Customer Reviews for Mitchell Do It Best Hardware Store
(U-Haul Neighborhood Dealer)

536 reviews

5 Junction Plaza   Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

(919) 562-3182

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 562-3182

5 Junction Plaza
Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice, helpful, and attentive.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Excellent customer service, friendliest interaction I've had in such a long time.

Asia S. 
Rating:
5.0

Customer did not leave a comment.

Harry I. 
Rating:
5.0

Customer did not leave a comment.

Andy F. 
Rating:
5.0

Customer did not leave a comment.

oshea L. 
Rating:
1.0

They charged me for the dolly rental for 3 days because they didn't put the tag back on it from the last person who used it, and the old man that checked me back in was very rude!

Earbie G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Keep the GREAT Customer Service moving forward!!

LARRY G. 
Rating:
4.0

Customer did not leave a comment.

Michele D. 
Rating:
3.0

Maybe spray down the trucks wit bug spray 2 roaches in my rental glad I looked around before putting my things in !!

Marquita J. 
Rating:
5.0

The gentleman who helped me was great

Todd P. 
Rating:
5.0

Customer did not leave a comment.

oshea L. 
Rating:
5.0

There were 3 older employees at the location, one lady at front register & 2 gentlemen, Bill & cannot recall the others name. All 3 were very courteous & helpful. I would definitely go back to rent from them again & will be going back to that store strictly because of their demeanor. I would also like to say if there is ever a sale on 5X9 trailers such as the one I rented, I would be very interested in purchasing one. Very nice trailer.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Bill was great to work with. Helped me get what I needed and got me on my way. Very clean location and courteous folks.

SKIP B. 
Rating:
5.0

Got to the store a few minutes after store hours and they let me in and got rental paperwork taken care of. That saved me lots of time and frustration. Thanks so much for going the extra mile after a long hard day. I appreciate it. Tim D.

Tim D. 
Rating:
5.0

This location is awesome and I will use them going forward for U-Haul and anything else they sell. U-Haul needs to maintain their equipment proactively and stop waiting for customers to find the problems bc I had the unfortunate luck to get 2 in a row... 1 that bucked like a pissed off bronco when going over 10 mph and another that did not have working breaks with a rusted doo and latches.

Bart S. 
Rating:
3.0

The cab had been vacuumed but there were stains and gunk on the center console and door handles that needed to have been wiped down. On a side note the experience of renting this truck from the corporate side was not great and will question my use of U-haul in the future. the 24 hour policy to contact is inadequate in a situation when I was driving 750 miles to move a household. Then told there was no truck available at my location. The location were I had to pick up the truck was an hour drive from where I was to be. I think u-haul should make more effort in staging trucks for reservations. This added undo stress, time and expense to the move that had not been anticipated. At the very least a non refundable deposit could be acquired in guarantee that a truck would be within a 15 minute drive. Yes that would actually make Uhaul accountable for the service they claim they provide.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Quick, easy, no problems - thanks so much!

susan R. 
Rating:
5.0

The location and employees were more than pleasant and helpful. The problem was not the location but the online reservation, check in, check out procedures. I went online days before to reserve a truck for a specific date and time. Got to the location and the truck was not available. When I made the reservation online it would only allow to select a day and time where my truck was available. Why even bother making the online reservation if the truck won't be there?? The gentleman at the store went out of his way to make sure there was a truck there the next day. Luckily the move was a local move and we could be flexible. We got to the store the next day to get the truck and it was there and clean and ready to go. The check in process requires pictures which is ok, but having to do it 10 times before it accepted it was ridiculous. We were able to retrieve the key from the lockbox no problem. We came back to return the truck and there is a check in process you have to go through where you take pictures of the odometer and fuel level. I must have tried about 20 times and my friend did as well. Every time we got an error message please submit a picture of the odometer. We could not get past that point. We tried calling UHAUL customer service and waited for 15 minutes on hold. We finally decided to lock the truck and put the keys in the lockbox for the store and leave. It should not be this hard to rent a UHAUL with the technology available today. The location and staff there were wonderful and accommodating. I am sure that if we have been able to SPEAK to a person on check in and check out it would have been a better experience.

Gina R. 
Rating:
5.0

Nothing.

Charles M. 
Rating:
5.0

Charles was great to work with! Would definitely rent from this location again.

Doug B. 
Rating:
5.0

Lower gas mileages

Edward A. 
Rating:
4.0

The inside of the cab was a little dirty. Potato chips bag was on the floor by passenger door. Windshield was dirty and the washer reservoir was empty. Other than that, the customer service was excellent! I will rent from them again!

Edwin O. 
Rating:
5.0

Mitchell's did an outstanding job assisting me with a trailer rental.

Adam N. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
3.0

Customer did not leave a comment.

Noella H. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

Employees were rude, disrespectful and very unhelpful.

Dionysus G. 
Rating:
5.0

Im a frequent transport renter, i was threatened with additional charges for leaving the transport at the nearest uhaul location in Concord NC which is the city of my final destination. There was an inadvertent indication that I'd return the transport to its original pickup location which caused unnecessary threatening voice-mails of possible additional charges. I'll continue being a loyal customer because u-Haul cost and convenience is 2nd to none and the fact that my HOA wont allow me to park a privately owned transport in my yard. Just honest feedback.

Nate C. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
4.0

The trailer was quite rusty!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Very convenient location and friendly helpful people.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Customer did not leave a comment.

Dominic L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Very good thanks

MOSLIH M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
4.0

Customer did not leave a comment.

GAIUS C. 
Rating:
5.0

Awesome people!! Awesome service!!

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
3.0

Truck was very dirty and apparently whoever checked it in didn't make sure it was clean for the next customer which was me…

PATRICIA B. 
Rating:
5.0

The people here are the greatest of all the U-Haul's I have rented from here in NC period!

Carmen P. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

One of the turn signals did not work and was not able to check that before I left because I got no help hooking up the trailer to my truck.

REGIS A. 
Rating:
4.0

pre inspection

RICHARD H. 
Rating:
5.0

Nothing, it was great!

Roger H. 
Rating:
5.0

The Best experience I have Had in my moving experience!

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

The only thing I can think of would be to look at cost . I rented the trailer for 24 hours with the insurance and taxes it was over 75 dollars. I can tell you at that cost every time I need a trailer I'll personally look at purchasing one . But my overall experience was what I expected. Thank y'all for your service.

James R. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Have more pickup trucks

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
3.0

The online reservation process is garbage. We were going to be charged upwards of $300 due to a scheduling change, which was brought about by Uhaul over booking trucks at our original pick up location. The person at the location we picked up from was keen to Uhaul's bullshit, and treated us as a walk in customer. We were able to get out the door for a fair price, no thanks to Uhaul. The person who helped us had to spend 30 minutes trying to get our order confirmed before just scrapping it, and starting from scratch. A clear indicator that Uhaul's online ordering application, is a literal piece of shit. I am unlikely to do business with Uhaul again. The staff at Mitchell were the only redeeming aspect of the entire process, and they represented Uhaul better than Uhaul represents itself.

Kassey K. 
Rating:
5.0

Wasn't informed about proper drop of but saw the key drop box near the store.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Felicia T. 
Rating:
4.0

I was not able to use the 24/7 check out at this location on the pick up truck. I had to wait for the facility to open before I could get the truck. It cost me an hour of my time. There was no point in using the 24/7 check out.

John P. 
Rating:
5.0

I did not deal with anyone dropping off my truck and auto transport. The online drop off app worked well.

Daniel A. 
Rating:
4.0

Outstanding customer service, but tow dolly was oily from pervious use. Still would give 5 stars

james H. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Heyward M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Charles Oakley helped us at pickup and he was very kind and professional. It was a pleasure to work with him!

David A. 
Rating:
5.0

Nice friendly staff

RICHARD J. 
Rating:
5.0

2 minutes from my house I love it

Kahesa M. 
Rating:
5.0

Nothing

David S. 
Rating:
4.0

Make the paperwork that they have to fill out simpler. Took awhile to do that.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
4.0

Thank you for encouraging me to with with the sales manager in order to get the billing straight!

NATASHA B. 
Rating:
5.0

maintaining the high standards

Llewellyn H. 
Rating:
5.0

Inside of cab had a strong odor of cigarette smoke. When I got truck to loading site, I washed the seats, dashboard and door panels with cleaner and let air out. Found a nasty hair brush in door pocket.

steve M. 
Rating:
4.0

Customer did not leave a comment.

Hilary A. 
Rating:
5.0

Customer did not leave a comment.

Lorainne B. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

All good. Quick in and out picking-up and dropping-off.

Lance G. 
Rating:
3.0

The gas level was incorrect and had to readjust manually. Double check the equipment before lend to the customers.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Using the online feature was a waste of time in this instance. It would have been alot quicker if the location would have been notified and had the key pulled and ready. The way it went it would have been just as fast to just go to the counter from the start.

Rob C. 
Rating:
2.0

Customer did not leave a comment.

Phyllis H. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Every time I go there it's a blessing

Rubin T. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

dorothy B. 
Rating:
4.0

The rental went well. The only problem was the time listed on the website, was not right. The store wasn't open at the listed time due to temporary changed hours for Covid, so I had to wait 30 minutes to pick up.

Jameelia C. 
Rating:
5.0

Awesome customer service at this location and from the personnel working there.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

This location rented the wrong truck and was wondering how I was able to pick it up ...not my fault at all ....their mistake!

PATRICIA B. 
No reviews have been submitted for this location.

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