Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

535 reviews

5901 N 10th St   Mc Allen, TX 78504

(956) 992-1395

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 992-1395

5901 N 10th St
Mc Allen, TX 78504

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Some of our boxes got wet plus our reservation was a mess

raymond A. 
Rating:
5.0

Check windshield wipers and replace if needed.

Agustin V. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
1.0

This is the SECOND time I have been charged by this location for equipment that was not provided, or used. This time I even called uhaul the day before returning the equipment in order to not be charged. In BOTH cases I disputed the charges via the mobile return, and in BOTH cases my charge was processed without calling me first. This is best case scenario complete apathy, worst case scenario fraud and theft. I will be contacting the BBB.

Matthew K. 
Rating:
5.0

Very friendly and knowledgeable sales associate

Guadalupe Z. 
Rating:
5.0

Customer did not leave a comment.

Mikel S. 
Rating:
5.0

When I returned the truck, your website was down as were your phone lines so, it made the return a little challenging but, that is no fault of this location.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Key P. 
Rating:
3.0

Customer did not leave a comment.

Edgar E. 
Rating:
3.0

Customer did not leave a comment.

Damian S. 
Rating:
5.0

Customer did not leave a comment.

estevan E. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
5.0

The guy was so very helpful! I feel bad because I cant remember his name, but I would like to thank him again! Top notch customer service! No need for improvement, Y'all were great! My family and I have rented from this location many times over the years and will continue to! Keep up the good work!

Terrence C. 
Rating:
1.0

The place was closed when we went to pick up the trailer even though their store hours said they should be open. Then we were directed via customer service to another location that was closed when we got there. We finally got to another place that was opened and luckily had a trailer we needed.

Jean T. 
Rating:
3.0

Location was closed when we went to drop off trailer

renee B. 
Rating:
4.0

Customer did not leave a comment.

EUGENE V. 
Rating:
3.0

Again don't ask us yo drop off at a different site then charge us extra for DC oing so. I hope I get reimbursed before the year is over.

Israel C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Kristen R. 
Rating:
4.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Tommy W. 
Rating:
3.0

I ordered a dolly and did not get it...went back and they were closed for lunch so I will Wasn't able to get it. When I turned in the trailer they charged me for the dollyI never got. I spoke to the original person and he said he would credit me for it but still have not seen the credit.

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

Oralia G. 
Rating:
5.0

Great service and helpful!

BELINDA M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

It was pouring cats and dogs when we arrived to drop off. The employees were still cheerful and made quick work of unhooking the trailer and getting us on our way.

MARIA L. 
Rating:
5.0

No improvements necessary. It pulled nicely, no problems at all

Carol D. 
Rating:
5.0

The windshield was covered in bugs. The dealer was very accommodating and friendly though. Maybe when the butterflies are migrating consider more frequent washes.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Gentleman even cut his lunch break short to assist us

Thomas S. 
Rating:
5.0

Trailer was dirty but only trailer available at the location. Had no problem on trip, 1200miles, towed very nicely.

Darrell L. 
Rating:
5.0

I was only dropping off at this location but the staff was still inviting and helpful.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

I did notice that while breaking on the loaned van there was a bit of squeakiness and a bit of roughness; I believe it is normal since the van is parked for long periods of time, but its just something I wanted to comment about. Other than that it was a great experience, being my first time to loan a van from u-haul or any other company.

Victor O. 
Rating:
4.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

WONJAE Y. 
Rating:
4.0

The truck needs a checkup as I experience a lot of turbulence with driving the vehicle.

Quinneta H. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Linzy T. 
Rating:
5.0

Nothing

juan R. 
Rating:
5.0

great customer service

Fernando M. 
Rating:
4.0

Customer did not leave a comment.

Audley H. 
Rating:
5.0

Continue your excellent customer service, cleanliness, friendliness and above all...awesomeness?😎

Sonia Y. 
Rating:
5.0

Great service!

Arlene C. 
Rating:
5.0

Good customer service. No issues with the equipment or the checkout/řeturn process. I would rent again from this location.

PEDRO M. 
Rating:
5.0

Excellent customer service⭐⭐⭐⭐⭐

Sonia Y. 
Rating:
4.0

Customer did not leave a comment.

Jennifer Z. 
Rating:
5.0

Excellent service, No problem experience!

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great customer service. Thanks, Richard!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Lorena A. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Nothing, excellent service.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

good place..very professional

NOEL G. 
Rating:
3.0

Costumer service 1800UHAUL PECIMO NO TIENEN BUENOS OPERADORES EN ESPAÑOL PARA AYUDAR EN LA SUCURSAL EL EMPLEDO FUE MUY AMABLE PERO SU OPERADORES PESISMO SERVICIO NO SABEN QUE ASER SI HAY UN PROBLEMA

WALFRED G. 
Rating:
5.0

Cuando veníamos en Texas nos agarro una tormenta y se entró el agua porque se me mojó el comedor

Silvano G. 
Rating:
5.0

Service was cordial and efficient. Moving is always tough but I honestly loved my experience working with y'all. Thank you.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Roy Christian H. 
Rating:
5.0

Customer did not leave a comment.

Colene B. 
Rating:
5.0

The man at the McAllen location is especially good at his job, making sure I understood the walk-around, made sure I understood how to connect and reconnect the trailer. I would rent from that location every time.

Laura N. 
Rating:
4.0

This place was great. The only reason I didn't give them full stars was because after our 8 hour drive, we found out the safety chains were not connected to our car from the tow dolly.

Jared D. 
Rating:
5.0

Customer did not leave a comment.

sernando R. 
Rating:
5.0

excellent

Felix S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Letty S. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

I returned the trailer that I had rented, just as the employees that worked there were leaving, they still took the time to help me disconnect the trailer and do the return paperwork. So kudos for great customer service.

Roger M. 
Rating:
5.0

I use this location whenever I need a rental. Great service!

Josephine E. 
Rating:
5.0

Customer did not leave a comment.

Fadi T. 
Rating:
5.0

Customer did not leave a comment.

peggy W. 
Rating:
5.0

equipment was very old

Isaac T. 
Rating:
5.0

Richard is excellent

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Diantha L. 
Rating:
5.0

Very nice experience. Manager was very helpful. Thanks for making an unpleasant task more bearable.

Carrie L. 
Rating:
5.0

None now

MACAULAY O. 
Rating:
4.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Benito A. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
5.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
5.0

Overall excellent

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Julia T. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Harry E. 
Rating:
5.0

Awesome location!

Aisha C. 
No reviews have been submitted for this location.

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