Service was great!Vicki F.
Customer Reviews for MSC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sommer R.
Low tire that was bald. 3/16 tank gas.Jayne W.
Thanks for everything!ANTHONY M. | Overall Experience
None. The ladies were sweet and helpful.Elizabeth G.
Very friendly staff and would recommend this company to anyone looking for anything uhaul related!Crystal D.
Nothing, she was knowledgeable, and friendlyBenjamin C.
Friendly, courteous staff, excellent equipmentEllsworth T.
The rep did not even come out to do an inspection nor to ensure the trailer was properly connected. She was not happy when I asked her to look at some damage we found.carie P.
I will likely need to contact corporate - I arrived to rent a 14' truck with car trailer and they gave me the keys and told me I had to hook it up. So I went to the back and hooked it up, except the trailer slipped and I grabbed the tongue so that my daughter would not get hurt and so that it would get on the ball. At that moment Felt a pop in my right bicep and now I am in a ton of pain. Then I drove the truck to the front and asked them to let me know if it was hooked up correctly. They both looked at it and said they didn't know if it was or not. They had never seen that type of hook up (it's a uhual truck and a uhual trailer) When I dropped it off I told them that I think I may have pulled my bicep She smiled. Then told me that i needed to drive the trailer to the back and unhook the car trailer from the truck and then park the truck upBenjamin S.
Customer did not leave a comment.Crowleys Ridge D C.
Very efficient process and trailer was very clean and in good shape. Customer service was excellent.Brandon B.
Customer did not leave a comment.Murray R.
Customer did not leave a comment.Jessica S.
Had to go there twice to drop, didn't open until 10:00 AMRANDY B.
Everything went very well. Don't know how you could improve. Overall excellent experience.Dean M.
Customer did not leave a comment.S W D.
Customer did not leave a comment.TRACY R.
N/A Everything was great with my experience. Thank You!! =)SHEILA R.
Not sure if the lady working at this location should be doing CS. We were about 4 hours late for our drop off time. When I contacted the business and explained the issue, the lady was not very helpful. It may be just her personality, but the tone in her voice was not very nice over the phone. I contacted Uhaul and explained what happened from having to secure the truck and trailers for this move to AR from MO ( 400 miles approx). I explained one reason for being late was because we could not get one of the vehicle trailers until a day later. The CS Rep. was helpful. She stated for me to talk with the drop off location about the delay and ask if they will fix at their end. When I arrived at the drop off location I relayed the information from the Uhaul CS Rep. The lady seemed to get a little annoyed and expressed her opinion about Uhaul practices. Still with an attitude. While my husband and I dropped the trailers and returned to the office, the lady had called someone and the extra charges for being late were waved. She had a better attitude and her tone was better before I left.Cynthia P.
Customer did not leave a comment.Cynthia P.
We had to unhook and lift the trailer with no help.Amy R.
Customer did not leave a comment.amanda R.
Rented the truck from one location, arrived at the correct time and was directed across town to another location to pickup the truck.Tom P.
Customer did not leave a comment.william B.
Customer did not leave a comment.Harley S.
Customer did not leave a comment.CHRIS M.
Don't have a gate to the entrance of the drop off locked up if it's a 24/7 uhaul service.Brianne P.
Customer did not leave a comment.Jason T.
It was frustrating that despite making a reservation well in advance, the preferred size vehicle wasn't available.MELINDA F.
Customer did not leave a comment.STEWERT H.
This location was outstanding. We secured a reservation for a truck on the Uhaul website. A truck was not available at this location so we were given an upgrade for another vehicle at the cheaper price. The manager at this location went out of her way to see that the price that we were quoted online was the price that she charged us. She called twice to make sure that we were given the cheaper rate. I can see why this location has been rated highly.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.todd B.
Great experienceRobert C.
Customer did not leave a comment.Coy H.
Customer did not leave a comment.greg A.
Prompt svc but this place is also a self storage facility and had another person in office.SARAH T.
Customer did not leave a comment.Donald Y.
Customer did not leave a comment.Sharla A.
Went where the email gave the location. Trailer was not there, I had drove over 300 miles to pick up trailer. Lady at that location was rude not wanting to help find the trailer. Finally was sent to the right location and they werr greatJAMES ROBERT C.
Customer did not leave a comment.LYMAN J.
Very welcoming!BOB P.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Erica T.
I was very worried about the condition of the front left tire. If I had been traveling a long distance, I probably would have asked for a different truck. However, I was just in town and never went over 35 mph.JOHN S.
I was caught off guard when I picked up my rental as it was more expensive than the original quote that I was given when I reserved the equipment. This needs to change.Cheryl W.
Customer did not leave a comment.John P.
Charge the proper tax for the areaThomas H.
Educate staff on check out procedures. I completed the check-in process online, and still had to go through a long check-in, answering every question i completed online. Once the paperwork was complete I was given the serial number of the trailer and pointed behind the building to find my trailer. Trailer had a missing remarker light cover, and the bumpstop on the trailer was heavily damaged. I hooked up the trailer and drove back to the office to note the damage. Clerk at the counter responded that "I'm sure they already know about it." I will not return.Troy G.
Very helpfulClare B.
We had rezerved a 27 foot and they gave it to someone else. But gave us two other trucks one a 15 ft. and the other a 17ft. which cost twice the gas. When we ask about the 27footer we were told that there was one in Ash Flat and we could go get that one. This was not our responceabily to get the truck, it was theirs. So would I recommend this location to rent a uhall from. The answer is no way.RICHARD D.
Customer did not leave a comment.Benjamin R.
Customer did not leave a comment.Ronny S.
Customer did not leave a comment.JESSIE S.
Storage is not for Uhaul customers and is very overpriced if you have to rent one there.I would suggest checking out other storage places before you select this one.Kathy K.
Customer did not leave a comment.Tom M.
Customer did not leave a comment.JIM F.
Customer did not leave a comment.Shawn G.
Customer did not leave a comment.luis Q.
Customer did not leave a comment.Amber S.
Customer did not leave a comment.Sherri B.
Great service. The renters before us had left roaches in the truck. MSC bombed the truck to kill the roaches, swept it out, and let us know about the situation in case we wanted them to do another treatment before we took the truck. I feel that other locations might not have informed us of this situation. It wast greatly appreciated.Brandy W.
Customer did not leave a comment.Mario B.
Customer did not leave a comment.LISA J.
These folks are the bestJohn B.
Customer did not leave a comment.Deidra B.
Supply gate code for after hour/weekend drop off or at least have an after hour call number.Dennis B.
Customer did not leave a comment.ANGELA T.
Customer did not leave a comment.LYNDA L.
Customer did not leave a comment.LOUISE Y.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.jessie S.
Very friendly and very helpful staff at this location! Clean and well maintained equipment. No troubles at all. Thank you!JOHN D.
Customer did not leave a comment.jim K.
Customer did not leave a comment.MISTI K.
I'd like to have had a little grease on the mechanism that tightens around the hitch ball. It was more difficult than it needed to be. Also, some grease on the door latch mechanisms would have improved the experience. Otherwise, the trailer was great!Philip R.
Customer did not leave a comment.TERRY T.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.donna T.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.SCOTT B.
The customer service is very poor. Upon my arrival the lady "working" the front desk was on a personal call discussing people in the hospital, sewing buttons with matching thread, among some other random conversation. She did not bother to greet me, nor help me. If this is any indication of how the business is ran, I would not store my belongings here, or use them for any service unless it was my very last option.MARK W.
Customer service after the fact has been awful.Kirk K.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.MICHAEL K.
The lady I spoke with was very nice and easy to work with. We weren't sure what time we would be able to pick up the truck, and she helped us get it at a convenient time. Great experience!Nathanael H.
Customer did not leave a comment.SHELLEY C.
Customer did not leave a comment.DAWN C.
They didn't have all the needed and requested auxiliary equipment...e.g. Furniture dolly and furniture pads. Had to wait for a while to get my truck due to computer issues while they were assisting another customer.JOE C.
Customer did not leave a comment.TOM J.
Customer did not leave a comment.MAGGIE B.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.MICHAEL K.
Batesville location was great!Steven S.
Customer did not leave a comment.DANNY C.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Kathy M.