Customer Reviews for Mountain Island Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain Island Storage

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Melissa W. on

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Becky at the check in desk was very friendly, helpful and knowledgable about the u-haul trucks, the check in and check out process and the area. She was great! My 15 foot truck could use some TLC - it was like a wild ride with Mr. Toad - but it got us to and from in a 40 mile RT so we're all good. I will definately recommend this location and the staff!

Elizebeth L. on

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Very friendly and helpful staff.

Demetrius R. on

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Front desk associate was very helpful and kind.

Rose B. on

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Suzzanna was very knowledgeable & helpful!

Joshua P. on

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I have a 2007 ford explorer with a tow package and a distribution rating of 7300 pounds and a 5500 pound otherwise. Unfortunately everytime I rent a trailer with Uhaul I have to use my 2007 Mitsubishi Endeavor that I added a hitch too to be approved. It is fwd and has a much lower tow rating. It is ridiculous and no one can give me an answer as to why. So I have to use a vehicle that is under rated for what I need but for some reason Uhaul approves over the actual vehicle I have that has a tow package and is intended for the purposes I am attempting. What's up with that Ubaul?

Ralph B. on

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Relatively new location, clean and easy access. Friendly staff.

Ylonda S. on

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Cancellation process should be easier. The woman I spoke with said that it would be easier for ME to go line and cancel because it’s harder for her to do it. Poor customer service.

Donna H. on

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Customer did not leave a comment.

Mark G. on

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Very easy Rental

Daniel G. on

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The owner was fantastic. Very friendly and personal.

nicole T. on

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Ebony C. on

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The staff at this location were friendly and professional

William C. on

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Aniece H. on

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Nothing!! I had a great experience and I will be using this location in the future. Great customer service from both ladies I interacted with!!

MICHAEL C. on

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Troy B. on

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The lady that helped me was a 15 out of 10 the best she needs a raise will use her again if ever in the need for a uhaul

Cynthia C. on

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Suzzanna at Mountain Island Storage was wonderful - She contacted me the day before pickup and said that they did not have the size truck that I wanted but would keep looking and update me - she did find the desired size and had it ready at the scheduled time. This kind of customer service is almost non-existent these days!

Deborah P. on

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Everything was perfect!

Danny H. on

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Customer did not leave a comment.

Ronald B. on

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This site was clean and the worker incredibly friendly. She came out with a broom and helped me fold blankets to make sure I didn’t get hit with any extra charges. Lot is very big so it was easy to maneuver and park a large truck.

Lutishis E. on

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Wonderful experience, kind, courtesy and very friendly.Would recommend U haul to anyone for this Location. Becky was very Informative and had a great positive energy and smile

Stan R. on

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Suzanna was amazing!!! She went above and beyond assisting and taking care of us!!! When we returned truck in Concord it was horrible and were on hold 1 hour or longer trying to get assistance-had to reach out to Suzanna again for help and she continued to help us!!!! Wish you had more Suzanna’s!!!

Linda L. on

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Clean the windshield

Jack T. on

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Customer did not leave a comment.

Carl H. on

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The owner is committed to the customer. I highly recommend her. Better go here than reserving online. If you reserve online, the location you select for pu may be changed at the last minute and not convenient for you.

Jeffrey E. on

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Great customer service.

Oliver R. on

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Unfortunately I forget her name but the lady who is a Liverpool fan had the best customer service ever. I accidentally made a 11pm appointment instead of 11am and she help me get another truck within minutes. She’s the best

SCOTT M. on

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Customer did not leave a comment.

David V. on

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I used the mobile app for check out and return and it worked very well. Great that you can return after hours and use the app. Nice new center - very nice personnel.

Judy R. on

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Nothing it was great.

Cedina M. on

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Customer did not leave a comment.

Linda W. on

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I had a great experience. I would recommend this location to anyone, the staff are very nice and will do what it takes to have you come back again and again. And I did and will continue until my move is complete.

john K. on

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Get their ducks in a row when she called me the day after I rented it I should have been informed of the additional fees

Linda W. on

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I can't think of anything, at this time that would improve my visit. My experience was that great.........

Stephen B. on

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Mark R. on

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john K. on

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Joe P. on

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Harry B. on

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Derek A. on

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The agent who assisted us was amazing and very helpful! Everything went well and the return was easy! Definitely will be going back if the need comes.

danny K. on

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Great store and great service at this new location.

juanita B. on

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Suzanna is awesome to work with!!

jessica W. on

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Customer did not leave a comment.

jadarrin R. on

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Explain the milage charges better please.

Jared C. on

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Accured too many charges and had to dispute all of them. which did not help my moving process. No one knew what they were doing and I was constantly on the phone with Uhaul claims department and customer service days after I drop off the truck. You

BOGUSLAW H. on

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PROFESSIONAL and very friendly Highly recommend.

DARREN T. on

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There is absolutely nothing you need to change at this location. Because of Suzanne the manager at this location I will always be a customer of Uhaul. She made a very stressful move less stressing. Being a heart patient I can’t deal with a lot of stress. After speaking with Suzanne about an issue I was having she immediately assisted me in resolving this without me asking. She is very customer friendly and I will go to this location and refer it to anyone.

Dan P. on

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Mountain Island Storage is a great place both for Uhaul rentals as well as storage facility!

Kimberly P. on

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The manager was Awesome!!!! She went way over and beyond her duties to help us!!! Uhaul you have a permeant customer

Brandon B. on

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I had an issue with ordering a one way 15ft truck online. Once I arrived to the location I was informed the only trucks they had available were for return to the location you rented from. Of course this is not what I wanted. This could have been a terrible experience, but the lady helping me was absolutely phenomenal in helping me navigate options. She called 3 different locations for one way rentals and even helped me reserve another truck at a different location. I eventually cancelled that reservation and decided to rent directly from her location because she was really intent on helping me. She turned the very disappointing news into a wonderful experience. Thank you for all your help! PS: She has the best stories!

Tracy B. on

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Suzanna is excellent! She followed up with everything, was very professional!

Bruce D. on

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Ashtray was full of cigarette butts. Not appreciated as a non-smoker. Back of truck was not swept or cleaned out. Wiper blades full of crud.

JASON R. on

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Customer did not leave a comment.

Khristianna S. on

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Suzanna the owner is absolutely amazing! She provides superb service and care to her customers.

Tracy B. on

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A representative called me upon reservation to confirm and also again to see if I needed a truck. Great customer service.

mike S. on

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Customer did not leave a comment.

stan W. on

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Kelly D. on

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James D. on

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Good customer service. Everything went smooth. Clean facility.

Kyrea M. on

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They did not honor the free one month storage.

CIARA H. on

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The lady that help me was very friendly & made sure I was well informed & had everything I needed. The back of the truck was dirty.

Sheila W. on

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Excellent Customer service from the time I walked in. And Suzanne and the staff as AWESOME always there if I had a question . Great job.

James L. on

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Customer did not leave a comment.

carolyn H. on

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Nothing to improve. Susanna has excellent customer service and very knowledgeable. Would rent again from this location if needed.

Dena S. on

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Customer did not leave a comment.

Alan P. on

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Nothing. Suzzanna was absolutely amazing and kind and super friendly. She was so easy to work with and very accommodating to our changing schedule of pick up time. I will certainly be reaching out to her for next rental.

Robert S. on

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Charles H. on

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James S. on

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Nicole B. on

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Jasen C. on

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The store where we picked up was great and clean. But I paid to reserve the U-Haul trailer and it was confirmed. I received a phone call that I had to pick up the car holler over an hour from where I ordered it from and the first trailer lights were not working and the only other trailer the had was in an accident. The accident dindnt affect the drive of the trailer but it wasn’t ideal and it took a long time to get it all straightened out.

Rich G. on

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Cheryl T. on

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Staff was friendly and helpful. Facility is clean, well lit and centrally located.

jim R. on

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Joshua M. on

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The workers are very helpful and polite. The facility is clean and we'll lit at night. I love the gate. I felt safe and didn't feel rush at anytime during my experience. Well recommend facility.

Ashley T. on

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Customer did not leave a comment.