I am very disappointed with this location and drop off. The sign on the door said that business hours were from 9 to 5 but no one was there when I dropped off the van at 11:30. I did miss the email about drop off details and now I'm stuck with an after hours fee. I tried calling the drop off site and left a message but no one called me back. I call Customer Service but Uhaul still wants to charge the fee even though I dropped off the van 2 days early. This is a small fee but I am very disappointed with the technicality. Uhaul used to be my go-to but now I am a very disappointed customer.Dustin B.
Customer Reviews for Montgomery Station Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul failed to deliver a car carrier to the rental site per my reservation and I was forced to use a dolly instead. Very disappointed. Mike at the site was excellent to work with and provided excellent customer service in spite of the failure of U-Haul.Mark K.
Customer did not leave a comment.Logan F.
Mike was outstanding and made the entire process smooth.Mark K.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Robert R.
Don't change the amount billed unless you talk to the customer. Also, the link in the bill which was emailed doesn't work.James R.
Nobody was there so can not say anythingJanet W.
Customer did not leave a comment.Jonathan E.
I received the best service ever from this location! This Uhaul franchise operator is very easy to deal with and genuinely concerned about your making your move a success. Thx, NickNICHOLAS B.
The person who worked with me was knowledgeable and very helpful.Phillip C.
Customer did not leave a comment.MICHAEL G.
absolutely nothing! Staff was very kind, informative and helpful. I would recommend this location to everyone.sheila M.
Customer did not leave a comment.John D.
Nothing, everything was perfect.Lisa P.
My only complaint is that I should not have been charged mileage for the round trip difference in miles between the location where I reserved a truck and the location I was subsequently rerouted to.DAVID P.
Wasn't sure where to leave trailer. Looked through app and signs on door and couldn't find best place to leave.Mitchell S.
Customer did not leave a comment.PHILLIP L.
Customer did not leave a comment.Mitchell M.
The owner was very helpful to us old farts.Storm H.
Customer did not leave a comment.Claudia G.
We were missing an attachment to our truck that we had to buy. It would be nice if that locstion sold those attachments if they commonly rent out trailersValerie C.
Customer did not leave a comment.eduardo E.
Customer did not leave a comment.Patricia M.
Your computer program kept giving an error. I have a Subaru Outback 2016, and have used to 5 by 8 in clothes trailer, several times with this car. However, Thislast time, your computer program, continue to say that but pasty is wrong for the equipment. You're personal had no clue what that message meant. Thankfully, miss did not prevent me from giving the trailer.Dan R.
Attendant was very friendly and helpful. Was open when he said he would be. Cleaned out truck and checked fluids before hand. Truck worked perfectly.Ray K.
Customer did not leave a comment.Jared B.
Terrible experience. There was no one there when I tried to pickup the UHaul and no one called me the day before to tell me of any issues.Kris W.
Customer did not leave a comment.Stuart B.
The customer service at this location is excellent.richard M.
bottom light on the trailer drained our battery. Had to get a new one.Betty D.
Outstanding. Great owner so conscientious.Michael D.
Great service!Aqeeb S.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Don S.
Customer did not leave a comment.stephanie W.
The billing structure confusing me, maybe because it defaults to a 6 hour rental for $29.95. Yes, I had the truck for 12 hours, but was charged an additional $59.90, not $29.95 x 2, and for what again? Oh well, I needed a truck and U Haul is one of only a few providers so i am stuckjohn M.
Customer did not leave a comment.tony K.
Customer did not leave a comment.Bridget G.
Customer did not leave a comment.walter R.
Customer did not leave a comment.Shannon R.
Great customer service.Eric B.
Customer did not leave a comment.george P.
Customer did not leave a comment.Allison D.
Customer did not leave a comment.WILLIAM C.
Mike does an excellent job!!JIM S.
Customer did not leave a comment.Han P.
No improvements needed! Staff was extremely helpful especially with the 24/7 ride share! Truck was extremely well kept and clean and everything worked flawlessly. Moving went extremely easy! If you need some good folks to help you out. These are those people. Will be back whenever I need equipment!!Joseph P.
Nothing all is well every time I've rented with Uhaul! Keep up the great job!Thomas O.
Customer did not leave a comment.Spencer B.
Customer did not leave a comment.Frederick B.
Customer did not leave a comment.Joshua R.
Great experience throughout the serviceMusatya B.
Gentleman that helped us was friendly and made the process go smooth as silk. Thanks!Ann J.
Customer did not leave a comment.Allison M.
The man was extremely nice and would go out of his way to help if needed.Jared S.
Customer did not leave a comment.Jessica J.
agent was very help full and they help me to swap the tuck very quick.ramesh G.
Excellent and friendly customer service.Jim S.
Customer did not leave a comment.Phillip L.
Customer did not leave a comment.SHIXUAN Z.
Customer did not leave a comment.joe S.
Mike was awesome! Wish there were more people like him. Very friendly and made sure the rental experience was very pleasant.Kent M.
Mike was great, saved me a lot of time by letting me borrow his tow ball, when mine was left at home.joseph H.
Customer did not leave a comment.AMY F.
Customer did not leave a comment.Monte S.
Everything was superb service!KEENA R.
Mike was fantastic!David H.
Great customer service. Best U-haul experience I've had.John G.
Mike was great!Amy L. W.
The gentleman at the location was extremely friendly and accommodating. The experience was smooth and pleasant.Jonathan S.
Everything was ready and waiting when I got there. The manager explained everything , and was real nicedennis R.
Customer did not leave a comment.Robert S.