Customer Reviews for Mobil QV
(U-Haul Neighborhood Dealer)

42 reviews

750 S Broadway Ave   Sylacauga, AL 35150

(256) 369-4655

Hours

  • Mon–Sun
    7 am–10 pm

Services at this Location:

Contact Us

(256) 369-4655

750 S Broadway Ave
Sylacauga, AL 35150

Services at this Location:

Hours

  • Mon–Sun
    7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Millard E. 
Rating:
2.0

There was no instructions on how to drip off the trailer when I picked it up and I was told to drop it off at the wrong location. Not Impressed! Very Poor Drop Off Instructions!

dale C. 
Rating:
5.0

Customer did not leave a comment.

Ronny A. 
Rating:
3.0

Use on-shore, English as a first language reservation service. Reservation was made for one location and you changed it to another city without my approval adding time and mileage. Then refused to change it from an in-town to a one-way rental. Your customer service hung up on me and was completely inflexible. Will not use U-Haul again unless it's my last option.

Bruce C. 
Rating:
1.0

Was accused of not returning equipment even though it was brought back a day early. Several calls back and forth and finally got the receipt.

RON M. 
Rating:
3.0

Customer did not leave a comment.

Christina C. 
Rating:
2.0

I rented a 20 ft truck and when I arrived to pick it up, it had a trailer attached and the attendant couldn't disconnect the trailer. Ensure your site personnel know what equipment is required and ensure it is ready for issue.

Melvin E. 
Rating:
1.0

I was over charged and still can't get in touch with anybody who can help me all I get is a run around as far as I'm concerned I will never rent or recommend anyone to use u-haul ever horrible service

Kelan J. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

More trucks available. We needed a larger truck and were not able to rent a larger truck.

Karen M. 
Rating:
2.0

Customer did not leave a comment.

JAYSON C. 
Rating:
5.0

Customer did not leave a comment.

LaTonya M. 
Rating:
1.0

I called 17 times to check my pickup time location and phone number to location. I was offered a $122.00 discount to bring a pull behind trailer back to Florida. The pickup location was a very bad joke. No help at all. I did not get the discount I was promised and was delayed by the stupidity of clerk… who made it very clear… very loudly that he was as not doing one thing to help except hand me a key…. After about 12 more calls in a county with no internet connection or call range…. I was able to finally get a key along with a very bad headache and stressed to the maximum! I'm not happy about it at all as I had hip replacement surgery and need the other hip replaced soon!!!!! And of course I can't talk to a manager or complain to a person so AGAIN I DID NOT HAVE A GOOD EXPERIENCE!!!!! I paid to much money on a fixed income to be treated like this!

Nina W. 
Rating:
1.0

The place is a dump and the employees are not helpful at all.

Philip N. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

The gentleman was pleasant but did not go out of his way. Hi

JOHN D. 
Rating:
2.0

The place was closed when I dropped off the vehicle . Area was very dark, not well lite and outside was not clean.

Leon T. 
Rating:
2.0

The truck was very loud

Crystal B. 
Rating:
3.0

Customer did not leave a comment.

Chris C. 
Rating:
2.0

I asked inside convenience store if I was at the correct place and was told to call the 800 # which I did not have nor could he tell me the #.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

I got the truck on half a tank of gas in Cleveland when I looked at the application it said leave truck like you got it got to Alabama and the guy said the contract said you had to fill it all the way up I took the picture when I first got it

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Bonita G. 
Rating:
1.0

Clean vehicle None bold tires Trained staff on equipment Better customer service support My check in shouldn't have to be done by the gas station clerk taking a pic of my debt card from and back

Charles F. 
Rating:
3.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

the truck was not clean in side

WILLIAM H. 
Rating:
3.0

The truck was nasty. It had food behind the drivers seat…chips spilled in floor and a bag with rotten bananas in it. The cigarette smell was very strong. Documents from the previous renter was still on the dash so I know it was not cleaned, sanitized or checked before I rented it. The pick up location apparently doesn't like dealing with uhaul customers and it shows I how they react to you when you tell them your there to pick up a uhaul. I do everything on my mobile app to avoid the hassle inside the store as much as possible.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

Customer did not leave a comment.

Stephan L. 
Rating:
2.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

He was very curious friendly and patient with me while I tried to sort things out. He treated me like a person.

William F. 
Rating:
3.0

Gas station is older and needs some updates to make it more inviting specially in back.

Miguel M. 
Rating:
3.0

Customer did not leave a comment.

Sonia L. 
Rating:
5.0

THANK YOU FOR YOUR SERVICE

TERRY C. 
Rating:
3.0

Customer did not leave a comment.

SANDRA L. 
Rating:
1.0

Close this place down

LARRY O. 
Rating:
5.0

Quality service

nicholas R. 
Rating:
5.0

Pleasant experience during turn in.

Robin W. 
Rating:
3.0

It took an hour for the personnel to find out how much it would cost for us to drop it there. The attendant was very nice and helpful. It was not her fault that she was having a hard time getting info from UHaul. I was charged for 2 extra days when, in fact, it was only 1 day late and, if we had not been broken down twice, we would have been able to finish much sooner so that it would have been back much earlier in the day. Thank you ever so much for your time and consideration in this matter.

Norma F. 
Rating:
4.0

Customer did not leave a comment.

Sue W. 
No reviews have been submitted for this location.

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