Customer Reviews for Morales Inc
(U-Haul Neighborhood Dealer)

8 reviews

16155 Airline Hwy   Baton Rouge, LA 70817

(225) 755-4006

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(225) 755-4006

16155 Airline Hwy
Baton Rouge, LA 70817

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

I think that Morales U-Haul is the best location I've ever used. Friendly service, good equipment… who could ask for more?

Brandon J. 
Rating:
4.0

April was so patient and helpful during this hectic time.

Kirt C. 
Rating:
3.0

Hurricane Ida and resulting power outage probably caused most of the problems for this location. I had to call drop off location to get info on trailer to be picked up, and complete payment process. An employee, who was not the normal handler of the U-haul rental process, was extremely helpful.

JIMMIE G. 
Rating:
3.0

This experience was terrible. It wasn't the location but uhaul's customer service. We were promised one thing and given another. I had to accommodate the lack of logistics and paid for additional gas and mileage. The app experience was atrocious. I will never rent from Uhaul again. The location was the only decent thing about the experience. They were nice and attentive and had to clean up customer services mess ups. False promises and burden shifting to customers is not how you should do business. I called to address this and after multiple waits of over 30 minutes on hold to be transferred to another wait on hold is nonsensical. But to finally be told I would be called back and receive no call back shows that this is by design and not some outlying, one off customer experience. You literally engage customers in a war of attrition when they detrimentally rely on your promises. Shame.

Miguel R. 
Rating:
4.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
No reviews have been submitted for this location.

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