiting before it opened. One positive note: when I returned the truck the same person that checked me in was there and she was nice and helpful at that time.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Brant A. 
Rating:
4.0

If somehow you do not have dollies that are requested during the electronic application, inform the customer at that time. Thank you 🙏🏾

Lyntoi B. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

Customer did not leave a comment.

Grace S. 
Rating:
2.0

The 24/7 online pick up website was down so it took over an hour to get our truck which pushed back our movers. Added extra stress and frustration to an already chaotic move.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Amazing customer service

YASMIN H. 
Rating:
3.0

Customer did not leave a comment.

Benjamin H. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

Customer did not leave a comment.

Tucker H. 
Rating:
5.0

Jamie is absolutely amazing she helped me in so many ways but over all she took a lot of stress out of this process and I'm so greatful for her.

Aisha A. 
Rating:
2.0

Mobile pickup is so difficult and there is no warning of what ID will be needed to complete pickup. Finally went inside and the staff inside the building was great, but the mobile pickup site/portal took way too long and assumed I had documents on me that I wouldn't have while traveling.

Victoria F. 
Rating:
5.0

amazing! love the location. easy to pick up.

MELISSA S. 
Rating:
5.0

Super convenient location, quick pickup and drop off process. Front desk person made everything very easy, which is nice when dealing with the stress of moving.

Derek H. 
Rating:
5.0

amazing customer service!!!!

MELISSA S. 
Rating:
3.0

Customer did not leave a comment.

Harlow G. 
Rating:
4.0

Customer did not leave a comment.

Atef D. 
Rating:
5.0

Best Customer service!

MELISSA S. 
Rating:
1.0

Not only did they fabricate the number of miles that I drove, the customer service was some of the worst I have ever had.

Darrell P. 
Rating:
3.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Service was excellent.

James M. 
Rating:
2.0

Customer did not leave a comment.

Toiee R. 
Rating:
4.0

The gal who assisted in our truck pick up at this location was super helpful, very friendly!

Sue L. 
Rating:
1.0

Office is difficult to find, separate from the large parking lot of rental trucks and trailers. Dropped off just before closing time and agent said I'd have my receipt in 5 mins. Middle of next day and having to contact Uhaul to sort this out.

Troy S. 
Rating:
2.0

I had a 6 am scheduled pickup. The attendant was 40 minutes late. The truck hadn't been checked in the night before so it had not been cleaned, or stocked with the extras (cart, dolly, blankets) etc. the whole exchange was a mess. I don't plan on renting a truck from that location ever again.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Deedra H. 
Rating:
5.0

Thee Best Service EVER!! Customer Service was outstanding and Very professional! They flexible and the truck was very clean! I will rent again!

Regina T. 
Rating:
5.0

Great people, helpful and prompt!

Carmen I. 
Rating:
3.0

Better signage

Alan R. 
Rating:
5.0

It should be noted this reservation was originally made at the Batteries R Us location in Hopkins, Minnesota. Your representative, Orlando, was an incredibly poor ambassador for your brand. U haul failed to call me on the 24th to confirm pick up. Upon arriving I was notified that no truck was available. Orlando proceeded to improperly create a new reservation which jacked the price up about $90 dollars from where I booked it originally. While I forget her name, your rep over at the Minneapolis Auto Care center SAVED THE DAY. She corrected Orlando's poor execution of the reservation number change and ensured I also had basic insurance on the u haul truck, which Orlando also failed to confirm with me. I will NEVER be recommending people visit the Batteries R Us location in Hopkins, Orlando's training was sub par and created more problems than fixed them.

Michael M. 
Rating:
5.0

Fast and easy

Wayne O. 
Rating:
5.0

Fantastic experience overall. Only constructive criticism would be that parking was dicey. All street parking was full for blocks and we ended up having to double park and block the bike lane. They said it was fine but I think they could have directed us to park in their back lot and walk the block and a half from around the corner.

Benjamen R. 
Rating:
3.0

Customer did not leave a comment.

Joy B. 
Rating:
5.0

Parking was available, but it's a high use street parking situation, arrive at 9am and return after 5pm, to take advantage of open street spaces!

Mark P. 
Rating:
2.0

It was really weird to have to walk all the way around the block and across the street to N. Washington Ave to find the truck. There is a LOT of traffic (semis) on this road. My truck was not first in the line - it was wedged in between two others so I had to do a very delicate back and forth to get it out, all while semi trucks were roaring by. The truck was dirty with sticky cup holders and smelled of smoke.

Constance V. 
Rating:
3.0

Hard to find, need better signage. Also didn't text that they didn't have requested dolly blankets If did I could have made arrangements to bring my own.

Paula J. 
Rating:
2.0

Customer did not leave a comment.

Sylvan Alexander K. 
Rating:
1.0

The truck was still full of clothes, blankets, a two wheel cart. I threw the clothes away and left the cart and blankets in the back. Neighborhood and location is a complete mess. At least rake up all the garbage and mow the lawn by your front door. Geezzze.

John L. 
Rating:
5.0

Customer did not leave a comment.

Alexander N. 
Rating:
1.0

Ring for service bell

William K. 
Rating:
1.0

There was so much trash on the premises it was disgusting. The uhaul was parked pinned in behind cement trucks and it took a good 15+ minutes just to find the truck then flag down a staff member to move the cement trucks. There was no 2 wheel dolly in the truck like I had requested, ordered and paid for. Very inconvenient to say the least.

Rachel A. 
Rating:
2.0

Cab was dirty and not even close to the lot

Brendan C. 
Rating:
1.0

Signage is horrible! This was a drop off location for me. How hard is it to put a sign for where the key drop is? I never would have found it if I didn't happen to run into someone who pointed us in the right direction. Also parking was very unclear.

Philip H. 
Rating:
1.0

After having to get a truck in Minneapolis instead of Eau Claire due to lack of availability (not this location's fault, but was extremely disappointing), I tried to unlock the back of the truck to get the key in the morning so that I could get to the location I was moving out of in time for the movers to get there. I could not get the lock off, and the location was not open. We ended up trying to rent a truck at a different location (Brooklyn Park) after calling the support line, and when we got there, they told us that they didn't have any trucks available. They called me once but I missed the call, and they did not leave a voice message explaining this. I had tried calling them again, but they didn't answer before we got to the store and they told us they had no truck. Eventually, we went back to Minneapolis Tire and Auto, where the employee was about to get the lock off with a screwdriver. Ultimately, this whole experience made us about two hours late.

ryan Z. 
Rating:
5.0

It's close convent the man was really nice that works there I would recommend especially if you are not moving far

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

Jonas S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Gavin N. 
Rating:
5.0

Fast, easy, friendly service. We had to move our daughter and short time crunch. We were able to get a 10' foot truck, short notice. Price was right, we only needed it for about 2 hours. Thank you so much!!!

stacy M. 
Rating:
3.0

Not same as a U-Haul Center but was OK for my drop off in downtown Minneapolis in that it was only 1.3 miles from where I unloaded. Customer check-in online is a bit tedious and detailed, but OK. Glad I wasn't taking pictures in -10 degree weather.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Makayla P. 
Rating:
5.0

Walked in to get a uhaul they lasdyvwas very help and Communicating well

Simone E. 
Rating:
3.0

Customer did not leave a comment.

Miliyna M. 
Rating:
3.0

Truck was clean and drove well but A/C non-functional. Probably byproduct of driving south while it's still winter in MN.

Samuel V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nice and very helpful young lady at your service counter. Really felt she went above and beyond as we had a number of questions. Thank you!

TERRY D. 
Rating:
2.0

This location is in a sketchy part of town - there have been several shootings directly in front of the building - one occurred the night before I picked up the truck. I avoid this part of Minneapolis at all costs.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
4.0

Customer did not leave a comment.

Felix W. 
Rating:
5.0

Customer did not leave a comment.

Sompathana X. 
Rating:
2.0

This lady was really rude and she was not friendly at all. It made it really uncomfortable.

Elayna M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
4.0

No complaints. The front desk person was nice and friendly. The truck ran fine and there was no hassles when I returned the truck.

Eric R. 
Rating:
3.0

They were not open until 7:00pm as advertised in website.

NICK Y. 
Rating:
5.0

Customer did not leave a comment.

Jay N. 
Rating:
1.0

Sketchy area

Haley G. 
Rating:
3.0

its dirty outside. please make a sign saying uhual hours vs auto shop hours.

avonna S. 
Rating:
3.0

Everything about the equipment was great. But the woman at the desk was just unbelievably rude with me. She hung up on me in the middle of me talking to her then wouldn't pick up the phone when I called back. Other than that this location is fine, but I would not recommend it to ANYONE because of her.

Ryan G. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I really appreciate the lady staff there she is so respectful and very prompt, she really is an asset go Uhaul!! Please give hff er a raise! Thank you!!

LINDA J. 
Rating:
2.0

Improve locks, I was stuck outside trying to get the key out for 40 minutes

Sierra P. 
Rating:
5.0

Customer did not leave a comment.

Thalia E. 
Rating:
1.0

Customer did not leave a comment.

Miracle C. 
Rating:
5.0

Customer did not leave a comment.

Latisha F. 
Rating:
5.0

Customer did not leave a comment.

Jaylen W. 
Rating:
1.0

While booking the website advised if the vehicle I selected was not available I would receive $50. I got to the rental location and the vehicle was not available. I had to use a smaller truck which resulted in more trips and was an inconvenience. No one has contacted me regarding the $50 per the website. This is false advertising and I will be contacting the attorney general as well as the BBB

BAILEY S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE D. 
Rating:
5.0

Jamie was wonderful on the phone. This was my first experience through Uhaul and it was a pleasant first experience, and returning it was smooth as well. Thanks!

ROBERA T. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

ABEL B. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
2.0

Not park rental trucks on a busy street with passenger side right against snow bank where it is almost impossible to find, then inspect truck. Expand parking lot to include UHaul vehicles actually on lot.

Beatrice M. 
Rating:
4.0

Customer did not leave a comment.

MARCHE W. 
Rating:
4.0

Cleaning fluid in the windshield wiper tank. Very dirty windshield was my main problem. First truck I WS given I couldn't see out at all and appeared to be out of gas. 2nd truck, still hard to see but drivable. Good customer service by employee. Very helpful and patient.

LAURIE B. 
Rating:
5.0

Customer did not leave a comment.

AMADOR P. 
Rating:
2.0

I reserved a truck, tow dolly, and furniture dollys and furniture pads. several weeks in advance. Two days before I was to pick up the equipment I received a call that said I had to pick up the tow dolly 60 miles away and at my own gas expense! This is outrageously poor service. Luckily one became available only 15 miles away, but this is not how reservations work. Also, they did not have the furniture pads.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Bailee C. 
Rating:
1.0

No one answered the phone when I called to tell them that I was going to be about an hour late for pickup and the walkway from the street and stairs hadn't been shoveled and were full of ice. I slipped and could have seriously hurt myself. As a disabled veteran, this was very unacceptable.

LISA N. 
Rating:
3.0

I was called a couple days ahead of time saying the truck I reserved wasnt available and I needed to go to a different location a mile or two away. Fine no big deal. When I got there, the online check in kept trying to get me to check in at the previous location. I had to use online since the new place wasnt open. I tried calling customer support and telling them the situation on which I was rerouted to the same unhelpful automated support 3 times before I was routed to the correct support. When I finally was routed to the person that could help me, she was impatient and told me to "just look at the screen". I explained to her that it was trying to get me to get the truck from the previous location which wasnt available. She told me to just confirm it, which I did and I asked her to stay on the line while I confirmed I could get the key and get into my new truck. She again was rude and impatient and said she would just put me on hold. She didnt and just hung up on me instead. I lost 40 minutes of my rental time dealing with this and wasnt compensated for the extra mileage it took to drive from there instead of the original location. Probably going to just try to go with a local transportation company next time cause this was a terrible customer support experience. Dont reccomend.

Samuel L. 
Rating:
3.0

Bad location and hard to find/park

SHANE B. 
No reviews have been submitted for this location.

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