Excellent customer serviceShelley R.
Customer Reviews for Mr Stor It
(U-Haul Neighborhood Dealer)
Merritt Island, FL 32952
(GO South on Plumosa St towards airport 1/2 mile make left on Cone Rd)
Services at this Location:
- Mon: Closed
- Tue-Fri: 9:30 am - 4:30 pm
- Sat: 8:30 am - 2:30 pm
- Sun: Closed
Special Operating Hours
- 9/6/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 9:30 am - 1:00 pm
- 12/25/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Victor S.
Staff very helpful overallWilliam C.
Customer did not leave a comment.Darlene H.
Customer did not leave a comment.DAYNE D.
The check-in process is ridiculous. I had no idea i was going to have to provide an alternate contact. So, I picked someone on the fly - and then you had to call them!! Why? Of course they didn't answer - newsflash - people don't answer unknown/unwanted calls anymore. So, that delayed the whole process an extra 15 minutes because I had to now choose someone else (as I was not allowed to retry my first pick) and call them to warn them someone was going to call. Then, for some reason, I had to choose a payment method. I had reserved the truck a week ago - and provided a credit card then - while i was at home in my secure wi-fi. So, while I'm standing in the parking lot, I had to once again enter my credit card - out in the open over a cell phone. I'm writing this review 24 hours after returning the truck - and you guessed it - my credit card was hacked. Unbelievable.Michael S.
All good to meMelody S.
Thank you for the all the help. KeithKeith M.
Quick and easyantonio A.
Customer did not leave a comment.Ramon M.
Maintenance on truck. Loud and vibrated. Might be missing catalytic converter. The rental gentleman was informative and kind. The truck did meet our short-term objective.pam B.
Give Andy a pay raise. He was very professional and a good man. Very accommodating and explained it all clearly. We will go back again.David S.
Customer did not leave a comment.Major R.
Andy was extremely helpful and made the Uhaul rental process a breeze. I will definitely be using this location service's again & highly recommend.Karin M.
no improvent nessasary,and the gentalman andy was extremely helpful, professional, and very polite.TYRONE L.
Customer did not leave a comment.richard O.
Customer did not leave a comment.David B.
Service was great. Thank you.David F.
Checking in was a long and arduous process. When I reserved it I was sent four emails - each with instructions...one email included a tutorial video explaining how to check in online - this is not a simple process...I had to take multiple photos, etc. I was also advised (after I got started) not to use the app as it has issues. The attendant at the facility got snippy with me when I told her the check in process shouldn't take 30 minutesKurt T.
Order a hand dolly, that was not included, but still charged for it... also air conditioner did not workGretchen C.
Mobile check in is terrible. The site does not give good directions. Its very ambiguous. Ended up having to do a live chat just to get it right. And this was with a real person standing in front of me. Please go back to signing a piece of paper. I can guarantee I won't rent from uhaul again as long as I have to use the app for mobile check in.Lacey K.
There was a hick-up earlier, but they were able to resolve it and help me very quickly.Antonio V.
Customer did not leave a comment.Carol S.
Tell the front desk lady not to be rude, and to actually know what the fuel situation in each truck is.Lois O.
Customer did not leave a comment.John K.
The lady working the uhaul in Mr Stor It was very pleasant and knowledgeable. It was all ready with what I ordered in it. Very nicely done!!! I will always rent my vans from here!!!Louise A.
The service and equipment and price was totally awesome! My phone could not open the attachments for the receipt for payment. So, for me, an improvement would be a written receipt (old fashion) at the time of return.Ione O.
$20 turned into $70, no information was given regarding fuel and that i would be charged if returned with less gas than the van initially had. Renting the van at Home Depot would be a cheaper option from now on.Kevin F.
Customer did not leave a comment.Lashanda C.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.Thomas E.
Customer did not leave a comment.Ashleigh T.
At this point I don't have any suggestions for improvement. I am very pleased with the service and the van I rented. Keep up the good work!Ronald R.
Keep up the good workjay F.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.DAVID H.
women was very helpful, very good experiencewilliam D.
Great! The owner was very friendly and attentive to detail. She made sure the van was in excellent condition.Robert H.
Friendly, prompt service. Van was very clean inside and the A/C worked very well.jennifer E.
Customer did not leave a comment.Christopher N.
My overall experience at this location was a fast,easy and pleasant. The customer service representative Tracy was very nice and thorough. She made the process hassle free and simple. The vehicle/Van was in excellent condition. Will definitely refer others and use them again for my future projects and moves. ThanksPhillis G.
Great job and serviceShawn C.
The nine foot van was perfect for my job. The vehicle was immaculate, handled well, and was reasonable as far as costs were concerned.Eric H.
All goodJames C.
Customer did not leave a comment.RANDY M.
Excellent in every way.Robert S.
Customer did not leave a comment.linda W.
the van was wrecked and was told it just had one scratch on it, lucky for me I checked it or it would have been blamed on me. The glass was cracked and had a scrape from begining to end of the vanCindy H.
Tracy, the customer service person, was extremely helpful and friendly.MARGARET M.
Friendly customer service. Rented equipment performed as expected. Good experienceRobert P.
Excellent service. Convenient location. Thank you!Fran K.
Not a thing. Great service. I reserved via website and picked up within hour.Sara G.
Nothing I can think of - it was a great experience!LAWRENCE D.
Customer did not leave a comment.MARY H.
Customer did not leave a comment.MARY H.
No changes necessary. The service I received was outstanding! It was last minute and I will definitely use this service again. I'm an interior designer and needed it to move furniture. I will always contact Barbara for future rentals. Thank you!TAMMI B.
I couldn't ask for a more helpful person at Uhaul, thanks.THOMAS K.