Please make sure the gas was checked in correctly.
ANGIE A
Customer Reviews for Motts Powersports Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we went to turn in the U-Haul, the person that we spoke to tried to get us to turn it to a location across town that would have been extremely inconvenient. He told us that there wasn’t room at the normal location that we return at which is about 2 miles from us. The owners were at our normal location and said sure that we could drop it there. We were very disappointed to have been tried to be forced to take it to another location that was so far away.
SCOTT PCustomer service awesome!!
Georgia wNice people
FOREST WWe got just what we needed for a motorcycle transport! Thank you, Mott’s!
Lori SEntire process smooth and professional
Donald VWe had a great experience renting a U-Haul trailer. They we very helpful and friendly. Highly recommend Mott’s!
Tracy MVery professional and courteous
Dale WThis location was the smoothest pick-up & drop-off of a Uhaul that I've ever experienced. The owners/employees were extremely helpful & super polite.
Nathan WExtremely friendly and helpful! Will definitely be back and would definitely recommend to anyone in need of their services!
CHRISTOPHER SI won't be using uhaul again I was Over Charged $ 46 dollars my credit card was charged 3 different times and the fees are ridiculous
Sean GVery good interaction with the nice lady who checked me out.
andrew kThe gentlemen that checked me out at 8:00 am on Saturday morning couldn’t have been more pleasant, helpful, and kind. Excellent franchisee. Couldn’t be happier.
Philip SJaney was a brilliant help when dropping off the truck.
TIANCA CJanie was great! Very friendly staff!
Torend EDrop off went great the only problem was the fuel. When we picked it up the gentleman told us half a tank. We put gas in it the night before and I thought had actually left a little over a half a tank. We were charged $11 for fuel. Other than that all good.
Amanda GGreat client service
Miles ANothing
kelly hThis place was easy to deal with. The owner did a fantastic job with the coordination with our schedule.
Lynn RBEST uHaul I HAVE EVER USED
GREGORY HNothing
Cynthia MyYung man who received the trailer was courteous and professional. Would use them again for future rentals!
Richard TTook the trailer off my tow hitch and sent me on my way. No complaints.
BRUCE CTook the trailer in quickly, unhooked it and said everything would be taken care of. I was only at the location for a total of five minutes.
Bradford GThe site was great! The hours didn't fit my schedule, so I had to pick the truck up before they opened, and the app-based check-in procedure was a DISASTER!!! It took me a full half-hour to go through the process in the parking lot of the rental location before I could drive away in my truck. UHaul needs to improve their app before I'll rent from them again.
Jack TIt isn’t about the location it is about uhaul company. I think that if you are picking up and dropping off at the same location and only using for one day that you shouldn’t be charged a price by mile since you have to fill the vehicles back to the amount of gas that it was at when you had it.
Michele BThe only thing they could have done would be if they actually moved my furniture for me.
JONATHAN PEverything was fine I had no problems.
Yolanda BGreat customer service. The guy at the computer was very nice and caring.
RACHELLE CThis location is great! Something went wrong with the reservation but they instantly fixed it so I could move that day. Truck was great!
DAVID LEverything was good!
Robert HSmall area but good service
Gerald OMark was awesome! He made the process painless and we laughed the entire time!
Rolishia AExelente service and friendly people
Fernando JTabitha was really pleasant to work with.
Catherine HVery friendly and accommodating. Highly recommend. Would go there if needed again
jim nThe guy who helped us was very very very nice and very helpful
Morgan DY'all are trying to charge me extra but the lady at Mott's said there was NO additional charges.
Wendy MExcellent service and will use again
Harrison LCan not think of anything else that could be done to make it a better experience. Service was beyond continuous and tec helpfull. I will continue to use this service location.
MARLA FPaid for 2 day had for 1 day and they made me pay for 2 days not happy at all
JAMES CMake sure equipment rental requested is available when making rental reservation online. Needed dolly and was not available on site not any other location. Should be a way to show availability on website during rental request.
Tina PHave moving dollies and hand trucks available to be more ergonomic w/moving stuff.
NIROSHAN FWe have not rented in a very long time and needed a lot of guidance. We were waited on by Mark and he was very patient, polite and helpful. I hope that UHaul appreciates what an asset he is. We will go to him again if we need a rental
Chloe GI had to go to this location because the truck I reserved was not available at the original location I chose near my home. Uhaul found this location which was the closest but was still an additional 11 miles from the original pick up point.
ALIDA FI was dissappointed the opening hours were so late. Made it difficult to get my items moved in a timely manner.
Janett HEverything and everyone was very satisfactory.
HULLEN WSuper helpful and super accommodating.
Nora SGreat customer service I recommend this place👍
DAQUILLA RNo improvement needed. Always very friendly. Will drive by other uhaul places to rent from this business. They do an excellent job at renting uhauls.
Tina MEverything was great
ERNEST MEverything was Perfect! Will definitely rent from this location again.
Valerie H