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Keith S
Customer Reviews for Muffler Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems. Easy pick-up.
Sara GThe charge for additional mileage after my pickup location was changed 2 days before my reservation to a location 20 miles out of my way was a little ridiculous.
Matt RThe mobile 24/7 app is somewhat confusing to a first time user. It doesn't appear to have an easy "back" function to correct information or review the previous display. I tried to do so, and the app took me completely back to the beginning and all data that I had entered was no longer displayed. I assumed the data had been uploaded but I didn't have time to start all over again. But my big issue is about the driver verification. I can understand taking a photo of myself, and perhaps the license photo to know it's up-to-date; however, having to furnish information about other people to call and verify they know me is unnecessary and time consuming. Furthermore, I have rented U-haul vehicles and trailers on numerous occasions which would be on file at U-Haul, so the app should be able to recognize this avoid requiring needless and time consuming information. Otherwise, the truck and moving experience went very well.
roger sGive credit for unused days on the rental.
Doug Mdrop off was quick, clean and efficient.
CHRISTOPHER BI wish there was an "ish" on the equipment cleaned and well maintained, because overall, yes it was. However, there was a strong odor of cat urine in the cab of the truck, and the wiper blades needed to be replaced. Aside from those two items, everything was great.
Jennifer DVehicles are unorganized and difficult to find the unit that is assigned.
Casey SThey are closed on Saturday and Sunday and trying to return trucks and trailers was a nightmare. People were parking everywhere. It was a free-for-all.
KEN EI am not sure if this is an issue with this particular location or U-Haul in general but the equipment that we reserved was not available at the original location, which was closer to my home. This location was 23 miles away that I had to travel to in order to pick up the equipment because of a reported shortage. This cost me extra in gas, although they did add extra miles to my allowance.
Michael MThe corporate office was awful to deal with. The local rep was great!!!
Michael SGreat prompt service!
Ronald CI had to use the app to start my rental. Allow an extra 10-15 minutes for this because you have to take pictures of the truck, scan your license and re-enter personal information. The key box was easy to operate. The 26' truck functioned well. I requested 12 moving blankets, but got 6 blankets and a 2 wheeled cart. If you are turning the truck in after hours, you have to take pictures again to validate the condition of the truck. The Muffler Brothers location is convenient for anyone in the Bowling Green, OH area.
Brian MTaking all the pictures during the return process took more time than it needed too. Good pick up experience I actually got to talk to a real person wheat very helpful.
Stan SI drove it 2 miles and the tank was over full. Got charged $10.50 for 2 gallons of gas. What a rip off and total dishonesty.
JEFFREY BVery rude and unwelcoming. Poor attitude. My pick up time should have reflected my drop off and it didn't. Way easier and better to just use the app and avoid the office interaction.
MATTHEW PEverything went well, thanks again
JOHN HGuy was not friendly.seemed annoyed
Kim ZThe driver side door wouldn't close properly . I felt unsafe with the tire pressure monitor on all the time. The truck needs maintenance.
SACHI SDropped truck off when office was closed. Easy process.
Jennifer SThe van had no working AC which nade the trip unconfortable.
David LFor starters my original reservation was for pickup in Findlay Ohio which was changed to Bowling Green 30 miles away. The Bowling Green location had no boxes, box tape or mattress bag which I had ordered. For some reason they thought I had order a dolly which I had not. I had forgotten my 4 flat to 7 round electrical connector. They had none to sell me so I had to go to harbor freight to buy one. This experience sucked balls.
BRADLEY SWas closed when I got there. Website said open until 4pm, but closed at 1pm. But no big deal with app drop off.
Mark BGreat Service. The agent was very accommodating.
Ronald CGreat place and people to deal with. Everything should be this easy and smooth.
John HSee above comment
Warren MThe customer service at Muffler Brothers was horrible. The store’s website notes that they are open until 5pm. We arrived at 4:45 to pick up a U-Haul and when Scott saw me asking through the door, as he was helping another customer, he let out a huge sigh and began complaining about needing to leave by 5pm. When it was my turn at the register and I told him I was there to pick up a U-Haul, he again let out a huge sigh and gave me a look of disgust. I will never use this location again even though it is the most convenient for me as we have college students at BGSU.
Jillian CVery efficient and professional!!!
devon bFriendly checkin but moving truck was in aweful condition. Fortunately I only needed to travel 30 minutes down the street.
elaine cYou have excellent sales and service team not much to improve overall performance.
DONALD VThanks again
john hEverything was perfect
JOHN HVery friendly personnel.
Eric WI'm 85 so assistance with hitching and unhitching is always appreciated!
Carlton SGreat service very helpful
Matthew MEverything went smoothly. Equipment was ready when I got there. Easy in and easy out for both pickup and return.
Edward BWould be much better if you changed back to customer being required to totally filling up the gas tank upon return. Thus when you receive it you are leaving place with a full tank not having to immediately deal with gas.
ELAINE SThanks again
John HThe back of the truck was clean but ramp and cab could of used a vacuum
MICHAEL SPleasant and knowledgeable.
MICHAEL MThe app wasn’t uploading pictures at pick up. I could click the camera button and take the picture but it didn’t upload.
Katie FThe van was well maintained but the center cup holders were gross and dirty. Customer service needs to smile and be a little more friendly. I felt uncomfortable. The van was in good shape otherwise.
MARY CNothing, friendly agent made check out super easy. Will be using this location again.
David SVehicle was ready on time, clean and comfortable. Staff was efficient. Highly recommend.
SCOTT E