Customer Reviews for Mks Diesel and Auto Repair
(U-Haul Neighborhood Dealer)

120 reviews

155 W Main St   Fernley, NV 89408

(775) 835-6942

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(775) 835-6942

155 W Main St
Fernley, NV 89408

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was excellent. Very flexible and willing to work with all the hiccups that happened during the trip.

AMY G. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
3.0

Location was great. The company as a whole... Trash. I'll never rent from U-Haul again.

Jordan H. 
Rating:
4.0

the cargo area and the cab wasn't the cleanest. Had to sweep out both. Also don't get the appliance dolly and moving pad. Second time this has happened . Oh yes called the 800 number and they tell me I can drive 45 minutes one way to pick some up????????????

Thomas B. 
Rating:
2.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The Trailer was very difficult to get to. The yard is very tight & difficult to get into. The staff were helpful.

James W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Hire people that are properly trained to deal with every day duties and kindness to customers

Jenelle C. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

It was very useful in a short time that I needed it.

Wayne G. 
Rating:
1.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Alixandria F. 
Rating:
3.0

Customer did not leave a comment.

WAYNE GLENN C. 
Rating:
5.0

MKS agents very professional, equipment was clean and ready to go at scheduled time.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
3.0

Have accurate inventory of available equipment online.

Luz L. 
Rating:
1.0

Customer did not leave a comment.

GIL N. 
Rating:
5.0

Customer did not leave a comment.

MARVIN ROSS L. 
Rating:
5.0

Great person and the best personality

kristy S. 
Rating:
5.0

Very quick to drop off the truck.

Janet B. 
Rating:
1.0

Terrible customer service. I was moving out of the state, and I received a call 2 days before my reservation, that I would have to pick up the truck 1 hour away because u-haul overbooked themselves. Poor instructions were left at the new pickup location. I wasn't able to unlock the truck to get keys that night. Customer service after hours hotline did not answer my repeated calls for 40 minutes.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
3.0

Clean the truck, dispose of trash and cigarette butts for the next person. Make sure the truck is ready for a 2000 mile journey and change wiper blades that are clearly broken so your customer can see when in a snow storm.

Shirley G. 
Rating:
2.0

Have nicer, cleaner, more comfortable locations. Have standard mileage rate for all area locations.

Robert S. 
Rating:
5.0

Mk's diesel is awesome thank you

Amber T. 
Rating:
5.0

Customer did not leave a comment.

Cecile R. 
Rating:
4.0

Customer did not leave a comment.

April P. 
Rating:
5.0

Customer did not leave a comment.

Jessie W. 
Rating:
4.0

Noticed after on the road tail light on right of tow dolly did not work.

Connie F. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

GREGGOR S. 
Rating:
3.0

Customer did not leave a comment.

Tavin R. 
Rating:
4.0

Customer did not leave a comment.

Susanne H. 
Rating:
1.0

Small fit maybe 4 12 foot trailers , dark. Called 24hr number no answer . U-haul customer service less then helpful . Lost 1 day due to u haul share wouldn't open Came back 4 hrs later still wouldn't work. The second trip before i left where I was staying i let my elderly dog out was gone for approximately 45 minutes trying to confirm the drop off of this trailer which didn't work. Upon returning to where I was staying my dog had fallen into the pool and drowned to death . All because the app wouldn't work and customer service told me the first time I called that their was nothing they could do I had to use the app. Total lack of customer service and no compassion. When I return home tomorrow I intend to contact my attorney to discuss if I have any recourse for this. Let's see how uhaul handles this before my attorney has too. Thank You Mr. Nir

Gil N. 
Rating:
5.0

Kenneth was so nice and helpful thank you

Amber T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Everything was great

frank C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

The location we picked up our U-Haul seas very helpful and amazing. As far as the reservations and customer service it was a nightmare. We reserved our U-Haul at one location and was told that we were to pick up in another location 45 miles away from original location. They changed our reservation multiple times and now we are owing more money than anticipated. I would not recommend U-Haul to anyone. Next time we will use Budget or Enterprise. Very dissatisfied with service.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

great experience

Robert O. 
Rating:
4.0

They need to provide OUTSIDE space to park the vehicle when/if the pickup person isn't readily available when getting the uhaul. Since they want to leave early and close the gates, you're forced to park the uhaul or your own vehicle down the street at a restaurant. They need to make arrangements to accommodate the client's better in this regard.

Robin C. 
Rating:
1.0

No furniture dolly no quilts

Parilou R. 
Rating:
5.0

Nothing!

Johnnie T. 
Rating:
5.0

Service is excellent and very nice individual!

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

Serge C. 
Rating:
3.0

He was helpful but I had to wait; the trailer was dirty and a couple of lights were out too.

James D. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

The Truck Share 24/7 program was absolutely horrible! What is the point of an off-hours program if the helpline operators can't fix scheduling issues and you have to wait for a scheduling manager who is only available during office hours?

SHANE J. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Great customer service. Beats all the horror stories from the late 90's and early 2000's. Ex husband used to do roadside service for one in Las Vegas NV. Thanks for improving. Will be renting again soon.

Raymond T. 
Rating:
5.0

the folks that helped me were flawless , the trailer worked out great and the return was easy and quick.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
1.0

didn't know rates tried to tell me one-way to Reno was not a good (cost) option ended up calling 800 number and getting one-way rental to Reno-South Virginia store....they were excellent in Reno

ted S. 
Rating:
5.0

Customer did not leave a comment.

Sierra V. 
Rating:
1.0

Customer did not leave a comment.

Casey S. 
Rating:
4.0

The tires on the tow dolly I rented seem to be very unbalanced or had flat spots on the tires. Too much vibration can cause premature bearing failure, advise closer attention to preventative maintenance

Andrew C. 
Rating:
3.0

Customer did not leave a comment.

Linda A. 
Rating:
4.0

The overall customer service was ok. He wanted to use my truck to back the trailer to where he wanted. He got a little upset that I wouldn't let him. After he said the location was ok to drop it off, I asked if there was any paperwork I needed, he said “no they'll email you”. So I was a little surprised that I had a $50 cleaning fee. But the drop off location was good and easy to find.

Timothy M. 
Rating:
3.0

The cab of the 15' truck is not meant for larger people. Fat people need to move too so the truck should be updated with a cab that offers more leg room to the driver.

Morgan J. 
Rating:
5.0

Customer did not leave a comment.

Theodore T. 
Rating:
5.0

could not have been easier, super quick and no wait

ted E. 
Rating:
3.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

After my first rental here, I purposely requested this location , even though there are other locations closer to my home. They are awesome and helped me above and beyond what was necessary. I will absolutely keep them my first choice in U-Haul rentals. Good job!

nancy B. 
Rating:
5.0

Customer did not leave a comment.

MOSES A. 
Rating:
5.0

Customer did not leave a comment.

BELA B. 
Rating:
5.0

Quick and courteous

Karin S. 
Rating:
5.0

Great little place, friendly, knowledgable and very accommodating. I really loved the. Pick up.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Thank you for working with me and not "gouging" me like the others did due to circumstances out of my control.

VALORIE L. 
Rating:
5.0

Jeff assisted us and did a great job. He was patient, courteous and efficient through the rental process. Please let his boss know he is an asset to their business. Kevin Gatlin

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
3.0

Customer did not leave a comment.

KEN N. 
Rating:
5.0

Customer did not leave a comment.

katie C. 
Rating:
5.0

Don't do and business with "Found Treasures".

inese S. 
Rating:
3.0

All good except charging us $10 for in town use of the dolly instead of the $7 dollar per day in town use we only noticed posted on the dolly afterward.

Kristina R. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
1.0

Charged me a late fee when the trailer was dropped off 6 hours after original rental. Won't be using u haul again, especially anything to do with this location.

David C. 
Rating:
3.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

SHARON F. 
Rating:
5.0

Customer did not leave a comment.

Roscoe T. 
Rating:
5.0

Kenneth is Professional, Patient and Helpful. Great Rep for UHAUL

dennis C. 
Rating:
3.0

Customer did not leave a comment.

FRED T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

After hours drop off for a 26' truck is not very feasible we ended up parking in an spot of a business next to them blocking any spaces for that business. Plus I was told that the extra hours I needed to finish moving was going to cost nothing well this business charged me $54 even though I was told by uhaul there would be NO additional charges!!! This was uhaul a second chance after royally screwing up my last move and being extremely disrespectful. This experience was barely better NEVER using uhaul again!!!!!!!

Jerry R. 
Rating:
3.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Demetri N. 
Rating:
3.0

Did not even check me in. To busy I guess.

julie J. 
Rating:
5.0

Customer did not leave a comment.

Brieanna B. 
Rating:
5.0

Customer did not leave a comment.

dudley M. 
Rating:
5.0

Customer did not leave a comment.

august B. 
Rating:
5.0

Fantastic Customer Service!!!

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
No reviews have been submitted for this location.

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