Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)

1317 reviews

2501 N 2nd St   Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)

(952) 225-5944

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 225-5944

2501 N 2nd St
Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Very confusing on where to return a truck, the person who helped was not clearly a Uhaul employee so we weren't sure who we were handing the keys off to.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

YUTONG X. 
Rating:
3.0

Customer did not leave a comment.

BRAIMA D. 
Rating:
4.0

I returned the truck on the same day at 4pm and the site closed early.

ANTONIO H. 
Rating:
5.0

Customer did not leave a comment.

ZUBAIR K. 
Rating:
5.0

Customer did not leave a comment.

KADE W. 
Rating:
1.0

Customer did not leave a comment.

MEGAN B. 
Rating:
5.0

The young man at the counter was simply amazing… handling several customers at the same time… with mature confidence!!

DOUGLAS E. 
Rating:
5.0

We were more than impressed with the helpfulness and above-and-beyond service we got here. I only wish I knew the name of the man who worked with us--he was the best!

Nolan H. 
Rating:
4.0

Great customer service! Saved me lots of money

Madeleine C. 
Rating:
5.0

Anthony was fabulous! So welcoming and helpful!

Deborah M. 
Rating:
1.0

Customer did not leave a comment.

Chiagbanwe O. 
Rating:
1.0

The the African American guy has zero customer service! He even hit one U haul truck with the one he was driving to park! The employee needs to be changed! Or watched over!! Absolutely worst experience ever! I have rented your trucks from multiple places before! Never had this kind of experience! I will go to another rental trucks if this was my first experience! But am glad I had good experience from another location! I will still rent U haul, but never at this location again!!!!!!

SARTU Y. 
Rating:
1.0

Don't open door at exact time. Charge way more extra then expected.

Chen H. 
Rating:
5.0

We love Anthony! He is personable, knowledgable, and helped us out in so many ways.

LAUREN G. 
Rating:
5.0

The guy who met me was outstanding. He called the next day to check on me, and was extremely helpful with the return. I should have got his name, but he was the only person working when I picked up. Thanks!

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
2.0

Seemed like a dangerous location. Lots of homeless people right in the area living out of cars, etc... Would not drop off outside of daylight hours for sure.

Terrence K. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
2.0

Customer did not leave a comment.

Tatu T. 
Rating:
3.0

Customer did not leave a comment.

MARIA TANYA V. 
Rating:
1.0

Requirements for additional drivers were unclear and I was given incorrect information. Also, the website and app are nearly impossible to use/navigate to find the information I need. I had reserved some equipment that was not available when I arrived to pick it up. I was told to go to another location, which was difficult on a tight schedule.

BRIAN M. 
Rating:
1.0

Absolutely terrible experience. I handed in the keys then later got charged because they couldn't find the keys and blamed me despite cameras showing me drop the keys off. Worst experience ever. Probably will not use uhaul again. I will also go out of my way to tell people not to use uhaul

Jason L. 
Rating:
5.0

The truck was clean however it was so loud. The gentleman who was working at the counter both at pickup and drop off was gracious and welcoming.

darcy S. 
Rating:
4.0

Customer service was great. Easy process.

LINDA A. 
Rating:
4.0

Customer did not leave a comment.

NAOMI S. 
Rating:
3.0

They charged us twice for the trailer and added insurance we declined

Jacob M. 
Rating:
3.0

They charged us twice for the trailer and added insurance we declined

Jacob M. 
Rating:
5.0

Clean out the inside of truck 🚚

LAAH-ISHAW N. 
Rating:
4.0

Customer did not leave a comment.

Danaca B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

Absolute Bullshit. Not only was I overcharged twice for fuel even at the already exorbitant rate, I was charged an additional day plus a cleaning fee that was absolutely unnecessary. Customer service did not reply to my attempts at contact, and I will be most likely contacting the BBB for fraud.

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
2.0

I did not receive helpful information on how and where to park or leave the keys. My locations were abruptly changed even though I had deliberately chosen locations that would have people to give me the keys, instead of doing everything on my phone, which is frustrating.

Zachary F. 
Rating:
1.0

Trailer was dirty and beat up. Too many dents to count

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Lorilee R. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Was not clearly marked

Cathy G. 
Rating:
5.0

Was only at 1/4 tank of gas when I picked up and you guys are trying to charge me an extra $92.

Forrest M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE T. 
Rating:
4.0

The check in person was wonderful to me!

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
2.0

Service was very slow. Only one person working. Waited for around 10-15 minutes to get the keys after doing the mobile check in.

Hannah K. 
Rating:
1.0

Truck was on empty when I picked it up. I signed up for mobile check in but then still had to wait in line to get a key from an employee in the store. Store front is very poorly marked.

Allan K. 
Rating:
5.0

The representative was incredibly friendly and did a great job. The truck was in poor condition which I would have liked to know before driving 16 hours without a working radio and busted windshield wipers.

AHMAD H. 
Rating:
2.0

Place was a dump. Hard to find the front door to drop keys off. Signage in the parking lot has the wrong phone number on the sign. I just walked around the building until I could find it.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
1.0

Customer did not leave a comment.

Audrey D. 
Rating:
1.0

The self pick up didn't work and took over an hour. I talked to multiple customer service people and they all had different explanations for why it wasn't working. The pick up place was creepy and poorly maintained.

Georgia H. 
Rating:
1.0

Received the truck with no gas. It would have been nice to start with the tank full.

Toshiya I. 
Rating:
1.0

Office was hard to find. Office didn't have much light. Staff told us that the gas was 1/4 but it was empty. Will not use again in the future.

See T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
3.0

no key to open back. had to return for them to cut the lock off. Just ask before you head out if you haven't already.

ANGELICA W. 
Rating:
5.0

Finding the office wasn't intuitive, maybe some signage around the area?

MATTHEW Y. 
Rating:
1.0

First of all, the U-Haul online “reservation” site is a horrible joke. The truck and location I “reserved” where changed the day before my rental date - smaller truck and location farther from my house. The U-Haul representative was rude, unprofessional and unapologetic about not having the truck size I “reserved” at the location I “reserved.” At a time when things are critical, U-Haul proves to be completely unreliable! This U-Haul location is in the seediest part of town - didn't feel safe. Found the truck around the block. The combination for the remote lockbox didn't work. The guy working at the location is rude. The truck didn't contain the blankets, hand truck or dolly I pre-ordered. I was given some filthy blankets, a hand truck and dolly. On my way almost two hours after I had arrived. Horrible experience!

John H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
1.0

Waited about 45 minutes to get a truck, truck was not swept or cleaned. Parking was terrible at this location and it was understaffed with only one guy doing the job of three people

Theodore G. 
Rating:
5.0

Customer did not leave a comment.

Alyx S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW A. 
Rating:
2.0

Have more workers.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Anthony was very polite and helpful. I had lots of questions and he answered all of them professionally and in way I understood.

DEREK F. 
Rating:
1.0

Horrible customer service. Was told I had to Call corporate with complaints. I created an incident report 10 days ago and haven't heard back yet. I will never is uhaul for any of my needs again.

NICHOLAS M. 
Rating:
2.0

Called and they said drop it in the back. Never saw anyone.

JAMESEDWARD H. 
Rating:
5.0

Super experience. Attendant was great.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE J. 
Rating:
5.0

At this location, there is no need for improvements. But on the web site there is. There should be a choice of using the Uhaul trucks longer than 2 days.

HO V. 
Rating:
5.0

5 stars all the way.

SCOTT P. 
Rating:
1.0

I was told different things by the dealer and Uhaul - horrible experience

Amara H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
5.0

The staff at the pickup /drop off location was excellent. I have laryngitis and couldn't speak but he was very helpful and made the process super easy!

Tiffany K. 
Rating:
5.0

Anthony was our customer rep. He was fantastic! He made sure we were well accommodated for. He was very personal and worked with us so that we could have the best experience as possible! Very grateful that he was in place to make our moving experience a success. Thank you Anthony!

IRA F. 
Rating:
4.0

Anthony was very pleasant and very thorough.

HIEYLER LYNETTE T. 
Rating:
1.0

Staff was helpful and pleasant, equipment was good, but location was pretty run down and strange.

MICHAEL P. 
Rating:
5.0

The location was fine, it's your shitty mobile website that almost ruined the whole thing. Luckily the guy at the desk was able to fix your problems for you.

Mike B. 
Rating:
5.0

Not a thing. Anthony took care of check in and check out. He is a pleasant man and very proficient in his so work. He checked and explained everything clearly. The whole rental process was fast and painless.

CHARLES N. 
Rating:
4.0

The staff is awesome!!!

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
2.0

They didn't have the blankets or dolly in my uhaul when I arrived at the location before the office opened and I was relying on those for my move.

Stephanie D. 
Rating:
4.0

Anthony was very helpful.

BRADLEY R. 
Rating:
3.0

Customer did not leave a comment.

Cole W. 
Rating:
4.0

Customer did not leave a comment.

Brennan L. 
Rating:
1.0

My experience today was completely unacceptable. The truck was in negligible condition, including a flat tire. Once I got into the truck: the passenger mirror couldn't rotate to show more road, which caused me to have to duck down to see the right lane, to drive straight forward the wheel needed to be turned halfway, and the driver side door wouldn't even close all the way, which caused rain to enter the cabin. I have no idea how this truck was permitted to be driven and thus I will never use uhaul again.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Maya Y. 
Rating:
5.0

Nothing everything went smooth and perfect

LEE ANN G. 
Rating:
5.0

The person who helped me at the counter when I picked up and dropped off couldn't have more helpful or kind. He was so nice, explained everything and was super fast. He made a very stressful day much easier and helped make sure we got off to a good start.

Joanne F. 
Rating:
5.0

Anthony the rental Mgr was helpful and professional in dealing with my rental.

MANUEL B. 
Rating:
5.0

Haven't received my receipt and how much my total charges were in my reimbursement for the difference of the deposit that I made

LAKEACHE R. 
Rating:
5.0

The cabin smelt like cigarettes. Other than that great!

Laura G. 
Rating:
5.0

The young man at the desk was extremely helpful and personable

JOVINC L. 
Rating:
5.0

Anthony was very helpful and explained everything thoroughly....great customer service. Vehicle was clean and in good condition. We didn't use as many miles as we had estimated so we actually paid less than what we were expecting to pay!

DAVID F. 
Rating:
5.0

No changes thus far, I had a very good experience. Anthony was very professional, experienced, knowledgeable, and really nice. I was unable to find this address, and Anthony came outside and assisted me in finding the address. The truck I rented was in very good condition, clean, and easy to operate. I would definitely rent here again. Thank you.

ALEICHIA R. 
Rating:
5.0

Customer did not leave a comment.

LATOYIA S. 
Rating:
1.0

I was charged more than what I should have been. I was told someone from UHAUL was going to be in contact with me and that didnt happen. I want my money back from the extra bogus charge.

Paige C. 
Rating:
5.0

Anthony was amazing and helped my move go extremely smooth! Thank you!

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

I found the process to be really simple and smooth on my end. I was very happy to rent a vehicle from this location!! The owner/ employee was very cordial in his work.

ELENA L. 
Rating:
5.0

There's a guy named Anthony that helped me at the desk. This dude is a joy and deserves to live a long wonderful life!

KELAN R. 
No reviews have been submitted for this location.

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