Customer Reviews for Moneta Mart
(U-Haul Neighborhood Dealer)

237 reviews

14600 Moneta Rd   Moneta, VA 24121

(540) 297-3908

Location Hours

  • Mon-Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(540) 297-3908

14600 Moneta Rd
Moneta, VA 24121

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

See above

Tracey R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Customer did not leave a comment.

Austin O. 
Rating:
3.0

Did not have the reserved moving blankets. Had to wait for over 20 minutes, even though I did the registration online to avoid having to wait.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Brianna M. 
Rating:
4.0

Customer did not leave a comment.

Kaitlin E. 
Rating:
5.0

More attendants.

Ronald S. 
Rating:
5.0

The Site representative was friendly and very helpful. She did an excellent job.

Franklin Z. 
Rating:
3.0

Gas station in an abandoned grocery store parking lot. Key return was not well marked.

MICHAELCAREY S. 
Rating:
2.0

I have been renting from this location several times in the past few months and every time it is very slow service and the clerks don't have sufficient help to get you checked in . Would help to be able to have the self check in and out at that location

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Sandy was very professional and helpful

George H. 
Rating:
5.0

The staff at the location provided better service than any U haul site I've visited before.

Jason H. 
Rating:
4.0

Did a great job

Kevin W. 
Rating:
4.0

Make the rates more consistent. The rental last week was $1.19/ mile. The next week I was only charged $. 89/ mile for the same truck. I got the insurance the second time and the bill was still $25 cheaper. I feel like I should be entitled to $35 back or at least a $35 credit for next future rental as a good faith measure.

Richard R. 
Rating:
5.0

Nothing everything Was percept,

James M. 
Rating:
4.0

The lady did a good job and was nice to deal with.

Kevin W. 
Rating:
1.0

The U-Haul truck had snow on its windshield.Instead of them cleaning it .We had to clean ourselves while they stood and watch us.

Rosa P. 
Rating:
3.0

Offer assistance in hooking up trailer, inspecting trailer before departure Upon return inspect the trailer, offer assistance in drop-off. Found it interesting that prior to pick-up there was no request to see my drivers license or ID. Upon hooking up trailer noticed that the tags had expired.

Robert M. 
Rating:
5.0

Price to high I had to pay a hundred dollars for a truck that to high.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Mark A W. 
Rating:
1.0

Rented a truck and tow trailer at this location April 2019 and man working in mini mart was taking care of me in between other customers and then claimed his computer was down. It took 1 1/2 - 2hrs to complete transaction. Horrific customer service! Swore I would NEVER go back to this location. Due to no trucks at SML Storage/uhaul on Lakewood forest rd, out of desperation i rented a truck on line for Thursday 1/28/21 back at Moneta mart. I needed to change reservation due to snow/ice weather predicted and out of my control. I changed reservation on Wednesday evening 1/27/21 5-5:30p for Friday 1/29/21 on line. I confirmed my change on the phone with a representative that all remained the same except for pick up day and was told yes that is correct and was never informed of gas mileage rate change for changing the day until I did mobile check in to find out my mileage rate was significantly different. I called uhaul and rep told me to dispute upon return. I returned the truck 1/29/21 and informed lady inside at counter I was told to speak to someone upon return about disputing a charge and lady told me to call uhaul. I called and rep Tanya was very nice and very accommodating and rectified my issue with a field service supervisor and gave me a credit. I WOULD NEVER RECOMMEND THIS MONETA MART LOCATION TO ANYBODY!! The truck today was on location but covered in ice & snow & delayed my departure again.....1hr. Mobile check in old me to go inside on the left was the key. No key....lady inside had to get it from behind counter. What if they were not open? Mobile check in wouldn't work to obtain a key? Unfortunately, this location has a very bad reputation. Movers I hired said they experienced bad service there and would never go back, but spoke very highly and great things about SML storage location on Lakewood forest rd. SML Storage is the place to do business. I also have 2 storage units there for quite some time! Cindy is amazing!

Lisa L. 
Rating:
2.0

Return location changed from original at registration. Had to search for location of lock box.

Chris S. 
Rating:
5.0

Truck reservations fell through due to a prior reservation not returning on time. However, the attendant at the Moneta location did not rest until I received the level of service I expected. Thank you.

Paul V. 
Rating:
2.0

Check in and check out difficult because computers were down? At least that's what we we told. Dollies and furniture pads were not on the truck and drop off location I was told over the phone would be one place but finally received text drop off was same as pick up

Robin L. 
Rating:
1.0

Customer did not leave a comment.

Dakota K. 
Rating:
5.0

Customer did not leave a comment.

Cliff F. 
Rating:
2.0

This location is not good! There was no attendant and not clear at all where to drop off key! I did the online check in but still took too much time. Place is very unkempt.

DEBBIEGENE R. 
Rating:
5.0

Good Customer service

David F. 
Rating:
3.0

Customer did not leave a comment.

sharon O. 
Rating:
5.0

easy

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Lacking in customer service!

Eileen E. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Retuning a vehicle is easy online. Follow the instructions and you'll be all set. You just hand the clerk the key and that's it.

John S. 
Rating:
3.0

Customer did not leave a comment.

David William A. 
Rating:
3.0

Customer did not leave a comment.

Ron D. 
Rating:
3.0

Why was my account charged again. I will be disputing this charge. I prepaid at time of pick up

Gus F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Service and truck rental transaction was perfect.

erin M. 
Rating:
5.0

Customer did not leave a comment.

MARCELLUS C. 
Rating:
1.0

There is no assistance at this location to assist with trailer hookups, and I was not instructed that extra help would be required.

Elaine D. 
Rating:
4.0

Give better instructions/ details for newcomers once one arrive to the location.. I was uncertain if someone was going to meet me at the location, or go inside the store to speak to a cashier. As well as where to park my vehicle if need be? Knowing these questions in advance would be most helpful.

Lisa A. 
Rating:
4.0

Nice people, appreciated the help/information provided when checking out the truck

John F. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Employee was a great help. Personable and made everything go smoothly.

rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Mckenzie L. 
Rating:
1.0

although Sandy was helpful, to rent this type trailer/hitch someone should be onsite with knowledge and ability to help I would say mileage to this site is 29 miles not 19. screw down for the ball needs service tires had a terrible bounce loaded or empty

Jerry O. 
Rating:
1.0

It took over an hour to get my truck processed. The representative did not know how to use the computer system. A manager had to come in on her birthday day off to help. Then I was charged for equipment I didn't rent and I was told I could get it taken off at the drop off location. The drop off location told me they couldn't do it. Uhaul needs to have better customer service and a better website to manage the rental process.

Alex G. 
Rating:
4.0

Better phone responses- very long wait time. Also, pick up and return location were changed by Uhaul without asking me. Very inconvenient.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Juliet M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA D. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

The owner of Moneta Mart was very friendly, helpful, and easy to work with.

Greg M. 
Rating:
1.0

Entire uhaul experience was AWFUL!!!

susan D. 
Rating:
1.0

Was told the trailer was in the parking lot and had to hook it up my self. No help , would not use this location again

Ted P. 
Rating:
4.0

Customer did not leave a comment.

Nicole B. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

ed T. 
Rating:
2.0

Not much help at Moneta, but they were convenient! Cindy who works at another location off Scruggs Road was a super help and alway available. My final choice of location was based on convenience.

David B. 
Rating:
4.0

Rear tires were barely legal !!!! I would hope before rented again rear tires would be changed !!! Other than that truck was excellent!!

Jeff M. 
Rating:
1.0

The lady who gave us our truck was very rude! She did not look at the ticket to see that it was already paid for and that their was 2 authorized drivers. She denied the truck to us and we had to call the 1-800# because she wanted to charge us twice! I will NEVER deal with the Moneta location EVER again. I've never had such BAD customer service in my whole life!!

Courtney L. 
Rating:
5.0

It was the third location I went to that morning. My online reservation in Bedford was not ready for me for some reason. THIS location was awesome. Fast, professional and ready to help.

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Juliet M. 
Rating:
3.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Nice people had everything ready to go

James M. 
Rating:
5.0

The staff member in charge of the rental process was so friendly, kind and very professional. He patiently waited till a sentence with a question was completed before responding with an answer. He was so customer friendly and he thanked us for our business. We will return when a rental is needed to this location and we will tell all friends/family this is the location to rent from. Many Many thanks!!!

bryan M. 
Rating:
4.0

Customer did not leave a comment.

Fritz H. 
Rating:
5.0

Have the tank full - not just this location - but all UHaul locations. Inconvenient to have to fill up immediately. I left $20 in the tank for free - not fair to the consumer!

Kenneth K. 
Rating:
3.0

This was may first rental and drop off point after the rental. The process for the rental is not explained to the customer. This location tried to help with the return but UHaul wants the user to use their smart phone which took so long for me. Returning the trailer for me was a big headache. I guess if you rented the equipment a lot you would become more familiar with the procedures.

DONALD L. 
Rating:
5.0

Picked up the trailer on Sunday. Did not know that the super long safety chains will be twisted up to the proper length. Returned it on Tuesday AOK. I was concerned to hear that the trailer rental portion might be terminated at the Marathon Station IF the Marathon employees will need to hook up trailers. This needs to be corrected as the RENTERS should all do it and carry the responsibility of doing it properly !! For me it was all smooth sailing. Clean and DRY furniture moved 260 miles for $85 bucks.

Jeffrey B. 
Rating:
5.0

Local location and great to deal with upon return

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

sherre J. 
Rating:
3.0

Drop off was simple and quick. The building was in a little convenience store

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Good afternoon, I could not be more pleased with the rental experience. I was not pushed aside for other customers and the cashier is kind and courteous.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

micehelle L. 
Rating:
5.0

Customer did not leave a comment.

EARL W. 
Rating:
5.0

Customer did not leave a comment.

Johnny E. 
Rating:
3.0

The location was a combo gas station / convenience store / U-Haul. The equipment drop-off location was at least 200 yds away. As such, the attendant in the gas station / store did not inspect my trailer at all.

Gary I. 
Rating:
3.0

Customer did not leave a comment.

Teresa E. 
Rating:
4.0

There was a long delay in check out at moneta. I was apparently not in the “system” so couldn't check out. The young lady at moneta very pleasant and helpful and called in to get the check in accomplished

Josephine M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
1.0

I was told at this location that I could not reserve a truck at the store and that I would need to reserve the truck online. I reserved the truck online with my credit card. I went to the store to pick the truck up and the cashier asked to swipe my credit card to reserve the truck after I clearly told him that I had already reserved the truck online. He assured me that this was protocol and they were only holding it until we returned the truck and that it would not be charged. In the end, I was charged twice and over charged by $34

Teresa D. 
Rating:
2.0

Only one lady working and she kept having to wait on convenient store customers. She was having problems with the computer. No one to check the trailer lights or help me with hooking the trailer to my truck. The lady was very nice and apologetic. But I will never use that location again.

George T. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Contract originally had me dropping the trailer off quite a few miles from my destination. I located this UHaul site much closer to home and they were very willing to accommodate my drop-off. Thanks!

Paul D. 
Rating:
5.0

Sonny is very accommodating and helpful. It is a pleasure doing work with him!

Tim A. 
Rating:
1.0

I'm absolutely floored that, in order to get a truck that you don't have to drive almost an hour away from to pick up at a gas station in the middle of nowhere, you have to reserve 6 months in advance. That's what I was told when I called your customer service line. Does everyone know 6 months in advance that they'll be moving? Can you not get more trucks at that location? So let's talk about actually picking up my truck. I'm sent 45 minutes away to a gas station slapped in the middle of a run down old store in Bedford County, Virginia. The girl who is running the place has never done a Uhaul rental before, and is simultaneously trying to run a gas station at the same time. See the issue here? Her manager would not pick up the phone and we had issues with the system that she worked tirelessly to get it resolved, despite the fact that the Uhaul service line she called to get help hung up on her. I had rented a car tow dolly, furniture pads, and a utility dolly. This location had neither the utility dolly, nor the furniture pads. Thankfully I was given those by the storage unit in Roanoke. AMD speaking of storage, my unit has nice. But that's another issue entirely. This has been the worst experience and I highly doubt I'll ever be using Uhaul again.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Celia L. 
Rating:
3.0

Customer did not leave a comment.

Ken K. 
Rating:
3.0

Customer did not leave a comment.

Ken K. 
Rating:
4.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Gregg T. 
Rating:
5.0

Very convenient location to Smith Mountain Lake area on the Bedford County side of the lake. Lots of room to move around and hitch up equipment. Will use this location again in the future.

Bob P. 
No reviews have been submitted for this location.

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