Customer Reviews for Mitchell Do It Best Hardware Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mitchell Do It Best Hardware Store

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Michael M. on

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I set the truck up a week in advance at a lot closer location. I was told that truck would be there but it wasn’t. I had to go to a further location which caused me to have to drive more miles

THOMAS P. on

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Everything was great

Steven O. on

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Customer did not leave a comment.

Kaneisha T. on

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Explain all the charges in detail to patients. Make them aware of all the taxes and if there a possibility of getting money back from a deposit.

David G. on

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Close and friendly.

Rubin T. on

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Neal G. on

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Crystal B. on

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Tammy M. on

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Mary Ann S. on

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Well it needed vacuumed and cleaned up. The windshield was cracked the whole way across. But the service to rent was easy and quick and the price was excellent

David P. on

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Really quick process to pick up the 10-foot box truck. The employees that helped with pick up and drop off knew exactly what to do. I was impressed with the box truck. Clean, well-maintained, and in great shape for a truck with almost 70,000 miles on it. I would rent one of these trucks again and certainly would choose the same location.

Frances M. on

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Always there when needed

George T. on

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I rent a 6x12 about twice a year. I wish that I only ever had to deal with this location specifically. I don’t always get a reservation in time.

David G. on

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Again, quick and easy. Would definitely use again.

Santhedea J. on

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Why did I get this email? I didn’t rent a Uhaul nor do I know the person that did. Why is my email associated with this contract? Please remove my email from uhaul. I feel like someone used my name without my knowledge or permission!

Anne B. on

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Floyd D. on

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Richard J. on

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They charged us an extra day and lead us to believe if we turned it in early we would be reimbursed for the days not used. Didn’t help hook the trailer up or even make sure the equipment was in proper order. It rained on the trip back home and all our furniture and boxes got soaked from all the leaks in the trailer. They trailer should have never been available to rent if it can’t prevent water damage if it rains. Very disappointed and ruined multiple times that had to be thrown away.

JUNE S. on

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I was over charged. I made reservations online during the week for weekly rate and store claimed they could not find my reservation, charged me twice as much for weekend rate.

Brian F. on

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Abraham S. on

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Everything was great as far as I'm concerned

Don K. on

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Reginal N. on

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Uhaul took an unnecessary amount of money from my account 2 times

Delfino C. on

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Everything was fine, except that the truck is out dated, it's a gas hog and the .99 cents per mile charge is outrages, I doubt that I'll be renting U-haul again.

Claude K. on

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Harvey T. on

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Rubin T. on

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Get the store new computer it is a big hold up checking in and checking out

Patrick M. on

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Richard H. on

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Perfect. Much better than HomeDepot

Delorris J. on

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the tailgate has to be unlock with the key no one told me that. that would had been helpful. For a lady that was clueless

Marybeth D. on

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Christopher M. on

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Don't argue with the customer or amongst co workers in front of the customer be respectful to female co workers and pick up the pace when using the computer.

thomas W. on

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Very kind folks, but they did not have some of the items such as Mattress covers that I needed. I was forced to drive 30 minutes further to pick up this truck, even though I reserved three weeks in advance.

Larry T. on

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Theodore G. on

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A Great rental experience, the truck was new, had only 300 miles.

Terrence A. on

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The truck could be cleaner and wiped down.

Deborah M. on

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Thanks had a great experience rented somewhere else they were a rip off but this place I will rent from them. I will. Rent again. And tell other about the. Great experience I ha I give them a 10

Michael M. on

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Customer did not leave a comment.

Harvey T. on

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These guys were great! I loved the atmosphere of the store. Don't change!

Samira C. on

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I was changed for the dolly . It wasnt in the truck and they didn't know how to remove the charges..

Leanna M. on

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I highly recommend this place for pickup or drop off. This facility and management went above and beyond to help and accommodate me. My dad’s move was crazy from beginning to end and this place understood and worked with me to ease some of the stress due to the move. Staff was very welcoming(which was a nice change of pace from where I live lol). It made me very comfortable and happy that my dad is now in such a sweet town. Big shout out to the manager at this store!!!!! Thanks for all the help!

Frank J. on

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Super nice!

George L. on

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Very friendly and helpful

benjamin D. on

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Mark G. on

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Jerry F. on

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Wade S. on

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Upon arrival our trailer pick up was severely delayed because credit card machine didn’t work. Also one of the break lights didn’t work , driver had to followed to prevent possible accident. When informed store they didn’t car. We should not have to pay full price for sub par service and equipment

Na'Quella B. on

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I felt like they were being really racist and I never had that problem where it made me feel very uncomfortable also I made a reservation for 8:30-3:30 that they did not honor and I had to rush which made me go more miles than expected not happy with services at all.

Aaron V. on

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David S. on

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Geneva P. on

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GREGORY S. on

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Nothing. Great experience

Kingseeta H. on

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I love this location. The best rental experience ever in over 20!years.

Kingseeta H. on

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Mitchell’s really does do it best. Excellent customer service. No waiting. Thorough with contract.

Stacy W. on

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I used the credit card I wanted this charge to when I made the reservation. However when my friend picked up the trailer, they forced him to pay for it out of his own pocket instead of using the credit card on file. My friend spent over 30 minutes trying to get them to understand that we needed to charge the card on file which was a company card. Instead he had to pay it with a personal card.

Anne S. on

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Could not ask for better treatment any where Thank You

Martin B. on

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The customer service was exemplary.

Michael N. on

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Charles O. on

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Great service, had no problems.

Timothy L. on

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Eviane Z. on

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None

Patrick B. on

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Easy check out! Very pleasant gentleman helped us !

Bill A. on

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Eviane Z. on

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Everything was great

Brenda W. on

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wiliam J. on

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scott T. on

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FLOYD A. on

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Louise P. on

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Our original reservation at 12520 Capital Blvd Qwik Pack and Ship did not work out as the store was closed. We drove out to this location in Franklinton and they could not have been nicer.

TIMOTHY T. on

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Shonnie W. on

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Sibyl K. on

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I do have to say that reserving this trailer via the telephone was a major screw-up. When I got to location my reservation was not there. But thanks to field manager Mr. Sliwinski’s help all turned out well Also could never figure out on website how to set up reservation.

Jean S. on

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Nice people parking for semitrailer very recommended Thank you for your help

MIKE B. on

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Nice friendly service. I had been to two (2) U-Haul locations prior to this one and the first one did not have anyone available that could do the transaction and the second place did not have the equipment,ent I needed. Finally found what I needed although it was 20 minutes from the two closer dealers.

Savannah J. on

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Customer did not leave a comment.

BRETT T. on

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the people were kind but very slow on returning the truck. it took about 45 mins to return the truck...

Deborah D. on

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Customer did not leave a comment.

Billie B. on

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Excellent customer service, very friendly. Helped us fix pull down door. Not their fault U-Haul truck sucked.

Trevor H. on

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Customer did not leave a comment.

Clementine W. on

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The customer service was good.

Wanda C. on

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Terrell H. on

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Employee who hooked up the trailer failed to tighten the nut to secure the tongue to the ball. The trailer tongue came off the ball upon arriving home.

Randy D. on

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nothing good expierence

Stanley M. on

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This location was wonderful, but your online reservations screwed everything up several times before we found this location on our own. We almost didn't get to this location in time to pick up before they closed. That would have caused us to either stay over in a hotel, or drive back almost 4 hours again...

GEORGE H. on

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James C. on

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Michael P. on

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Cheri B. on

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Very helpful and kind and they were able to help us with our rental truck needs on a moment’s notice. Thank you so much!

Sharon N. on

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all worked out for me.

Tom R. on

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Broken glass shards on the passenger side inside the cab. I did get help connecting the car transporter but was first told the Andy, who just left the store was the person who knew how to do this.

Gary E. on

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Dan S. on

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Speed limit of 55 is ridiculous when the trailer is on an interstate with 70MPH limit. Either make sure the trailer can handle 65MPH or don’t allow use on high speed roads

John R. on

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Customer did not leave a comment.

Judith S. on

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Excellent service

Brian S. on

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This was the second time in about 2 weeks that we rented a trailer from this location. Neither time did anyone come outside to help. This time, the rrailer had not been swept out and the rubber chain locky things were dry rotted.

Johnny A. on

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Nothing

THOMAS H. on

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Customer did not leave a comment.

Brian S. on

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have them fix a bag lunch for the trip, and maybe some beverages. just kidding. can't think of anything they could have done better

Janet L. on

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Very bumpy and driver seat belt was hung and wouldn't release..seemed like an older vehicle but these are things having no reflection on Mitchell's..they were very nice

Doug N. on

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The folk at Mitchell's took good care of me. They are friendly and helpful. Will definitely use them again.