Customer Reviews for Mr Quick Pick Of Santa Fe

The worker here went above and beyond to help us! He was a wonderful employee. They are fortunate to have him employed!

Truck cabin floor was covered in sand (which I swept before return).

The drop off process was easy was unfortunate that no one was working that day to answer questions

No one to discuss issues and resolution

The owner is unreliable and lied to my husband. This whole experience was not the greatest.

Mike was very pleasant and helpful.

Mike was really friendly and helpful! I would recommend this location

very professional, extremely helpful, made the pickup quick and efficient.

Other nearby location better

It would be nice to give information about the equipment that is being rented. Also the different rental packages.

location was convenient, people were helpful and nice. Location is bare minimum for U-haul and doesn't stock accessories like packing materials and tools for moving.

Drop off was easy and friendly

There wasn't anyone there when I returned the trailer. Earlier than due, but on a Saturday morning (28/2020) about 10:30am. So, with help from the car repairer from next door, we dropped it at the front gate. Not even sure it got checked in promptly, so I called the UHaul people where I rented it from on Monday to make sure someone knew about my return. Thanks,

The rental was quick and easy!

I never rented a Uhaul before, the truck I originally reserved was not available but the substitution arrangements worked out great. It was easy picking up the truck as well as returning it.

My only complaint is that the dolly I rented was not provided. I should have checked to make sure it was in the trailer when we left. Otherwise everything was fine.

Everyone at uhaul that we spoke to about our broken trailer was wonderful. they all were helpful and professional. they helped us get back on the road and reimbursed us for our extra expenses. We were very glad that they made a bad experience much better by being so sympathetic and helpful.

Pickup was great! Fast and friendly!

People were 2 hours late in turning in a 26' truck which was the only one available. We were in desperate need to pick it up that evening because we had people wanting to start loading us at 7:00 am the next morning. This location stayed open late till the truck got returned so we could have it. Awesome!!!

read my email dated 4/28 and responded to by Adam Wellington. The trailer was not checked in 4/30/2019 but rather 2 days earlier of 4/28 at 8:00 a.m. a time their web site said they would be open. I called the site and was informed they were not open today. No one was thereeor going to be there to help with the trailer. Quite heavy you know. I had the trailer 3 days not 5.

We arrived less than 1 hour late and he charged us a full day, not very customers oriented...

Don't charge for gas after it was replaced.

I scheduled my pickup for 7am at a facility that opened at that time. U-Haul sent me a reservation for this location for pickup at 7am. We got to the place and it did not open until 8am. Then, when it finally did open, the one man, Mike, who was able to process U-Haul orders was not there and we were told he'd be a half an hour. We did not leave the U-Haul facility until 10am because Mike was an hour and a half late. There was another man with the same problem (stuck waiting for Mike to arrive). We had scheduled moving plans that were completely ruined because of not being able to pickup up U-Haul at 7am or at least around there.

My reservation was all screwed up. I did not have a location to pick up a dolly until I located one. Planned a couple of weeks in advance. Nobody from scheduling answered phone for 2 days. Reservations sucked. Equipment worked well.

Great service and truck.

The return of the trailer was very easy. Thank you.

We were able to drop off the trailer after business hours. Though no one was there, they responded to our call and reassured us.

It's a total ripoff that I was charged for 5 days for a rental that I only used for 2.

Everything was great other than the fact I dropped trailer before 9:00 and agent did not do his check in until 9:45 and I got charged 2 rental periods total screw job

The people were great to deal with... friendly and efficient. But the unpaved lot was rough and needed some simple maintenance. Major potholes and a groundcover of thorns don't make for a comfortable rental experience.

Need improvement of driveway

This location was called B&G Automotive at the entrance, not Mr Quick Pick of Santa Fe. There was no parking lot access before or after business hours, so it was technically not a 24 hr drop-off point.

I can't think of anything. The gentleman who helped us and another who helped hook the trailer up were both polite and professional.

very enjoyable working with this company!

Fast, efficient and polite service.

The truck had couple of warning lights on, one was the ABS and something else, but was told not to worry about them.

The man who helped us was extremely friendly and accommodating.

NA

I handed the keys to the personnel who took them and said that was all we needed to do. We did not go inside the facility at all. Very quick and easy

Great costumer service

The employee/owner stated that the tank was full; however it was about 7 gallons short of full. I returned it full as I did not want to argue and also the gas gauge did not read where it should have when I put the amount of gas that would have it read the same as when I picked it up (between 7/8 and full, closer to 7/8. I paid about $21 too much for gas as a result.

At the last minute we were able to get a truck from Mr.Quick which was the location we originally wanted. We were unable to get there before closing time but they were kind enough to wait after hours for us to get the truck. Rented to two girls and they didn't take advantage... Thanks guys appreciate your help.

Nice thing about this location is the obvious dedication of its real estate to the U Haul side of their business.

Great guys, Mike and Edward. They were wonderful to us and helped us in every way. So grateful that they stayed a big past closing in order to unhook our trailer and let us get the car off. So grateful! Excellent U-Haul location!

Very professional service. Smooth and quick.

The trucks drivers side door seal was not good and we had to listen to a whistle and wind for 9 1/2 hours on our drive. I suggest this be fixed. To spend this much money, the trucks should be better maintained.

Mike was so kind; he waited for us as we were coming in at least a half hour late. He removed the trailer so we could get our car and let us come back and get the truck to unload the next day. He was great! So was Edward who checked in the truck and gave final bill. This experience was the best I could hope for.

So here is problem number 2. I did not drop off in Santa Fe. I dropped off in Highlands Ranch the day after I picked up the trailer. I was also called by U haul asking when I was returning the trailer that I had already returned. Looks like U Haul has process issues on Pick up and Drop offs!!!

Person working this location was great.

Called to indicate I was returning truck well before closing and person told me he had to leave and to just leave truck and close gate and put keys in lockbox. Was hoping to get a receipt. Accommodated, but not very customer oriented. I should have returned to location I picked up.

We did get caught in some rain a couple of times during our drive and the windshield wipers were pretty crappy other than that everything was good dude have to pull over cuz I couldn't see cuz the wipers were that bad

Outstanding service at Mr. Quick Pick, Santa Fe

This feedback will be complicated as it involves 2 dealers and perhaps matters that are not under their control. I rented a 6X12 swing door trailer end of april. That trailer was very nice, multiple areas for tie downs great head room, etc. Also in April I reserved the same type trailer for the end of May. Two days before I was to pick up that trailer the UHAUL dealer called and told me the folks who were using the trailer I had reserved would not be bring that trailer back in time for me to pick up when I was scheduled to pick it up; however he would call around and see if there was another trailer available from another Santa Fe NM area dealer. Kyle?? called me back said he had found a trailer and we were good to go. Unfortunately when I picked up the replacement trailer it was an older version 6X12 with roll up doors NO ability to tie down and head room was lower than the newer trailer. I struggled with loading, tie downs etc. because of the configuration of the older trailer. I was to say the least very disappointed with the substitution. Ordering the trailer early and then not receiving the trailer, not being able to tie down items, and head room issue were not pleasant. Again perhaps that matter was out of the control of the dealer; however, it was I who suffered the consequences, NOT A HAPPY CAMPER with UHAUL.. I will say that both the folks at the dealerships were polite, professional and pleasant to deal with; however, as I am sure I had my order in before others that rented that day, and I did receive verbal confirmation that there was the trailer I had ordered available only reserved for someone else, there perhaps should be a que system in play and not a specific trailer assigned. Good folks not a good system and the old style trailers are terrible when compared to the new style.