Customer Reviews for Move It Storage Temple

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Storage Temple

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mellissa E.
Rating:

I will never recommend u haul to anyone. They fail to go over the contract thoroughly enough for you to understand and although it is my responsibility to read it, it is u hauls responsibility to inform me of what's in the contract. They hurry through a few things like the cost per day, how long you will rent it, the gas and the mileage. They encourage you to take a picture of the dash and then send you on your way. $600 for a truck for 4 days that was returned on time is absurd. Especially since the gentleman who was leaving work early didn't want to stay and deal with the truck return and instead tells us to park it over here and put the keys in the box and he would take care of it. He took care of it alright.... by charging us for an extra day. I will say that i did get a notice that they refunded that but it hasn't posted to my card yet and that is the only receipt I got from u haul. I was never sent a bill of sale, receipt or summary of charges for the extra $363 they charged me after I already paid $200 for the truck. It wasn't until I called and spoke with 5 people that I was sent a receipt for the $363 but it did not tell me why I was charged all of that money. They failed to inform me about the extra charges or that they would charge my card for those charges. I only used the card bc I had to and did not want to use it so I paid cash upfront and allowed the card to be there as a hold not to charge. Had I known I was being charged anything else I would have went and paid with cash, which the manager of the rental location was aware of bc I called and discussed it with someone who said they were TJ's (the guy I rented truck from) manager. I asked for an approximate cost with the understanding that it could be a little more or a little less depending on mileage and that it was only an estimate of what I would owe. At no time was I told that it could be up to $400 especially after I already paid $200. None the less it has been a huge disappointment and remains a problem bc no one will get back with me about any of it. I even rented a storage unit for $120 a month but have since decided I will remove my things and take my business elsewhere. I figure I haul got approx $720 in a few days time from me and that is more than enough. If they are conducting business to consumers the way they did with me then they have plenty of money and don't need any more of mine.

Bruce M.
Rating:

We were assigned a return location that was not even allowed to take the truck. We had to search for another location. Fortunately is wasn't far and the lady there was very helpful

Ben P.
Rating:

Folks at this location were very nice. Our first trailer didn't have a locking mechanism. We had to trade it for a trailer that did have that (and only realized this once we had the trailer packed). Fortunately it was pretty easy to trade trailers, but it did set us behind our schedule.

LINDA W.
Rating:

Customer did not leave a comment.

Jesus M.
Rating:

We had to wait a little since the person was helping someone in the storage area. He was helpful and nice.

Gregory H.
Rating:

Great job telling me only one person at a time inside for covid precautions. Friendly staff.

Alexander C.
Rating:

Customer did not leave a comment.

Veera G.
Rating:

Customer did not leave a comment.

David G.
Rating:

Equipment was clean; however the front windshield was cracked. If customers pay insurance why this item did not get repaired. Would it take a catastrophe or fatality in order to take action and repalce windshield.

Philip W.
Rating:

Customer did not leave a comment.

Tracy R.
Rating:

Very easy for drop off! Easy to park!

No reviews have been submitted for this location.

Back
To Top