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James C
Customer Reviews for Mountaineer Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner/operator at the UHaul store was super helpful. There was a mistake on my bill, and he told me about it before I even had a chance to tell him about it. He made the correction very quickly. I don't remember his name but he is a keeper. Would definitely recommend this store and Uhaul to anyone.
Clyde SEasy process
JAMES EWent to the first location. They did not have the equipment we ordered and they sent us to another location. Instead of transferring the order, the first place cancelled it. The second location found the cancelled order, but also did not have the equipment. Sent us to a 3rd location. The gentlemen created a new order for us, but it was mor expensive than the one I had generated online. Over it was not a good experience. Will look into other options when I need a rental truck in a few months.
SCOTT CTruck was filthy inside and out, hard to get in and out of.
Robin BOver priced id there was a cheaper way I would never rent from you again
JESSE CThey were closed on Sunday the day I was to return the truck. They charged me a 25$ cleaning fee even though I swept the truck out cleaner than I received it. It was done over 24 hours after I returned it.
PATRICK JThe owner/manager was very polite and had things ready for me ahead of time. Check-in was easy and did not take up a bunch of my time.
Duane WThe manager was pleasant and very helpful. It was a pleasure doing business with him.
Patria RThe only thing I had a problem with. I tried to reserve it online gave them all my information and both U-Haul places I picked up the truck and did the Storage say I didn’t have a reservation and I was trying to put my information in and I don’t like giving my bank information to reserve this truck and pay for it and they said they didn’t have anything so I had to go through the paperwork again, but I took care of. It Is done and I’m gonna need a bigger truck next Thursday do I need to reserve it now?
Patria RExcellent service as always. The only place I go to for my Uhauls
William BSuper quick and efficient with the drop off.
LUCAS CHaving never personally driven a U-Haul truck, I rented and drove myself nearly halfway across the Country with a 20 footer with the support and encouragement from Will in Johnson City, TN. He could tell I had a lot going on and I was very, very nervous about moving myself. He was communicative every step of the way and really set my mind at ease. He was punctual and thorough and took his time with me throughout the entire process. He was the first of many angels along my relocation journey and I HIGHLY recommend him and the Mountain Motors location to everyone!! Thank you Will!!
MICHELLE HI wouldn't change a thing. We were very pleased from the 1st phone call until we dropped the Uhaul off. Thank you for helping us in our time of need.
Amy BI returned after hours so no one was around/available, which was fine because it was easy to return and drop off from the app.
DANIEL SI had such a great experience at this location. Super fast, incredibly accommodating, solid equipment, and a great price. Highly recommend!
Nathaniel OPersonnel - AWESOME!. Easy return, no hassle at all.
Edward DThe gentleman there was so helpful. He helped me plan out my trip and was super nice. I will recommend this location to everyone!
William DCharged a cleaning fee for a clean truck that was dropped off early ? Truck was junk, exhaust leak and check engine light on from time of pickup. I’m surprised I made it the 550 miles. U-Haul was a bad experience and I need to rent 2 more times for my move.
Devlin HOnly location I rent from!! Great people!!
William BI just pulled up, dropped the trailer, and left… exactly what you would want the drop off to be.
Matthew PThe way you advertive the trucks are bad. To rent the 10' box truck that I rented is $19.95. My final bill is $78.02 that is almost four times more than what it is advertived for. If I would't have taken off work and had everything planned out I would not have used U Haul. I wouldn't recommend U haul to anyone and I won't be using U haul again.
Christopher JGreat customer experience, this is the only location I use
William BExcellent customer service, even came by after hours to help us with the rental. I wouldn’t go anywhere else
William BExcellent experience all around. I highly recommend this place for all your rentals
Will BQuick and helpful. Nice to work with.
Stephen VIn a bad part of town. Ok for daylight drop off but not at night.
Shawn BBest Uhaul Rental Experience I have ever had!!
Will BAlthough the pickup started poorly as the owner/operator was too busy selling a used car, he was very helpful once the transaction started. Initially his computer would not permit my vehicle . He called his district manager to rectify the situation.
FRANK GNothing to improve. Professional, helpful, and friendly service.
Alan MThe gentleman that helped me and booked the trailer up was AWESOME. He was really kind and helpful.
Richard HTried calling location to see if they received the truck ok since I dropped it off the night before.they never answered phone or gave me a callback but a cleaning fee was added because the floor of the truck was wet because I washed it all out before returning it. Not happy at all with this whole rental this time and customer service sucked
Paul ENo issues. Had me on my way right away. Thank you!
Tim WBest customer service I have ever gotten
Will BGreat guy here!! Very friendly and helpful!! This is the only location I use
Will BThe Owner of the business was great with his service to rental customers. However, the biggest down side is that it's a one-man operation. When he goes to lunch, the business is locked up with no customer rentals and check-in services. I don't expect him to do without eating during the day, but there are options like hiring a 2nd person, having lunch delivered or a bring lunch to work. There are a minimum of 4 local drive-thru restaurants within 1/4th mile - McDonalds, Dairy Queen, Taste Buds and Main Street Pizza (and more - Freiburgs, White Duck Taco, Bug'r & Barrel, Mid-City Grill, etc.)
Ronald JEmployees were friendly and got me through the process quickly. They listened to my concerns about the truck and said they were getting it into service because it should not have driven the way it did for me.
Theodore HExcellent customer service, will always go to this location… Well Done!!
Will BVery friendly and helpful.
Robert ANice guy very helpful
Robin CI dropped off after hours so there were no personnel there.
Florian SGreat experience. I actually arrived the evening before my scheduled pickup to see if I could pick up the trailer early. The gentleman there, I believe his name was Matt, was very accommodating. Worked to redo my contract and got me out the door, hooked up and on the road in like 15 mins. He has a limited inventory but if I needed a truck or trailer again I'd check there first.
SUE REasy pickup, helpful staff
Amy CWill was great. Excellent customer service.
Jackson SDo not try to charge my bank account for unknown amounts.
Brittney HI returned the vehicle. I personally cleaned the interior to make it drivable. After returning it I was charged a cleaning fee.
Joshua BNo body was around to drop it off and I had a uhaul drop off location 10 minutes from my house
Chris S