Customer Reviews for Morris Truck Rental
(U-Haul Neighborhood Dealer)

145 reviews

201 Railroad St   Morris, IL 60450

(815) 942-6843

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 942-6843

201 Railroad St
Morris, IL 60450

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
3.0

Not to tell people they can drop off truck any place they like to.

Javier R. 
Rating:
5.0

Just want to say this Uhaul location is the best in my area. Parry is very nice to work with and he goes out of his way to take care you. He is extremely helpful and he has been doing this for many years and it shows. I can highly recommend this location! He also does some very nice leather work.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Update computer equipment. My drop off location got changed on the dispatch end.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Perry was great to work with! Will definitely rent again for college move-in and move-out!!!

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
3.0

I don't feel like the Uhaul condition is the fault of the pick up location. The location has what Uhaul gives them. This truck had paint all over the floor board. The passenger seat had a large cut in the seat. The tires where near end of life and this was being driven one-way from Illinois to Florida. The front bumper was torn away from the body at the right front. The vehicle was very poorly maintained.

Staci M. 
Rating:
5.0

Add a tongue jack.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

I would have to say the only thing I think would be helpful is if the trailers had a jack on it not everyone is strong enough to lift up a trailer to hook them up

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
1.0

Owner was unorganized. Couldn't find my proof of online pay. Location was filthy and unprofessional.

Casey B. 
Rating:
5.0

A few issues with technology.

Jacob K. 
Rating:
5.0

Quick and easy. Small quaint and friendly. Returning the truck was quick and easy on the U Haul site after hours, just add the info and inspection pictures yourself!

Chris L. 
Rating:
3.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Convenient and great customer service.

PAUL S. 
Rating:
3.0

Had to drive an hour to pickup truck. Air conditioning didn't work. Otherwise ok.

james K. 
Rating:
4.0

The GPS doesn't take you there, the man has to keep calling to direct me there

Samson A. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Great service!!

Edward M. 
Rating:
5.0

Nothing!

Tim P. 
Rating:
3.0

Having trouble with knew systems. Truck was not clean and ready to go like past rentals.

John S. 
Rating:
2.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Good CS

ramon C. 
Rating:
1.0

Charged me for wrong drop off location. When my contract said their location for drop off.

Luke O. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
5.0

Nothing, the location was professional and courtesy and equipment was in clean, good working order

Joe H. 
Rating:
5.0

Great customer service

samual P. 
Rating:
5.0

allow this account to have more vehicles to rent. He has trouble getting ones to rent.I would be interested in hearing that U-Hall has resolved this problem. More vehicles= more rentals.

HENRY H. 
Rating:
1.0

Charged me for 12 blankets. Only gave me 10. I had to pay for the two “missing” blankets. I should have checked because I wanted it 3 days but contract had two.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Janine B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

wenzel R. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

At least clean the mirrors and front window. The front cab had dirt all over. No one explained that the rental had to be back by a certain time to not get charged an extra day.

Demetra T. 
Rating:
5.0

Customer did not leave a comment.

jon A. 
Rating:
1.0

No sings had no vehicles or trailers

Joe M. 
Rating:
4.0

Parry was very nice to deal with

Jason T. 
Rating:
3.0

Customer did not leave a comment.

Kate R. 
Rating:
5.0

These people said U-haul contacted me about not having the truck . They did not, so we had to take time out of our day to get another one. This Ace should have gotten another truck at there location, and we wouldn't have had to drive more miles out of our way. But in all we got the truck and got it loaded.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
4.0

Customer did not leave a comment.

j ames W. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I made my reservation through this agent near where I live. When he saw that I had picked up the trailer in Texas, he called to ask if everything was okay and to be sure I knew where he was located to drop the trailer off.

ned J. 
Rating:
2.0

Confirm the equipment is available at the location it says it is on the website. Had to drive 50 miles to get trailer after I had confirmation trailor was available across the street from my location. Most likely will never use u haul again, I have spent hundreds of dollars and this is not the first time this has happened.

Michael T. 
Rating:
2.0

The man working there did the best he could but the system was down so I had to pay cash which was a big inconvenience and I had to stop five times and put air in the right tire of the tow dolly and that was an incredible Inconvenience driving a 26 foot moving truck with the tow dolly with the jeep on it and trying to get to an air pump! Totally ridiculous, never again!

James J. 
Rating:
2.0

This was just a little shack of a building.

RIchard F. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Meredith H. 
Rating:
3.0

Right side trailer brake and turn signal lights did not work. Safety chain was way too long. Operator did not come out to help hook up trailer, check towing set up, or if lights were working. Being familiar with towing and using the trailer localy I was ok with only one brake light and no right turn signal but don't think it is a very good way to rent equipment - just assuming everyone knows what they are doing hooking trailers up and renting equipment with out proper functioning trailer lights. If I wouldn't have been pressed for time, I would have rented a trailer somewhere else.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

alex V. 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
5.0

Customer did not leave a comment.

jacque W. 
Rating:
5.0

Customer did not leave a comment.

GEARLD M. 
Rating:
5.0

Customer did not leave a comment.

deborah R. 
Rating:
5.0

Customer did not leave a comment.

budd L. 
Rating:
5.0

Customer did not leave a comment.

Leslie E. 
Rating:
5.0

great in and out an got the job done an back in.

ED S. 
Rating:
4.0

There were cigarette butts left in the cab of the truck. Also, on our drive we went through a rainstorm and the cab of the truck was leaking water.

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Nothing I can think of.was very satisfied. .....thanks

RICH G. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Customer did not leave a comment.

AZUCENA S. 
Rating:
5.0

rented before . their always their for me... never had a problem.

TOM H. 
Rating:
5.0

Customer did not leave a comment.

raymond E. 
Rating:
3.0

Customer did not leave a comment.

TOM H. 
Rating:
5.0

comuter was giving him problems

kathy G. 
Rating:
4.0

more equipt

BRANDON L. 
Rating:
3.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
4.0

Customer did not leave a comment.

jt N. 
Rating:
5.0

great

JOSH H. 
Rating:
5.0

goog place

TIM S. 
Rating:
4.0

Perry was an wonderful person. Answered all my questions.

mike M. 
Rating:
3.0

Give me the truck I ordered.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

CHAD K. 
Rating:
4.0

Customer did not leave a comment.

ERIC T. 
Rating:
3.0

We received a much bigger trailer than we requested and one third of the floor of the trailer was full of an oily substance (motor oil maybe?). We used detergent and a hose to try and clean it up so that we wouldn't get it on our stuff. It was hard to see it so that's probably why the pick up location missed it. But it was VERY slippery and you couldn't miss it if you walked in the trailer.

PAT K. 
Rating:
3.0

Customer did not leave a comment.

CURTIS C. 
Rating:
4.0

Customer did not leave a comment.

LOGAN K. 
Rating:
3.0

Customer did not leave a comment.

NANCY F. 
Rating:
4.0

nice people very helpful.

MIKE T. 
Rating:
3.0

Customer did not leave a comment.

LAURA R. 
No reviews have been submitted for this location.

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