Customer Reviews for Move It Storage Mercedes
(U-Haul Neighborhood Dealer)

42 reviews

601 N Vermont Ave #101   Mercedes, TX 78570

(956) 514-0162

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 514-0162

601 N Vermont Ave #101
Mercedes, TX 78570

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

leonardo A. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN LORENZA M. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Muy bien

SERGIO G. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

I have no bad feedback for this location as the attendant was courteous, extremely helpful and got me out quickly when I picked up and dropped off the trailer.. The problem I have is with the initial reservation as I submitted for a rental at the property I had my storage unit and had to go out of my way to pick up a bigger more expensive trailer, not sure if I incurred extra cost or not.

Jason L. 
Rating:
3.0

I came across several issues during the rental process. I rented from uhaul before and the guy was knowledgeable. This move it location hit hard. I was charged twice and for the incorrect amounts. I called to complain and request a price adjustment. Instead, I was told I used equipment that I didn't. I also didn't get the right dolly requested. I'm glad this move was a one time thing. I went into overdraft thanks to this mess up and I still don't see the credit I was told I'd be getting. Last time I do business here.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Verney J. 
Rating:
5.0

Service was great and the gentleman was very professional. Definitely recommend this location.

JULIAN M. 
Rating:
3.0

The attendant had difficulty processing my request and had to call a supervisor for assistance in processing my paperwork/contract. After the paperwork was completed the trailer was connected to my truck and I had a great 7 hour trip to Austin Tx. I did not have any problems with the trailer as it preformed perfectly. I will definitely use Uhaul for all my transport needs.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Ramon V. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Jaime F. 
Rating:
4.0

We had a rain come through and the pickup area was very muddy and hard to get hooked up to and shoes very muddy.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Manager was very helpful.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Nothing…everything was great

jose M. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

Elezabeta R. 
Rating:
5.0

Fast and accurate service.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

ray R. 
Rating:
4.0

Good day. Just had our locations mixed. Online is tricky versus asking someone to check in and out.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Sylvia T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The UHUAL truck that I rented seemed that the engine needed maintenance.

SILVESTRE H. 
Rating:
4.0

Posting hours of return site would be helpful.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel R. 
Rating:
3.0

When I picked up the boxed trailer, the Representative helped me check the equipment. The blinkers worked, and the stop lights worked; however, I went to Laredo, Texas, approximately 180 miles from Weslaco, Texas and all was well, because it was daytime. Come night time, after I loaded up the furniture to transport, the trailer did not have any lights what-so-ever when I turned on the truck lights. I had to travel back to the Rio Grande Valley with only the Hazard lights on. I brought it to the attention of the Service Representative when I delivered the trailer back to the same location. I was told that they were only trained to check for brake lights and blinkers. That all of their trailer do not have any lights that come on at night and that was the way that they were supposed to be. HOWEVER, THAT IS NOT THE WAY THEY ARE SUPPOSE TO BE. BY LAW AND THE TEXAS DEPARTMENT OF TRANSPORTATION AND PUBLIC SAFETY, ALL TRAILERS ARE SUPPOSE TO HAVE TAIL LIGHTS THAT TURN ON WHEN TRAVELING DURING THE NIGHT SO THAT THE CARS BEHIND YOU CAN SEE THAT THERE IS A VEHICLE AHEAD OF THEM. SHE SAID THAT SHE WOULD CHECK INTO IT, BUT THAT THE TRAILERS WERE NOT SUPPOSE TO HAVE ANY LIGHTS BUT BRAKE AND BLINKER LIGHTS. I SUGGEST THAT YOU LOOK INTO THIS LOCATION BECAUSE THEY ARE RENTING OUT EQUIPMENT THAT IS NOT MEETING LAW REQUIREMENTS.

Maria D. 
Rating:
5.0

Ana was amazing! She was very helpful and provided the best customer service!

Dora G. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

candida G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Belinda F. 
Rating:
5.0

Customer did not leave a comment.

Manuelita G. 
Rating:
5.0

Employees very helpful. Newer equipment is well maintained. Thank you

Roderic W. 
No reviews have been submitted for this location.

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