Customer Reviews for Mr Quick Pick Of Santa Fe
(U-Haul Neighborhood Dealer)

127 reviews

3968 San Felipe Rd   Santa Fe, NM 87507

(505) 629-0740

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(505) 629-0740

3968 San Felipe Rd
Santa Fe, NM 87507

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These guys were great and very easy to work with. ill definitely use them again in the future!

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E S. 
Rating:
5.0

The worker here went above and beyond to help us! He was a wonderful employee. They are fortunate to have him employed!

Santiago M. 
Rating:
3.0

Truck cabin floor was covered in sand (which I swept before return).

STEVEN B. 
Rating:
3.0

The drop off process was easy was unfortunate that no one was working that day to answer questions

Cari A. 
Rating:
2.0

No one to discuss issues and resolution

Donald M. 
Rating:
3.0

Customer did not leave a comment.

DENNIS B. 
Rating:
2.0

The owner is unreliable and lied to my husband. This whole experience was not the greatest.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

mark W. 
Rating:
3.0

Customer did not leave a comment.

MAX W. 
Rating:
5.0

Mike was very pleasant and helpful.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Mike was really friendly and helpful! I would recommend this location

DESIREE T. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

very professional, extremely helpful, made the pickup quick and efficient.

Lori H. 
Rating:
3.0

Other nearby location better

ROBERT B. 
Rating:
2.0

It would be nice to give information about the equipment that is being rented. Also the different rental packages.

ALEXANDER L. 
Rating:
3.0

location was convenient, people were helpful and nice. Location is bare minimum for U-haul and doesn't stock accessories like packing materials and tools for moving.

SUZANNE G. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Drop off was easy and friendly

Kennetha Q. 
Rating:
2.0

There wasn't anyone there when I returned the trailer. Earlier than due, but on a Saturday morning (28/2020) about 10:30am. So, with help from the car repairer from next door, we dropped it at the front gate. Not even sure it got checked in promptly, so I called the UHaul people where I rented it from on Monday to make sure someone knew about my return. Thanks,

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

The rental was quick and easy!

Jeanine M. 
Rating:
5.0

I never rented a Uhaul before, the truck I originally reserved was not available but the substitution arrangements worked out great. It was easy picking up the truck as well as returning it.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

My only complaint is that the dolly I rented was not provided. I should have checked to make sure it was in the trailer when we left. Otherwise everything was fine.

Thomas A. 
Rating:
4.0

Everyone at uhaul that we spoke to about our broken trailer was wonderful. they all were helpful and professional. they helped us get back on the road and reimbursed us for our extra expenses. We were very glad that they made a bad experience much better by being so sympathetic and helpful.

DAVID B. 
Rating:
5.0

Pickup was great! Fast and friendly!

Laurence B. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

People were 2 hours late in turning in a 26' truck which was the only one available. We were in desperate need to pick it up that evening because we had people wanting to start loading us at 7:00 am the next morning. This location stayed open late till the truck got returned so we could have it. Awesome!!!

Mary A. 
Rating:
1.0

read my email dated 4/28 and responded to by Adam Wellington. The trailer was not checked in 4/30/2019 but rather 2 days earlier of 4/28 at 8:00 a.m. a time their web site said they would be open. I called the site and was informed they were not open today. No one was thereeor going to be there to help with the trailer. Quite heavy you know. I had the trailer 3 days not 5.

Hoffman G. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

We arrived less than 1 hour late and he charged us a full day, not very customers oriented...

olivier R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
4.0

Don't charge for gas after it was replaced.

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
1.0

I scheduled my pickup for 7am at a facility that opened at that time. U-Haul sent me a reservation for this location for pickup at 7am. We got to the place and it did not open until 8am. Then, when it finally did open, the one man, Mike, who was able to process U-Haul orders was not there and we were told he'd be a half an hour. We did not leave the U-Haul facility until 10am because Mike was an hour and a half late. There was another man with the same problem (stuck waiting for Mike to arrive). We had scheduled moving plans that were completely ruined because of not being able to pickup up U-Haul at 7am or at least around there.

Jessica K. 
Rating:
5.0

My reservation was all screwed up. I did not have a location to pick up a dolly until I located one. Planned a couple of weeks in advance. Nobody from scheduling answered phone for 2 days. Reservations sucked. Equipment worked well.

Ricky L. 
Rating:
3.0

Customer did not leave a comment.

martine A. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

matios M. 
Rating:
5.0

Great service and truck.

Hida V. 
Rating:
3.0

The return of the trailer was very easy. Thank you.

MARI C. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

We were able to drop off the trailer after business hours. Though no one was there, they responded to our call and reassured us.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

It's a total ripoff that I was charged for 5 days for a rental that I only used for 2.

Ethan K. 
Rating:
4.0

Customer did not leave a comment.

Beatrice G. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Brittney B. 
Rating:
4.0

Everything was great other than the fact I dropped trailer before 9:00 and agent did not do his check in until 9:45 and I got charged 2 rental periods total screw job

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

The people were great to deal with... friendly and efficient. But the unpaved lot was rough and needed some simple maintenance. Major potholes and a groundcover of thorns don't make for a comfortable rental experience.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

mark T. 
Rating:
4.0

Need improvement of driveway

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Beatrice G. 
Rating:
2.0

This location was called B&G Automotive at the entrance, not Mr Quick Pick of Santa Fe. There was no parking lot access before or after business hours, so it was technically not a 24 hr drop-off point.

Stephanie W. 
Rating:
5.0

I can't think of anything. The gentleman who helped us and another who helped hook the trailer up were both polite and professional.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Dana C. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

very enjoyable working with this company!

Gerald S. 
Rating:
5.0

Fast, efficient and polite service.

rick E. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

The truck had couple of warning lights on, one was the ABS and something else, but was told not to worry about them.

EDWARD R. 
Rating:
5.0

The man who helped us was extremely friendly and accommodating.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

NA

PETE T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
4.0

Customer did not leave a comment.

Jamison H. 
Rating:
5.0

Customer did not leave a comment.

don A. 
Rating:
5.0

I handed the keys to the personnel who took them and said that was all we needed to do. We did not go inside the facility at all. Very quick and easy

MELODY W. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Great costumer service

MAURICIO B. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
3.0

The employee/owner stated that the tank was full; however it was about 7 gallons short of full. I returned it full as I did not want to argue and also the gas gauge did not read where it should have when I put the amount of gas that would have it read the same as when I picked it up (between 7/8 and full, closer to 7/8. I paid about $21 too much for gas as a result.

Mary B. 
Rating:
5.0

At the last minute we were able to get a truck from Mr.Quick which was the location we originally wanted. We were unable to get there before closing time but they were kind enough to wait after hours for us to get the truck. Rented to two girls and they didn't take advantage... Thanks guys appreciate your help.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Nice thing about this location is the obvious dedication of its real estate to the U Haul side of their business.

Ronald L. 
Rating:
5.0

Great guys, Mike and Edward. They were wonderful to us and helped us in every way. So grateful that they stayed a big past closing in order to unhook our trailer and let us get the car off. So grateful! Excellent U-Haul location!

lisa S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Very professional service. Smooth and quick.

Michael T. 
Rating:
4.0

The trucks drivers side door seal was not good and we had to listen to a whistle and wind for 9 1/2 hours on our drive. I suggest this be fixed. To spend this much money, the trucks should be better maintained.

Robert S. 
Rating:
5.0

Mike was so kind; he waited for us as we were coming in at least a half hour late. He removed the trailer so we could get our car and let us come back and get the truck to unload the next day. He was great! So was Edward who checked in the truck and gave final bill. This experience was the best I could hope for.

lisa S. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

YURI F. 
Rating:
1.0

So here is problem number 2. I did not drop off in Santa Fe. I dropped off in Highlands Ranch the day after I picked up the trailer. I was also called by U haul asking when I was returning the trailer that I had already returned. Looks like U Haul has process issues on Pick up and Drop offs!!!

Richard S. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Person working this location was great.

John M. 
Rating:
3.0

Called to indicate I was returning truck well before closing and person told me he had to leave and to just leave truck and close gate and put keys in lockbox. Was hoping to get a receipt. Accommodated, but not very customer oriented. I should have returned to location I picked up.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

gene M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

We did get caught in some rain a couple of times during our drive and the windshield wipers were pretty crappy other than that everything was good dude have to pull over cuz I couldn't see cuz the wipers were that bad

Jeffrey S. 
No reviews have been submitted for this location.

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