Customer Reviews for Monkey Junction Sales and Rent
(U-Haul Neighborhood Dealer)

2398 reviews

4905 Carolina Beach Rd   Wilmington, NC 28412

(910) 251-9080

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(910) 251-9080

4905 Carolina Beach Rd
Wilmington, NC 28412

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner was fantastic to chat with and offered great customer service! We'll absolutely look to rent a truck from this location again for future moves... likely as soon as next month when we snag our household belongings out of storage. Thank you!

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Owners and employees are helpful and ensure everything goes right.

John C. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Agent was very knowledgeable and fast at processing the transaction. I will definitely use him again. Great service

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

theododre B. 
Rating:
2.0

Maybe have the employees smile and greet you? All he said was “put the key in the box and I'll get it later” I took pictures of the odometer, and the 12 moving blankets that I rented to make sure I wasn't charged for them etc. as he didn't even get up from behind the desk to check the truck in.

John W. 
Rating:
5.0

As always was everything was great. The van was very clean and service was pleasant

KIMBERLY L. 
Rating:
5.0

Nothing. Great staff! I have been using this same location for years.

larry K. 
Rating:
1.0

I had the worst experience with uhaul as a whole the location was just fine but I made My reservation a week and a half in advance for a 7 AM pick up I got there and couldn't pick up my truck because the location is not a 24 hour pick up so then I called customer service ended up having to call back four or five times got sent to another location to pick up a truck and couldn't pick up there because it wasn't a 24 hour pick up so I wasn't able to pick up my truck and tell at 9 AM I had a moving crew sitting around for an hour and a half which I had to pay for because I couldn't pick up my truck on time it was the worst experience ever and I probably will not use Uhaul anymore

George E. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Great communication, friendly and honest.

Miles A. 
Rating:
4.0

Mobile check in and return was very cumbersome and not a good experience. Had to enlist help from staff onsite due to miscalculated charges. Staff was great

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Derrick L. 
Rating:
5.0

Best place to rent a uhaul, been to this place more than 5 times, great service every time.

JOSE M. 
Rating:
3.0

People at this location were very helpful. The problem is with the web site. Scheduling was very problematic. First time confirmed schedule, notified that the trailer would not available at this location and needed to be picked up at different locations. Couldn't pick up trailer after arriving due to web site down for hours; next time confirmed scheduled appt received, was contacted that the trailer would not be at the location scheduled and moved to another location further away and at a different time. Lastly, when checking in on line the day of the pickup, was kicked out of the process on the last step TWICE. I gave up after the second time and checked in when I arrived at the site.

Anthony Z. 
Rating:
3.0

Customer did not leave a comment.

Larry K. 
Rating:
3.0

I would recommend, but they gave me the "oldest" trailer they had. I should have been charged only "half" price. When I returned the trailer in Gastonia, NC............the employee couldn't believe they gave me that particular trailer going the distance I was pulling.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

He knew I was coming and welcomed me by name

DAVID C. 
Rating:
5.0

Simple and easy drop off and pickup :)

Teri B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Great guy in the office....wonderful service

Clark H. 
Rating:
5.0

Used this location before. Always very Satisfied with service. Office staff friendly and accommodating

helen R. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

They were a little understaffed but did the best they could. Very nice, respectful and knowledgeable. I have used them quite a few times and been very happy.

rolyal C. 
Rating:
1.0

Extremely unprofessional. The older red haired man I rented the truck from greeted me, I told him I reserved a van, to which he repeatedly responded “I don't care” and proceeded to tell me an anecdotal story about a car dealership with the slogan “I don't care” ...ok. Then he asked “what yo name girl?” ...ok, I tell him my name. When I gave him my drivers license he said “oh hey you're actually kinda cute underneath that mask”. Continued to make more unnecessary small talk. Then looked at my license photo again and commented that I must have “had better control of my hair that day. “ Not sure why any of these comments were necessary while I'm just trying to rent a van to move my shit across town. I would rather carry my stuff by hand than rent from here again.

Allison S. 
Rating:
5.0

As far as I'm concerned there isn't anything that this dealership could do to improve their service. The vehicles are always clean they're always very polite and professional. I recommend this place to all my friends and I will continue to use them as long as they are in business.

HAROLD L. 
Rating:
3.0

The truck was loud and run-down and the driver side door had to be slammed to close properly. The support person wasn't in the office when I arrived and acted like she wasn't aware of my reservation. She was pleasant, but seemed rushed and made a phone call to another customer while processing my registration. The rates are good and the location is convenient, so I would recommend to others, but am not sure I'll use this location again.

Heather H. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Easy pickup and nice people.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

BRAXTON B. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

Guy H. 
Rating:
4.0

I dropped off after it closed

JENNIFER C. 
Rating:
5.0

Excellent service!

Glen K. 
Rating:
4.0

Customer did not leave a comment.

JERALD B. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
4.0

Customer did not leave a comment.

George I. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Nicest folks around!

Danielle B. 
Rating:
3.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Great location

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

sonja W. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

N/A

donald J. 
Rating:
5.0

The process seemed to work as it should.

James T. 
Rating:
5.0

Customer did not leave a comment.

CINDY O. 
Rating:
4.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

VIOLET H. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Great customer service! Provides outstanding selection of equipment and products! I gurantee they can accommodate any of your moving needs, and by some small chance they can't. They will make some calls and find someone who does have what u need. 5 STARS!!!

MICHEAL K. 
Rating:
1.0

The entire place smelled like cigarettes and no one had masks on. They cancelled my dollies without telling me and blamed me for it. When I was trying to figure out why I didn't get them, I was being yelled at and they wouldn't do or offer anything to help the problem except to call the 1-800 number.

nicolo B. 
Rating:
3.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

LYANA H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Quick and easy

Allen Q. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Mr Lee, the front desk guy, was awesome. When I arrived, he assisted me with check-out, even though the business hours had not yet started. He made me feel more comfortable with the truck, and had a great sense of humor. Checking the truck back in took no more than 2 minutes. I would definiately recommend this location.

valjeanne E. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Straightforward. Honest. Efficient. Reasonable. Thanks Mr. Manning.

Gabrielle R. 
Rating:
4.0

Building old but neat, service was good.

Jeffrey C. 
Rating:
5.0

Stop charging for roadside assistance.

charles H. 
Rating:
5.0

Quick and easy. Thanks

rick C. 
Rating:
3.0

No one working was wearing a mask. Other than that, the service was great. Fast and easy.

Colton S. 
Rating:
5.0

Customer did not leave a comment.

DEWANIA S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
4.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Excellent customer service!

Suzanne W. 
Rating:
4.0

Customer did not leave a comment.

Patric H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Caitlin E. 
Rating:
5.0

Customer did not leave a comment.

carole S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Customer did not leave a comment.

MICKEY H. 
Rating:
2.0

The address was updated in the website This location appears to be at 2445 Carolina Beach Rd It was a hassle trying to find the location since it had the wrong address

Moises R. 
Rating:
2.0

Customer did not leave a comment.

deborah M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

Justine P. 
Rating:
5.0

This was by far my best all around Uhaul experience yet. Every employee I interacted with was friendly and helpful. Would definitely recommend both locations I utilized!

JEROME P. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
3.0

Customer did not leave a comment.

Davidharold L. 
Rating:
5.0

The employees at this location are wonderful. Friendly, funny, professional, and prompt. Second time coming here and it was just as great as the first time. Moving sucks and the employees here made getting a rental very easy and stress free.

Julie L. 
No reviews have been submitted for this location.

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