Customer Reviews for Mountain Island Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain Island Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Clovid J. | Overall Experience |
Rating:

Great place to rent storage the manager is very friendly and her assistant is also friendly. They really do a good job keeping an eye on your stuff while it’s in storage very safe and secure place to rent a storage.

James H.
Rating:

Very pleasant experience. I have rented from U-Haul several times before and this, by far, was the best out experience of them all. The young lady who runs this place is very pleasant, professional and proficient. The truck was ready and pulled out to the curb for pick up. Pick up took only 10 minutes. Drop off was just as quick and easy. Highly recommended!

Debbie J. | Overall Experience |
Rating:

Customer did not leave a comment.

kenneth W.
Rating:

Customer did not leave a comment.

MICHAEL H.
Rating:

Customer did not leave a comment.

Derrick T.
Rating:

can't improve on perfection

GREGORY W.
Rating:

Excellent and friendly service!

Dharmesh G.
Rating:

Keep the record accurate when I got truck it shows 7/8 tank of gas and lady said it was full she didn't keep the record acuurate or didn't do right at check in time

Larry L.
Rating:

Customer did not leave a comment.

Robert & Jody W. | Overall Experience |
Rating:

Great staff! Very helpful and accommodating!

HENRY P.
Rating:

Customer did not leave a comment.

HENRY P.
Rating:

Great service

Reginald J.
Rating:

Customer did not leave a comment.

Judy R.
Rating:

Nothing, service is excellent.

DONALD H.
Rating:

Customer did not leave a comment.

martin L.
Rating:

Customer service was awesome and friendly! Best ever experience! When I need to again I will frequent only this location. Thank you for the grand treatment and hospitality. “)

BRANDON R.
Rating:

Customer did not leave a comment.

John K.
Rating:

Customer did not leave a comment.

Felipe L.
Rating:

Customer did not leave a comment.

Richard C.
Rating:

Suzanna who runs the Mountain Island Storage location is outstanding. She is very personable and extremely efficient. She does an excellent job managing the location which provides customers with a good sense of safety and security.

Jennifer T.
Rating:

I was told the day before that my location changed and it added an extra 45min round trip unexpectedly to my move! It was a huge inconvenience and I had to wait to get a ride. When I got there, even though I did online check in and paid in full, because I was an hour and a half later than the time I originally booked (due to having to get a new ride and added time to trip) I was told they almost gave my van away bc I was late. I never saw ANYTHING on the check in ans payment area that it you are not at the location (even if it changed beyond my control last minute) that you could lose your reservation even though it was paid in full ans online check in was completed the night before.

Claire M.
Rating:

Customer service was excellent

Pearline F.
Rating:

Customer did not leave a comment.

Jenna K.
Rating:

Customer did not leave a comment.

Karen B.
Rating:

Customer did not leave a comment.

Rossy C.
Rating:

Staff was very friendly and professional. Will definitely visit again. They make the customer feel appreciated and service was exceptional.

Jonathan M.
Rating:

I had a U-Haul experience just prior to this one that made me leery. However, this was genuinely a 5 star experience. The lady who processed the rental was delightful and very capable. The location was clean and welcoming. The equipment was easy to access and in good condition. Great experience!

Lace F.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Sharon and Suzanna were outstanding and made the process so easy! A+

Megan B.
Rating:

Everything was perfect

Joshua C.
Rating:

Customer did not leave a comment.

ROBERT C.
Rating:

Suzanna was great, she was very friendly, knowledgeable and helpful explaining everything!

Michael H.
Rating:

Easy going people. I had requested the truck for 10 hours but the woman knew it was the same price to keep it for 24 hours so she made the suggestion and I accepted. We ended up needing the truck for longer then 10 hours. She's a saint.

Tylisha D.
Rating:

They're all KIND PEOPLE

DANIEL K.
Rating:

This was my second time to this location. It's the best I've ever been too and will always use this one going forward. Clean, friendly, organized, etc. I went back to this one based on my first experience.

HOMER W.
Rating:

Best Uhaul experience ever and we have rented from Uhaul every time we PCS'd. I would highly recommend this location.

LaBarbara M.
Rating:

Your customer service representative was excellent.

Jessica J.
Rating:

I WAS GROSSLY OVERCHARGED!!!

RANDALL G.
Rating:

Mountain Island Storage is wonderful! They were more helpful than I can tell you. I would use them again and highly recommend them!!!

William H.
Rating:

Suzanna was amazing! Best customer service I've received in years.

Bryan B.
Rating:

Customer did not leave a comment.

Bryan B.
Rating:

Customer did not leave a comment.

ROBERT W.
Rating:

Customer did not leave a comment.

Henry F.
Rating:

No happy at all with nothing...including the manager who called me later because I made the complaint. Excuses everywhere and very rude. A complete waste of money.

James P.
Rating:

This location closed at 2 on Sunday because of some complications I arrived about 3 not knowing they're closed a woman just happened to be there and let me through the gate to drop trailer off which was a blessing from God and really help me out excellent service

Raven M.
Rating:

Only did a self drop off. Didn't work with anyone

Alesha K.
Rating:

Give the lady working there a raise, she was FANTASTIC.

MILES D.
Rating:

Customer did not leave a comment.

BRIAN Y.
Rating:

Great experience at this location. Very warm & friendly.

RICHARD G.
Rating:

Nothing. The lady working this location is awesome!!! 5 Stars!!!

JOHNNY V.
Rating:

Customer did not leave a comment.

Mary R.
Rating:

Customer did not leave a comment.

Thomas Q.
Rating:

Customer did not leave a comment.

Trenton O.
Rating:

Customer did not leave a comment.

Hugh V.
Rating:

The woman who helped me was super helpful and very nice/professional. She made sure I had everything I needed and the location and equipment were very well maintained and clean. I would absolutely go back to this location!

Kierra B.
Rating:

Customer did not leave a comment.

JANIAMARTINA D.
Rating:

Sweet lady at the desk and she helped me get the truck i needed to move thank you!!

Kimberly R.
Rating:

Customer did not leave a comment.

JARVIS M.
Rating:

Suzanne is simply amazing! Her customer service can not be matched!

Michael K.
Rating:

It's Not because of the location or the people that I wouldn't recommend UHaul, it's the customer service that split my order to 2 locations and made me drive all over pick up my order. UHaul was not prepared as we agreed.

SHANNON F.
Rating:

Suzanna asked me to get out and lift the trailer off of the car. She was not able to do it herself. That was the first time that I have ever had to lift the trailer off of my car for an employee.

LESTER R.
Rating:

Customer did not leave a comment.

Glenn K.
Rating:

Have more help

Greg B.
Rating:

Customer did not leave a comment.

Christopher V.
Rating:

Customer did not leave a comment.

Stephanie K.
Rating:

No improvements necessary. Suzanna is an excellent associate that is willing to help in anyway she can. Thank you Suzanna.

Bromontie D.
Rating:

My equipment was not In the truck. I had to move my belongings without the 2 dollies and furniture pads.

TIWANNA K.
Rating:

The return online needs upgrading. I tried for over and over again and was on hold with your customer service for almost 45 minutes trying to return my truck.

maria C.
Rating:

great service

Alisa B.
Rating:

Customer did not leave a comment.

Brittany F.
Rating:

Customer did not leave a comment.

Jamille J.
Rating:

I Love the outstanding customer service that I received from Sharon. I will definitely recommend to friends & Family.

Markia M.
Rating:

I love Mrs. Suzzanna

qonza C.
Rating:

No complaints. She represented the company very well with excellent customer service.

Kayla H.
Rating:

The movers were exceptional, punctual (arrived 15 minutes early) and professional I would recommend to family and Friends!! Furniture was set up perfectly without a scratch!!!! 100% satisfied with their services

Cheryl T.
Rating:

Suzanna and Sharon were both on site and very helpful.

Charles A.
Rating:

Customer did not leave a comment.

Derrick M.
Rating:

Customer did not leave a comment.

Joshua P.
Rating:

Customer did not leave a comment.

Viridiana A.
Rating:

Great Experience! Wonderful Clerk assisted us!

Eduardo R.
Rating:

Suzzanna was a pleasure to meet and rent from! Beyond 5 star service! I wouldn't rent from anyone else!

Brittany V.
Rating:

Customer did not leave a comment.

Ted O.
Rating:

Customer did not leave a comment.

patrick G.
Rating:

Customer did not leave a comment.

Marco S.
Rating:

Customer did not leave a comment.

CARLOS S.
Rating:

Keep Mrs Suzanna working there she is the best

Takisha M.
Rating:

N/A

Merriebeth C.
Rating:

Customer did not leave a comment.

Bernadette F.
Rating:

It depends who's working

Gabrielle T.
Rating:

Susanna was awesome. I think I spelled her name wrong but she has excellent customer service.

Axel U.
Rating:

Excellent customer service

Tony S.
Rating:

Excellent facility and excellent customer service. Suzzanna was very knowledgeable, helpful and focused on putting the customer first.

Calvin G.
Rating:

Customer did not leave a comment.

Kathryn S.
Rating:

Susannah turned out to be an old friend and was so helpful in trying to make sure we had the right trailer for our move. I highly recommend this U-Haul service center.

Stephen B.
Rating:

Customer did not leave a comment.

Tim A.
Rating:

Customer did not leave a comment.

Erin M.
Rating:

Customer did not leave a comment.

Dejhanaya Z.
Rating:

I was overcharged for my rental I went 14 miles and was charged for 50. How is that possible? I am extremely upset with this and will not be using this location again.

Jerry P.
Rating:

Customer did not leave a comment.

Tracy S.
Rating:

Great location for me. Just 10 minutes from the house. Sharon is always on top of top of things and willing to help.

Howard K.
Rating:

Suzanne is the BEST !!!!!

Melissa W.
Rating:

Becky at the check in desk was very friendly, helpful and knowledgable about the u-haul trucks, the check in and check out process and the area. She was great! My 15 foot truck could use some TLC - it was like a wild ride with Mr. Toad - but it got us to and from in a 40 mile RT so we're all good. I will definately recommend this location and the staff!

Elizebeth L.
Rating:

Very friendly and helpful staff.

Ylonda S. | Reservation |
Rating:

Cancellation process should be easier. The woman I spoke with said that it would be easier for ME to go line and cancel because it’s harder for her to do it. Poor customer service.

Tracy B. | Reservation |
Rating:

Suzanna is excellent! She followed up with everything, was very professional!

Tracy B. | Reservation |
Rating:

A representative called me upon reservation to confirm and also again to see if I needed a truck. Great customer service.

Kyrea M. | Reservation |
Rating:

They did not honor the free one month storage.

Sheila W. | Overall Experience |
Rating:

Excellent Customer service from the time I walked in. And Suzanne and the staff as AWESOME always there if I had a question . Great job.

Cheryl T. | Reservation |
Rating:

Staff was friendly and helpful. Facility is clean, well lit and centrally located.

Joshua M. | Reservation |
Rating:

The workers are very helpful and polite. The facility is clean and we'll lit at night. I love the gate. I felt safe and didn't feel rush at anytime during my experience. Well recommend facility.

No reviews have been submitted for this location.

Back
To Top