Customer Reviews for Montgomery Station Storage
(U-Haul Neighborhood Dealer)

116 reviews

9370 Remington Rd   Loveland, OH 45140

(513) 808-9460

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/10/2022 - 9/30/2022: Closed

Services at this Location:

Contact Us

(513) 808-9460

9370 Remington Rd
Loveland, OH 45140

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/10/2022 - 9/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
1.0

I have thought long and hard about my encounter the day I picked up the Uhaul. I was in desperate need to move some items and had such a hard time finding the large truck or I would have walked out. The man working behind the counter/owner of the shop, was racist, homophobic and said some things I still can't get out of my head. I do not usually hold things against people for different beliefs and try to ignore them when possible. But his words were beyond hard to ignore.

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

shawn O. 
Rating:
5.0

Really Awesome experience

Troy M. 
Rating:
5.0

Very nice and professional.

Cathy K. 
Rating:
3.0

The guy who helped us was great. The only negative is that it's a rather small site, so selection seemed pretty limited compared to other larger stores I've been to. But this was very convenient for me, so it worked well for me.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Clay W. 
Rating:
5.0

Mike is fantastic to work with. Highly recommend!

BETH F. 
Rating:
4.0

Customer did not leave a comment.

Arunab M. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Nothing

Ronald C. 
Rating:
5.0

The fellow that helped me was terrific, excellent. I will definitely go there the next time I need a trailer. Thanks, Ted

Ted R. 
Rating:
5.0

Customer did not leave a comment.

nick C. 
Rating:
4.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Excellent customer service and the vehicle was well maintained. Quick and painless renting process. Definitely recommend.

max D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Excellent

AHMAD K. 
Rating:
5.0

They were fantastic ! I am going to use this location in the future. So nice and helpful….. this experience from 1-10 was a 12 !!!

tracy S. 
Rating:
5.0

Over the past two months I've rented U-Haul trucks 5 or 6 times. This was the first time that the person processing the pick up gave me important information about reviewing the truck before leaving and about road side assistance. He was very friendly, polite, and professional. Thanks!

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
3.0

When using the return address link from Uhaul text message it takes you to the incorrect location about 1/2 mile away. Remington Rd vs Old Remington Rd. I will never use U-haul again. The entire experience was unsatisfactory and cost far more than expected based on quote.

Richard B. 
Rating:
1.0

Hard to find, especially at night. No security and not many options to park the trucks without almost blocking the drive way of the home next door.

Teralaysha G. 
Rating:
5.0

Great experience

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Great customer service

christine G. 
Rating:
4.0

very helpful and accommodating

Mark H. 
Rating:
1.0

Have a defined area to park the truck after hours.

RONALD LEE P. 
Rating:
5.0

The owner Michael I believe went out of his way to accommodate pickup of trailer on Jan 1 2022, and hitched up the trailer.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Keep up the good work!

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Adolfo D. 
Rating:
3.0

It was difficult to find, my GPS sent me to the wrong side of the road. There's isn't a clear place to go to drop off the equipment.

THOMAS I. 
Rating:
1.0

I am very disappointed with this location and drop off. The sign on the door said that business hours were from 9 to 5 but no one was there when I dropped off the van at 11:30. I did miss the email about drop off details and now I'm stuck with an after hours fee. I tried calling the drop off site and left a message but no one called me back. I call Customer Service but Uhaul still wants to charge the fee even though I dropped off the van 2 days early. This is a small fee but I am very disappointed with the technicality. Uhaul used to be my go-to but now I am a very disappointed customer.

Dustin B. 
Rating:
5.0

U-Haul failed to deliver a car carrier to the rental site per my reservation and I was forced to use a dolly instead. Very disappointed. Mike at the site was excellent to work with and provided excellent customer service in spite of the failure of U-Haul.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Logan F. 
Rating:
5.0

Mike was outstanding and made the entire process smooth.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Don't change the amount billed unless you talk to the customer. Also, the link in the bill which was emailed doesn't work.

James R. 
Rating:
1.0

Nobody was there so can not say anything

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

I received the best service ever from this location! This Uhaul franchise operator is very easy to deal with and genuinely concerned about your making your move a success. Thx, Nick

NICHOLAS B. 
Rating:
5.0

The person who worked with me was knowledgeable and very helpful.

Phillip C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

absolutely nothing! Staff was very kind, informative and helpful. I would recommend this location to everyone.

sheila M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Nothing, everything was perfect.

Lisa P. 
Rating:
3.0

My only complaint is that I should not have been charged mileage for the round trip difference in miles between the location where I reserved a truck and the location I was subsequently rerouted to.

DAVID P. 
Rating:
5.0

Wasn't sure where to leave trailer. Looked through app and signs on door and couldn't find best place to leave.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

The owner was very helpful to us old farts.

Storm H. 
Rating:
4.0

Customer did not leave a comment.

Claudia G. 
Rating:
3.0

We were missing an attachment to our truck that we had to buy. It would be nice if that locstion sold those attachments if they commonly rent out trailers

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

eduardo E. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

N/A

Nathan L. 
Rating:
3.0

Your computer program kept giving an error. I have a Subaru Outback 2016, and have used to 5 by 8 in clothes trailer, several times with this car. However, Thislast time, your computer program, continue to say that but pasty is wrong for the equipment. You're personal had no clue what that message meant. Thankfully, miss did not prevent me from giving the trailer.

Dan R. 
Rating:
4.0

Attendant was very friendly and helpful. Was open when he said he would be. Cleaned out truck and checked fluids before hand. Truck worked perfectly.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
1.0

Terrible experience. There was no one there when I tried to pickup the UHaul and no one called me the day before to tell me of any issues.

Kris W. 
Rating:
3.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

The customer service at this location is excellent.

richard M. 
Rating:
5.0

bottom light on the trailer drained our battery. Had to get a new one.

Betty D. 
Rating:
5.0

Outstanding. Great owner so conscientious.

Michael D. 
Rating:
5.0

Great service!

Aqeeb S. 
Rating:
5.0

Nothing!

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

stephanie W. 
Rating:
5.0

The billing structure confusing me, maybe because it defaults to a 6 hour rental for $29.95. Yes, I had the truck for 12 hours, but was charged an additional $59.90, not $29.95 x 2, and for what again? Oh well, I needed a truck and U Haul is one of only a few providers so i am stuck

john M. 
Rating:
5.0

Customer did not leave a comment.

tony K. 
Rating:
5.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

Customer did not leave a comment.

walter R. 
Rating:
5.0

Greatest

mike W. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Great customer service.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

george P. 
Rating:
5.0

Customer did not leave a comment.

Allison D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Mike does an excellent job!!

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Han P. 
Rating:
5.0

No improvements needed! Staff was extremely helpful especially with the 24/7 ride share! Truck was extremely well kept and clean and everything worked flawlessly. Moving went extremely easy! If you need some good folks to help you out. These are those people. Will be back whenever I need equipment!!

Joseph P. 
Rating:
3.0

Nothing all is well every time I've rented with Uhaul! Keep up the great job!

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Great experience throughout the service

Musatya B. 
Rating:
5.0

Gentleman that helped us was friendly and made the process go smooth as silk. Thanks!

Ann J. 
Rating:
5.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

The man was extremely nice and would go out of his way to help if needed.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

agent was very help full and they help me to swap the tuck very quick.

ramesh G. 
Rating:
5.0

The customer service was incredible! It's rare to find these days, but Mike went out of his way to be of help.

THOMAS O.  |  Overall Experience 
No reviews have been submitted for this location.

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