Moving to or from Rocky Mount, VA 24151? Get FREE truck rental rate quotes at One Stop Shop #2.
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U-Haul cargo van rentals and pickup trucks in Rocky Mount, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rocky Mount, VA 24151. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
Excellent service by the store employee who had to handle store customers and gas purchasers as well as get us through the process of doing a last minute rental. Kudos to this friendly and helpful employee.
The return store of where we dropped off the Uhaul was One Stop Shop #2 445 Doe Run Rd. Rocky Mount, VA 24151 540-352-4043 We dropped off there on Sunday because that was the only day my husband was off work. And it was right around the corner of where his office is. We had another trailer of our own to take to his office and leave. So we dropped off the uhaul trailer first then our trailer to his office. I'm currently disputing charges for late return. We actually returned the Uhaul trailer a day early. As I walked into the store, the gentlemen was in the floor counting money. I explained that we had a trailer to return and he asked me to wait a minute to finish counting. Finally when he finished he came to the door looked out and saw the trailer had been dropped and said ok. He never came out to look at it for a return inspection and just waived me on, and did ok. He also was not wearing a mask.
Gentlemen was more interested in some if the women patrons in the store than checking in my truck. Just wanted the keys and never wanted to check the truck or discuss my problems. Just walked away from me when I set the keys on the counter. And he was not wearing a mask.
When I returned the rental, no one bothered to check it in as returned even tho I told the person on duty that I was returning the trailer. I was also overcharged an extra day on my rental and had to call Uhaul twice to rectify this. I was on hold to Uhaul on my first call for 30 minutes before a rep answered. The second call was a little better, only 20 minutes, and I was able to get the overcharge reversed. Overall, this experience left a lot to be desired.
Nothing
We were charged an extra $49 when we dropped it off but I did not receive an explanation or receipt
It went ðŸ‘ðŸ¾
We were instructed to call before returning. We tried calling for 2 hours. We finally just drove to the location and dropped the trailer off. We went into the store to let the staff know that we had returned it and they said "okay." I asked them if they wanted the number off the trailer to note the return or if they wanted to inspect the trailer for damages and they said "why". So we took photos of the equipment as we left it on the lot in case there were issues claimed later. The "owner" was on the phone while he sat on a stool playing a video poker machine and was too busy to take calls or check the equipment. Would never select this location to rent or return equipment again. In fact, we passed another rental spot while on our way to this facility - it was not even presented as an option to us as a drop off location and was less than 3 miles from us. We traveled 18 miles to get to the place we dropped off. Why would that happen ever? Shouldn't we be given the option to use the closer location?
Bringing a 26 ft truck into a small gas station parking lot was not easy. Hard to maneuver a large truck around. No where easy to park it or turn around if needed.
Dont go to Uhaul at all!!!
Place does not have enough help and clerk speaks very poor english. Trailer had flat tire
I don't remember the name of the gentleman we returned the uhaul to. I do remember from our conversation that he was from Jordan. He was excellent. Very polite, friendly, and helpful.
My pick up time was 12 noon and I reserved a 26-foot truck (which was on the lot). I call the phone that is on the confirmation email from uhaul.com for the One Stop Shop #2 with no answer (I called the number 20 times through out the day on May 14th). I got to the One Stop Shop #2 at 12 noon and did leave there until 1:10 PM with the incorrect size truck. First the person at the location did not know how to enter the information into the computer do he call he relative (someome that also works at the One Stop Shop#2). The second person gets there and has to call a third person on the phone. The person on the phone states " I don't know why they (Uhaul.com) would send her there to pick up a 26 ft truck. We can't use that trick, we never use that truck. We can't put the number of the truck in the computer. She can go 20 minutes dowm the road to Union Hall and get a 26 ft truck or take a 20 ft at a discounted rate.") At this time I had been waiting an hour so t took rhe 20 ft truck from the One Stop Shop #2. The person give me the key and tells me that the truck number on the key is the one I take, so I had to go find the truck myself. The truck had someone's clothes in it and paper which I had to clean out. I also rented a 6×12 (I got an up grade from a 5×8 because the One Stop Shop #2 did not have them) which again took the person at the One Stop Shop #2 30 minutes to put information in the computer. This poor little dude coyld not or did not know how to hook up the lights into my truck outlet so I HAD TO DO IT MYSELF. I will NOT recommend the ONE STOP SHOP #2 to anyone to rent a Uhaul from. However I pick up my car transport from Tiger Rental and the were the best. They jooked it up to the 20 ft truck and then went around the transport and and explained and demo the teacher saying equipment as well as explaining the overdrive and everything.
Didn't have a connector already in the 4 wire had to go to Walmart and he was kinda rude about it!
Truck had trash and dirty cloths in the driver cab. The dail lock was stuck on the uhaul and the attendant didn't know what to do. I managed to force it open with a car key and damaged my key.
Make sure it is clean & has gas in it....
Had to clean out before I put my stuff in. It was very dirty. Check tire pressure light stayed on. Only half tank of gas. Then when I returned Uhaul, I was charged with extra mileage & for gas. I filled it up past the 3/4 Mark.I have photos of befor & after the use of Uhaul... I should not have been charged for this extra stuff.
I had to wait an hour because the attendant didn't know how to process the order I complained and was told over the phone that I would get a red9rate of 19.99 per day for the truck and didn't get this discount.
no paper work given----no paper work for the condition of the truck--hard time by the clerk who was working--she was rude and the manager who was suppose to deal with u-haul was no where to be found--do not know if the equipment was cleaned or not---all the clerk did was put on the gas cap--handed us the keys and ran back inside the store
Dirty truck was running poorly ordered a hand truck was told to bad gave it to another customer was not happy returned truck and went to different uhaul and rented a van so pleased with the van never again at doe run uhaul rocky mount va
Check your online system for customer confirmed reservation BEFORE trying to quote them a higher price when they arrive to pick up their reserved equipment.
I dropped off the unit, the day before it was due. I went in to inform the worker I was dropping off the unit. He did not speak English and with gestures the communication to place the unit in the lot was accomplished. I wanted verification I delivered the unit. He kept indicating "it is fine". I eventually had him sign a statement, I delivered the unit as required. I did not return the unit using the email and taking pictures, etc. Physically returning the unit seemed more appropriate. I called the number the next day and was told, "everything is O.K.". I started to get emails closer to the due date and time. I couldn't understand why I was getting these since I returned it the previous day. Even if I tried to return it via email, I was at a different location than where it was delivered. I kept getting emails inquiring if I needed more time. Finally, I received a phone call which I returned and thanked them for calling. I have been trying to notify someone with UHAUL, I had returned the unit prior to the due date/time. The inquiries finally ceased. All this could have been prevented if the receiving location could have or would have recorded I returned the unit when I did.
Make sure the computer is always working.....
Their limited English makes dealing with them a bit problematic
He had to translate with his phone to talk to me. He refused to give me a receipt or something to show i returned it.
