Customer Reviews for Mr Storage Cedar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Storage Cedar

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Anthony S. on

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Nice easy rental Quick and easy

Gabe B. on

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Correct the pickup location address. It isn't 66 Pepsi Way, Harrisburg, NC 28075. The corrct location is 5670 NC-49, Harrisburg, NC 28075

VERONICA J. on

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Customer did not leave a comment.

Pamela B. on

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No improvement needed. Everything was quick and efficient.

Fatima J. on

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Representative was nice and went above and beyond the call of duty. Stayed a couple mins late, after I was running late, trying to find the location.

shea S. on

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Tiffany W. on

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William D. on

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Too little parking. I got the last spot. Closing at 4 seems a little early. Dollies and furniture blankets were sitting out in the rain.

julian G. on

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Very professional and great customer service

Jeff G. on

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Customer did not leave a comment.

Mark B. on

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$1.00 mile too high.

Charles R. on

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William B. on

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paul R. on

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toonica W. on

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great experience

kirsten C. on

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The guy who rented the truck to me was great. I would highly recommend this location!

Kristina C. on

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Great customer service!

CHASE C. on

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It’s not an improvement. The most important thing to me about the Internet I spoke with when I went to receive the truck key, was his understanding of the U-Haul app and he did not take extra time to double check everything or make me pull out my license to essentially restart the check in process.

Mike D. on

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The process worked well and Tony is great! I recently had an accident and can not use my left arm to lift. Tony set up the U Haul trailer when I picked it up and he handled the break down upon return. Great guy! Thanks.

Joseph B. on

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The service I received from this location was very good. It took them nearly two weeks to close my ticket, which was extremely frustrating, but overall other than that they were helpful. However Overall uhaul service was very poor. Poor communication and zero consideration for me

Slawomir P. on

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Customer did not leave a comment.

Kenneth P. on

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Selected the pickup location and online pickup due to ease of pickup for me. Got there, started pickup, truck was not there. Had to go inside and discover that my rental was behind a locked fence. Additionally the quote I have from online booking apparently does not include the selected insurance or taxes which add an additional 100 dollars. And uhaul is charging taxes for insurance coverage. The website booking should be transparent and provide out the door pricing.

Colby B. on

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Excellent service. He was very helpful to our situation. Will be going back to this store exclusively.

JOSEPH R. on

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Kip M. on

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Always great service

Kevin B. on

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Allen B. on

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Best place in the Concord/Harrisburg area!

Hemant P. on

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Service from the location associates were quick.

Brett H. on

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Excellent service! Great people! Will gladly use again and tell anyone who needs to rent equipment about this location!

Thomas S. on

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This bus the 3rd time I have rented a trailer over the last 8 weeks. Price went from $49 the first 2 times to $79 this time. Not sure I can continue to afford to rent at this price....certainly can no longer afford the insurance.

William M. on

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Rachel P. on

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ELIJAH W. on

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We would like our final bill faxed to us. We did not drive 100 miles as we thought. --Elijah Walker

Jennifer B. on

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No comments

Robert H. on

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The two gentlemen that I worked with were very outgoing and very helpful. I will definitely be coming back as a customer during my next move.

ernesto R. on

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Customer did not leave a comment.

Christopher B. on

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Anthony, Tony and their helper(didn't get third mans name) were great! Friendly and Knowledgeable. Very helpful!

Megan K. on

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Nick G. on

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Gentleman was very friendly & helpful. A+ professional

Delaner V. on

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Everyone was nice the service was fast I will be a recurring Coustomer & I defently will recommend this location too friends & family.

william F. on

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Mary M. on

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Carolyn H. on

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U-Haul should not let people use trucks with cracked windshields and tires should always be properly maintained

David F. on

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Both guys working there were very friendly and helpful!

TOMMY C. on

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Mark G. on

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jose R. on

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Krischanna R. on

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julia B. on

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I was informed by a phone call from your Charlotte office that the hand truck, and straps came with the truck.. when I arrived to pick up the truck he said that I had to rent those things extra.. communication is the most important key to any business and it failed on this transaction.. I had been called because the reservation I had already made had to be changed.. again communication!

Michael G. on

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For customers driving long distances have a truck with cruise control offered to be able to use. This would help with fatigue on the drivers behalf. Also it might be a good idea to check the trucks speedometer gauge. I was driving with my wife behind in our 2016 Acura MDX and she clocked us in the rental as driving 8 miles per hour faster than what the speedometer showed on the rental.

JAMES W. on

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JAMES W. on

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Petronella H. on

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Nothing

Kathryn V. on

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John G. on

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I had ordered an Appliance dolly online, only to find out they didn't have one when I picked up the truck. Could have been very useful.

miguel R. on

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Chad H. on

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Mildred G. on

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Donnie P. on

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This location was great and the rep was great. The overall Uhaul experience was not. I had 1 unit reserved and Uhaul changed the location for pickup 2 days before my move! I CANCELLED AND CHANGED TO THIS LOCATION. I it show available at a location it should be there

James F. on

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Toccora C. on

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Darryl M. on

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Very good experience

caig A. on

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good

MELANIE L. on

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no one was in the office so we just put the keys in the lockbox.

elizabeth P. on

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Cathy S. on

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Nice employee, and service

Richard F. on

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Nothing

JOSEPH B. on

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deborah G. on

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Kent S. on

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There was no one there and a very small area to leave the truck. You then send me a receipt that I can't open. I'm not happy with the drop off experience at all.

Walter W. on

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Matt P. on

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Tim N. on

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Small lobby area

Ravonda O. on

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Manager is a great guy! Place a sign on the office door that reads: 'BE BACK IN 15 MINUTES' when the manager steps away from the office.

William S. on

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Customer did not leave a comment.

WILLIAM R. on

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Jonice C. on

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No ample parking at this location! it shares a parking lot with several other businesses and the other businesses have their Customer Only signs and Will have Vehicle Towed signs. **The address on my Rental sheet gave one address to drop off. When I arrived at that location they had a sign instructing to take the truck to another location. This was extra mileage for me! I should not be charged. **Also the little sticker on the outside fuel tank was not very helpful when I went to add fuel before drop-off. I don't know if it was trying to tell me how many gallons it would take to put the fuel at a certain level, but it didn't work! I ended up putting a 1/4 tank more than I should have. Lost money here as well :-/

Kent S. on

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ANGELO R. on

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Vicki F. on

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nothing very friendly and clean building and truck

Van J. on

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A little more mileage on one way delivery would be great. We were OK and never went over but it was very close. Instead of charging per mile maybe provide a range of miles. Some people may feel nickel and dimed doing by mile.

OMAR E. on

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WILL M. on

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RAHUL C. on

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sheila C. on

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We dropped off after hours.

CLAYTON H. on

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Justin C. on

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Nothing. Great customer service.

VICKY C. on

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Be honest. Don't quote one price, then up the price when it's time to charge the customer. I will never rent from this company again.

matt K. on

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Customer did not leave a comment.

Vickie M. on

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Always have local recommended movers' info on hand, for those moving emergencies. I didn't need it this time but, just in case...

toni P. on

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SAM P. on

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Nothing at all great customer service.

Michelle D. on

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Curtis B. on

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Great Service!

DEMARK J. on

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Drove 71.1 miles. Charged for 121 miles. In town rental. Will never use uhaul again. Took before pictures before leaving uhaul rental place of odometer and after when returned. 2nd time this has happened with uhaul. Will be reviewing online as well.

Tim R. on

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LUIS A. on

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very good customer service

alfred M. on

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g.aaron D. on

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Customer did not leave a comment.

Deanna J. on

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Friendly and helpful staff!