Customer Reviews for Montambaults Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Montambaults Inc

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Amanda D. on

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They were excellent in terms of customer service and checking out the truck was a speedy process. Unfortunately, they don't sell boxes or other supplies and didn't have furniture pads. For this reason, I selected a Uhaul location, not a neighborhood location. I can't fault the location for doing their job, but Uhaul should have never reassigned by rental pickup. I have now had two disappointing experiences with Uhaul over the last two months. What's the point of making a reservation if it is very likely to change at the last minute? I received a call within 24 hours of my pickup to say they didn't have the truck size I reserved. They also said it was available at a different location than I selected. This is unacceptable. Uhaul should have the truck driven to my selected pick up location, not change it at the last minute. It meant stopping at a different location 30 minutes away and waiting in line for another hour or more to pay for boxes, rope, and furniture pads. The other location was horribly understaffed and in total disarray. I also paid for 2 dozen furniture pads but was only given 1 dozen, which we realized as we were folding them up post move. Uhaul loses a lot of its convenience when it adds several hours to the process, which cuts into moving time. I'll be looking elsewhere for my next move.

Richard G. on

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Sarah B. on

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More signage for Uhaul

Rainer G. on

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This comment is not about the location - it is about UHaul - U Haul moved my pickup location 10+ miles from my reservation incomveniancing myself and those helping me.

Neil D. on

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Only complaint our rental was 6AM July 29 to 6AM July 30 and by 5PM on the 29th they were calling to see when we were dropping truck off I get they had the truck booked for 30th but we shouldn’t be rushed to return it since we paid for 24 hr rental

Olga C. on

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abdul S. on

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No one was there , so , we use the drop off box service, good service.

jacob B. on

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Location an shop were fine, truck was in pretty rough shape. Only had 67,000 miles, felt like a truck with 167,000 miles.

Antonello C. on

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Evelio C. on

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Jonathan W. on

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There was someone waiting for me outside when I drove up, and he showed where to park and what to do. Then Mr. Montambault himself was communicative and helpful - he allowed me to leave, saying that he'd call me later if there was an issue, when it became clear that this wouldn't be an easy check-out due to the blankets/dolly mix-up on the front end.

Nicole G. on

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steve S. on

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Andrew M. on

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Jennifer C. on

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mario A. on

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great person

Antonio D. on

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The truck could not be driven above 50, the steering was so bad, the truck would pull to the left. Any bump in the road the truck would veer left, very nerve racking. So maybe the vehicles should be checked better this was definitely a safety issue.

mario A. on

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dora P. on

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David B. on

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Sergei B. on

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I rented a 20' truck and they let me take the truck with a 2 foot crack in the windshield. I rented another truck at Penske the same day and they wouldn't let me take a truck because it had a crack. Penske truck was much nicer.

Katharina Y. on

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The personnel was very friendly

TD E. on

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This location was outstanding. My experience with U-Haul as a company was dismal. I made a reservation for a trailer at a certain location, and received confirmation. When I called that location to confirm, they had no record of my reservation. After calling 800 GOUHAUL, and waiting on hold for 45 minutes (!!!!) I was told my trailer was at a different location, and nobody knew why. When I picked up my trailer, we discovered that my wiring (installed by a different U-Haul location) had not been done correctly. In the end, we made it work, but sadly, it was a very frustrating experience.

Pedro E M. on

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Stephanie M. on

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Not call 300 times for an estimated drop off time, expecting equipment prior to the contract times. This location is crappy and dirty and harassed me during my moving process. Absolutely ridiculous. I am completely unhappy with their conduct.

Dave H. on

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Alexander B. on

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Clarine N. on

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Kevin D. on

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Mike A. on

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Great customer service, friendly staff. Highly recommended and well definitely use there service again when needed.

charlie V. on

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