Customer Reviews for Mr Quick Pick Of Santa Fe
(U-Haul Neighborhood Dealer)

152 reviews

35 Aviation Dr   Santa Fe, NM 87507

(505) 629-0740

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(505) 629-0740

35 Aviation Dr
Santa Fe, NM 87507

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

easy

Stephen M. 
Rating:
5.0

They gave us a solution to our problem and provided friendly and helpful responses to our issues with the previous personnel

Obed M. 
Rating:
3.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN C. 
Rating:
3.0

Customer did not leave a comment.

Kevin N. 
Rating:
2.0

Very difficult to know where to leave truck, confusing. No uhaul employee on site during posted business hours. Just not Uhaul standards.

Pam W. 
Rating:
5.0

Mike and Mr. Quick Pick was exceptional. I will absolutely rent again from this Uhaul location.

XEN S. 
Rating:
3.0

Customer did not leave a comment.

GEORGE C. 
Rating:
4.0

Customer did not leave a comment.

SHERMAN B. 
Rating:
1.0

No one was there when we arrived. The gate was locked. We were overcharged on gas and drop off.

Lori E. 
Rating:
1.0

The person's renting the U-Hauls should be around when the reservation is set not keep you waiting 30-45 minutes and keep in touch when the rental is available

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

YVONNE S S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Paula V. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

I was not happy with the reservation process at all. If I make reservations a week in advance and can't get confirmation until the day prior the date needed is unsatisfactory. It feels like my reservations were based on a hope and a prayer, although I believe in prayer, when I make reservations, that should be final.

RODNEY R. 
Rating:
5.0

This was such a positive u-haul experience. They were beyond nice and helped me with my first time hauling a trailer. I couldn't recommend them enough.

OLIVIA H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A C. 
Rating:
5.0

Very easy process, thank you.

Carmel C. 
Rating:
1.0

very hidden and dangerous at night for the drop off the only light I had was from my phone and the rental vehicle It's just an empty dirt lot for the drop off This site needs to be re evaluated I wish I had chosen a different location for the drop off

CLAUDIO P. 
Rating:
4.0

Customer did not leave a comment.

REBEKAH B. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Greta H. 
Rating:
5.0

These guys were great and very easy to work with. ill definitely use them again in the future!

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E S. 
Rating:
5.0

The worker here went above and beyond to help us! He was a wonderful employee. They are fortunate to have him employed!

Santiago M. 
Rating:
3.0

Truck cabin floor was covered in sand (which I swept before return).

STEVEN B. 
Rating:
3.0

The drop off process was easy was unfortunate that no one was working that day to answer questions

Cari A. 
Rating:
2.0

No one to discuss issues and resolution

Donald M. 
Rating:
3.0

Customer did not leave a comment.

DENNIS B. 
Rating:
2.0

The owner is unreliable and lied to my husband. This whole experience was not the greatest.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

mark W. 
Rating:
3.0

Customer did not leave a comment.

MAX W. 
Rating:
5.0

Mike was very pleasant and helpful.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Mike was really friendly and helpful! I would recommend this location

DESIREE T. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

very professional, extremely helpful, made the pickup quick and efficient.

Lori H. 
Rating:
3.0

Other nearby location better

ROBERT B. 
Rating:
2.0

It would be nice to give information about the equipment that is being rented. Also the different rental packages.

ALEXANDER L. 
Rating:
3.0

location was convenient, people were helpful and nice. Location is bare minimum for U-haul and doesn't stock accessories like packing materials and tools for moving.

SUZANNE G. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Drop off was easy and friendly

Kennetha Q. 
Rating:
2.0

There wasn't anyone there when I returned the trailer. Earlier than due, but on a Saturday morning (28/2020) about 10:30am. So, with help from the car repairer from next door, we dropped it at the front gate. Not even sure it got checked in promptly, so I called the UHaul people where I rented it from on Monday to make sure someone knew about my return. Thanks,

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

The rental was quick and easy!

Jeanine M. 
Rating:
5.0

I never rented a Uhaul before, the truck I originally reserved was not available but the substitution arrangements worked out great. It was easy picking up the truck as well as returning it.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

My only complaint is that the dolly I rented was not provided. I should have checked to make sure it was in the trailer when we left. Otherwise everything was fine.

Thomas A. 
Rating:
4.0

Everyone at uhaul that we spoke to about our broken trailer was wonderful. they all were helpful and professional. they helped us get back on the road and reimbursed us for our extra expenses. We were very glad that they made a bad experience much better by being so sympathetic and helpful.

DAVID B. 
Rating:
5.0

Pickup was great! Fast and friendly!

Laurence B. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

People were 2 hours late in turning in a 26' truck which was the only one available. We were in desperate need to pick it up that evening because we had people wanting to start loading us at 7:00 am the next morning. This location stayed open late till the truck got returned so we could have it. Awesome!!!

Mary A. 
Rating:
1.0

read my email dated 4/28 and responded to by Adam Wellington. The trailer was not checked in 4/30/2019 but rather 2 days earlier of 4/28 at 8:00 a.m. a time their web site said they would be open. I called the site and was informed they were not open today. No one was thereeor going to be there to help with the trailer. Quite heavy you know. I had the trailer 3 days not 5.

Hoffman G. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

We arrived less than 1 hour late and he charged us a full day, not very customers oriented...

olivier R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
4.0

Don't charge for gas after it was replaced.

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
1.0

I scheduled my pickup for 7am at a facility that opened at that time. U-Haul sent me a reservation for this location for pickup at 7am. We got to the place and it did not open until 8am. Then, when it finally did open, the one man, Mike, who was able to process U-Haul orders was not there and we were told he'd be a half an hour. We did not leave the U-Haul facility until 10am because Mike was an hour and a half late. There was another man with the same problem (stuck waiting for Mike to arrive). We had scheduled moving plans that were completely ruined because of not being able to pickup up U-Haul at 7am or at least around there.

Jessica K. 
Rating:
5.0

My reservation was all screwed up. I did not have a location to pick up a dolly until I located one. Planned a couple of weeks in advance. Nobody from scheduling answered phone for 2 days. Reservations sucked. Equipment worked well.

Ricky L. 
Rating:
3.0

Customer did not leave a comment.

martine A. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

matios M. 
Rating:
5.0

Great service and truck.

Hida V. 
Rating:
3.0

The return of the trailer was very easy. Thank you.

MARI C. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

We were able to drop off the trailer after business hours. Though no one was there, they responded to our call and reassured us.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

It's a total ripoff that I was charged for 5 days for a rental that I only used for 2.

Ethan K. 
Rating:
4.0

Customer did not leave a comment.

Beatrice G. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Brittney B. 
Rating:
4.0

Everything was great other than the fact I dropped trailer before 9:00 and agent did not do his check in until 9:45 and I got charged 2 rental periods total screw job

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

The people were great to deal with... friendly and efficient. But the unpaved lot was rough and needed some simple maintenance. Major potholes and a groundcover of thorns don't make for a comfortable rental experience.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

mark T. 
Rating:
4.0

Need improvement of driveway

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Beatrice G. 
Rating:
2.0

This location was called B&G Automotive at the entrance, not Mr Quick Pick of Santa Fe. There was no parking lot access before or after business hours, so it was technically not a 24 hr drop-off point.

Stephanie W. 
Rating:
5.0

I can't think of anything. The gentleman who helped us and another who helped hook the trailer up were both polite and professional.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Dana C. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

very enjoyable working with this company!

Gerald S. 
Rating:
5.0

Fast, efficient and polite service.

rick E. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

The truck had couple of warning lights on, one was the ABS and something else, but was told not to worry about them.

EDWARD R. 
Rating:
5.0

The man who helped us was extremely friendly and accommodating.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

NA

PETE T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
No reviews have been submitted for this location.

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