My reservation was for a location in Richmond but uhaul called the morning of my move to say to trucks were available. It was a very disappointing experience. Have to drive and hour to Minter threw my move off schedule.Ann Marie B.
Customer Reviews for Minter Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAELLINWOOD C.
My guaranteed size truck was at tje location, but they would not let me rent it because it was scheduled to be used for an out of state move well after I was scheduled to return truck to this location. Did not honor my guarantee.Homer J.
Customer service was outstanding! Very friendly and accommodating. I would definitely refer a friend and I would use this location again.EUGENA M.
Friendly and professional brother/sister team!MILTON T.
The Uhaul application for Android is not good. The application did not invoke location settings based on the application retrieval, rather it used Chrome. This is OK, however it did not work from the app. I wound up having to go through Chrome web to the Uhaul's website in order to successfully return the equipment. Additionally, the wait times on the phone are too long. On a positive, Minter's is a great location and friendly helpful staff.Joseph P.
Customer did not leave a comment.CARLANDREW S.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.BELINDA C.
Customer did not leave a comment.BRITTANY S.
Make the process smoother and have the truck rental that was reserved where it is supposed to picked up more than 2 hours away. This is the last thing that people should have to stress about when moving.Victoria B.
Good guys working there. Accommodated a change request on the fly, everything showed up properly in my uhaul.com dashboard.JUSTINEDWARD S.
Customer did not leave a comment.ERICWAYNE S.
The staff was friendly and pick up was easy!Karen W.
Excellent customer service.FRANCISANTHONY B.
Customer did not leave a comment.JACOBLEE L.
Customer did not leave a comment.Andrew W.
Only thing was it was to farâ€¦.Artesian D.
everything was greatCatherine M.
They went out of their way to make sure I had the vehicle I needed when I needed it.Thomas L.
I was charged an additional fee for using the dolly when O clearly did notNATASHYANICOLE J.
Customer did not leave a comment.SHARONDENISE B.
leave everything just the way it is. The process works great just as it is.John M.
Customer did not leave a comment.ARLINDA E.
Excellent experience. Very knowledgeable and helpful. Highly recommend.EDWIN R.
Close to my home. Saved us money. Brigit called us with the address and follow up. Brigit was wonderful and very helpful.CHARLESJAMES R.
Customer did not leave a comment.Dalyn P.
Customer did not leave a comment.Joseph Michael M.
Customer did not leave a comment.mark B.
Customer did not leave a comment.SEANCANYON S.
Customer did not leave a comment.MARKLAWRENCE G.
This location is not open on the weekends. Uhaul should make sure the location is open for business before they reserve a customers request. Thank goodness the mechanic on site called the owners ..DANIELLEMARIE W.
Minter's was one of the cleanest shops I have seen. You can tell they take great pride in their business.Michael S.
The day before' when i was almost to king george i hot a call they did not have a truck for me' tis came from someone else in the company. They said i had to go to woodbridge to get the truck i wanted. Anyone knowing the area knows that would take me over an hour to get there plus over an hour to get back to king george. I had someone bring me from bluefield west virginia. I did not have anyone to take me on an out of the way adventure. Minters mad a trip to warsaw and picked me up a truck. It was a 20 footer and i needed a twenty six footer. But saved me an out of the way trip. This is my third truck from minters. All have been good. You need to go back to delivering trucks to the place someone ordets them to. Yes i got truck at noon instesd of 9. So was hotter than H to load.JANIS RAE S.
Customer did not leave a comment.SAMIRA R.
Customer did not leave a comment.Thomas P.
Katrina was very friendly and courteous. Thank you so much for making the rental process easy and a great Mother's Day weekend as I traveled all the necessary things for the day. Thank you.WENDYYVONNE M.
Very close to our home, easy to find, did online return and was extremely easy.Stephanie S.
Customer did not leave a comment.Elijah K.
Customer did not leave a comment.Patrick D.
All was fine. The dolly looked kinda rough. My guess it has been used a lot. But worked great for what I needed done.STEPHENHENRY N.
Had to drive a long way to get the truck. But the staff was really helpful and friendly. So the pick up was hassle free really.Steven M.
Uhaul computer system was down following reservation process, delay in getting vehicle, annoying. Minters is the only place I would ever rent; they are exceptional!!!!Charles F.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.Louise P.
Customer did not leave a comment.DONALD WAYNE C.
Customer did not leave a comment.KENNETH C.
Exceptional service at Minter enterprises.MARK S.
Customer did not leave a comment.Carolyn L.
Stadf is awesome. Very helpful. This is my go to place for renting a uhaul.JAMES H.
Minters was excellent to work with!Walter D.
The 6 x 12 trailer was an older trailer. I found that the trailer had not been swept out from the last time it was used and most of the running lights did not work. Trailer worked fine for the light load I was hauling, but was defiantly on it's last legs. I've rented from Minter's before, it is an excellent location with a great staff. Recommend the highly.Edward B.
Customer did not leave a comment.KYRANCHARLES F.
Nothing I would say, Everything was perfect and the people were fantastic and really nice. It was really nice talking to them and they are a family business. They went far and beyond to get me the car trailer I needed so bad. I will go back everytime I need something. Thanks guys.GARYEUGENE B.
Customer did not leave a comment.Shawn R.
Make sure the cab if the truck is clean, ensure vehicles are maintained.KEVINLEE V.
Customer did not leave a comment.MARYLEIGH R.
Customer did not leave a comment.Michael S.
drop off location was closed but called # on door and owner told me to just leave two wheel carrier on lot beside the other two wheel car carriers so that's what I did.OTHA P.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.JOHNJ M.
Customer did not leave a comment.BARRYLANDRETH M.
Minter Enterprises are doing an awesome job. My only complaint is with the horrible search engine that UHAUL runs. I tried to search online for the equipment I needed and it would be a lot better if I can type in and see what is available at one specific U-Haul.Robert G.
Love the Courteous Staff, Inviting Office and Well-maintained Uhaul Vehicle. ðŸ˜LAKISHA A.
Customer did not leave a comment.BRIAN S.
Very friendly service and easy processing.AARONLEE H.
Customer did not leave a comment.JENNIFERLALISHA L.
Customer did not leave a comment.FRANCISEDWARD E.
Customer did not leave a comment.Stephen L.
The staff Minter Garage are outstanding. They are super friendly and efficient. The garage and office is very clean and bright. I would use this location again.WAYNEWILLIAM R.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.Hardy W.
The Minters run a great establishment. They are very nice to deal with.BRIAN S.