Customer Reviews for Motor World West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Motor World West

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Raymond B.
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The problem is not the location but your company.. I have used you four times in the last 6months and you are batting 1000. You have screwed up every order, which I make at least 2 weeks in advance. In this case I order a 15 ft truck with ramp and you gave me a 10 ft with not ramp so I had to go purchase a ramp for $100.00 - the only reason you get the business is your price is half of what your competition is .so I put up with your B/S and have back up plans which are based on you screwing your customer.

JONATHAN S.
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Customer did not leave a comment.

ron B.
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Nakesha F.
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jim M.
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Everything went smooth. Christian was helpful and very friendly. I needed an extra day for the trailer and he responded right away and helped me out. Much appreciated.

Shannon I.
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Nothing. Christian was super helpful.

Carl P.
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it was quick simple and easy, a lot quicker than other locations and the truck was exceptionally clean

Ryan R.
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Customer did not leave a comment.

David F.
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Catherine C.
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Heather L.
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Maggie B.
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Richard B.
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Athena H.
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Terry P.
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Gloria M.
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Freindly and helpful folks! Just great. A customer came in looking for this piece of equipment. I was not due in until 12. However, he called on behalf of the new customer to see if i would be in by noon, or sooner. Living close by, i took it right down. He did right by the new customer!

JARVIS C.
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Nothing

Mark S.
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Customer did not leave a comment.

JIm B.
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Truck was filthy could used cleaning, windows and windshield was dirty. Not professional customer service.

MARGARET B.
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MARGARET B.
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BRUCE S.
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Gerald D.
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Carol B.
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Noelle J.
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Please see full comments above !!

Sherry A.
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Trucks should come with a full tank of gas. Also it was not clean inside.

adrian B.
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Make sure if you are automatically being billed the insurance. I had to keep my uhaul an additional day but I was also charged an insurance charge which I would have declined.

Ryan V.
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Brad H.
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Dan B.
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Tried to call uhaul several times to no avail. Frustrated. When I did sign up and order you had me picking up at a private residence. And another place. Then to the final pick up. Confusion and stressful

Brian R.
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Stood in the doorway for minutes before I was even acknowledged. Guy stayed in the phone the entire time and ignored me. A lady finally asked what I needed so I explained I was returning a truck and trailer. She told me to put the keys in an orange box outside. Nobody walked the equipment with me or checked me out. Interesting. Tried to use the website to checkout but it wouldn't let me take pictures of the equipment. Called the 800 number and made sure someone knew I returned the equipment.

Stephanie E.
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They were trash

Michael F.
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Never got my furniture cart but didn't stop them from charging me three days of use. They were busy and I felt rushed after waiting for them to finish a call then having them rush to help a customer who wanted to buy a vehicle instead of taking time with me. I signed no papers, didn't review the order properly or they would have given me the cart they still charged me for. Overall negative experience and WILL NOT use that location again. Also, UHAUL ... when we do remote drop off any you say a member will contact you with 2 days to resolve the issue; and then a week later just charge me, you aren't helping the cause!

PATRICK A.
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Customer did not leave a comment.

Christine B.
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Easy rental.

Gabor L.
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Barry H.
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Scott K.
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Michael H.
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Gentleman working in the office was great, friendly and courteous!

jim B.
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Scott was real nice

Alejandro C.
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Don B.
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Hire some top notch management immediately.

STEPHEN T.
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Dealer was late. We had an appointment and they're business was locked up and no one to find. Then they tried to charge me more than what I signed up for. At the end because we were already frustrated and grabbed the wrong trailer hitch we decided not to rent the trailer because we were already behind schedule for our trip.

Gregory F.
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Customer did not leave a comment.

DALLAS M.
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Customer did not leave a comment.

WENDY W.
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The pick up location was an hour away from my house, it was reserved for 20 min away so I had to pick up a day early as to not delay my moving day. This was a surprise 24 hours prior ,at the last minute which I think would upset most people. Luckily I'm flexible.

Doug G.
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These guys were quick and helpful A 'top notch U-haul dealer

William M.
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Nice guy but a small shop and it took a long time to get serviced.

Lisa M.
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Excellent customer service

Rex R.
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Christian took the time to drive me 15 minutes up the road on his way home from work. Awesome place, super helpful.

James L.
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Customer did not leave a comment.

Gene P.
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Sitha R.
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I had to call several times to express my frustration of the condition of the rental. It was not adequately fueled and very dirty condition. This is the first time after renting uhaul for the 40 years. I was greatly disappointed. Sitha Rith

terrence H.
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Customer did not leave a comment.

wolfgang S.
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No reviews have been submitted for this location.

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