Customer Reviews for Mufflers Hitches and More Inc
(U-Haul Neighborhood Dealer)

552 reviews

525 N Pacific Hwy   Woodburn, OR 97071
(Off Hwy 99e)

(503) 981-8313

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/29/2022: Closed

Services at this Location:

Contact Us

(503) 981-8313

525 N Pacific Hwy
Woodburn, OR 97071
(Off Hwy 99e)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Have coffee waiting. Oh wait, you already do!

Sammy G. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent very accommodating and gracious and understanding great communication will refer

Jose L. 
Rating:
5.0

Nothing i have rented from this location for years. If they don't have a truck i will wait

KRISTIN C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE K. 
Rating:
5.0

Everything worked out great, thank you.

Brian S. 
Rating:
2.0

Gas level was not full so I had to guess on how much to put in and overpaid for fuel. Also there was no mention that the vehicle did not have a loading ramp which damaged the item I was moving. Also the check engine light was on just fyi.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Lisa Z. 
Rating:
5.0

Rich was extremely Professional Honest Nice and Amenable this office is very efficient and reliable; I will always use their services. Thank you, Rich!

Eugenia D. 
Rating:
3.0

It was frustrating to hear that my truck only had a quarter of a tank of gas when I picked it up, since I needed more than that for the day. And then when I got in it had much less than a quarter tank, but I didn't have the time or energy to go back and point it out. What happened to “rent it full, return it full”?

bruce A. 
Rating:
5.0

Fast and friendly. Truck in great condition.

CHRISTINA K. 
Rating:
1.0

Customer did not leave a comment.

DENNIS K. 
Rating:
1.0

Customer did not leave a comment.

Kari M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

It would be good if you carried pad locks for sale. Outstanding service!

Steven R. 
Rating:
3.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO D. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Trevyr W. 
Rating:
1.0

Van that i rented was recently fixed , had to wait for them to get gas. Engine light was on and they reset for me to take it. Rich who works there was rude stating that he was having a bad day . I told him I understand he's having a bad day but customer service is important.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Eugenio S. 
Rating:
5.0

Not one thing !!! Everyone is super friendly and happy to assist in anyway they can . We won't go anywhere else to rent a U-Haul !!!

SUE P. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES K. 
Rating:
2.0

I was told the fuel was at 1/2, I left, got a ways down the road and noticed it was 3/8. I returned it with 1/2 tank anyway because that's what was on the contract and didn't feel like arguing over it even though the price of fuel is $4.00 per gallon

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
5.0

Nothing but pure satisfaction! Effortless reservation, pick up & delivery! Very personable staff - thank you!

HOLLY D. 
Rating:
5.0

These people have been great in every thing I've done. Very supportive. Will use again.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Yvette W. 
Rating:
5.0

Nothing

SUE P. 
Rating:
5.0

Even tho we had a complaint the guys were nice. Thank you

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

The only issue I had was that there were 4 different tires on the trailer which causes the trailer to wobble

mike O. 
Rating:
5.0

Customer did not leave a comment.

AGAPITO V. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

I experienced great customer service from all the staff at this location. I had moved my original reservation from the U-haul of Salem because of a change of plans. Great customer service at the Salem location where they located the trailer I needed and arranged the new reservation. Good experience all around.

Dennis L B. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

The back of the truck smelled really bad and the low beams were not adjusted correctly. We couldn't barely see.

Steven P. 
Rating:
2.0

Customer service was not good. I was told if the truck broke it was my responsibility to repair the truck with cash only. T han when I received the keys i was not shown what truck was mine i had to find my own truck. After leaving the breaks were horrible , engine light came on before I got home. 15 miles away. I had to hurry up and only move 1/2 of what was needed to due not wanting the truck to break down. For a truck that only has under 80,000 miles on it, it tan like it had 250,000 miles on it. I would not recommend this uhaul company to anybody. Such a poor truck I turned it in 2 days before needing to.

TRAVIS JEREMY A. 
Rating:
4.0

Computer was slow and having issues. Worker very helpful and nice.

Isaiah V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Marylou W. 
Rating:
3.0

over charged

michael S. 
Rating:
2.0

Customer did not leave a comment.

Fabien G. 
Rating:
4.0

Tire alignment. Truck pulled hard to the right and felt bumpy.

Tyler M. 
Rating:
5.0

maybe some preventive maintenance- the rollup was awfully devoid of lubrication

MATTHEW R. 
Rating:
4.0

Customer did not leave a comment.

Debra W. 
Rating:
4.0

Customer did not leave a comment.

Molly R. 
Rating:
5.0

Nothing. There is all good.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Perry R. 
Rating:
5.0

Customer did not leave a comment.

Robynn B. 
Rating:
1.0

Was suppose to Pick up 17 foot truck at 8AM on 5/22/21, The location could not log into Uhaul so had to wait 3 hours for Uhaul to get their site working again so I could get my truck. Was charged $19.48 for fuel, and only 7.5 miles driven. I also parked truck on a different incline that when I picked it up, so I don't know how they came up with that figure. Was charged $18.48 for sales items, no idea what that was for, nothing was used. Wonder if UHaul will even read this

MIKE W. 
Rating:
5.0

Your team here is very friendly and helpful

Linda C. 
Rating:
3.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Nothing

Damian S. 
Rating:
5.0

Maybe be open later on Saturday.

karen G. 
Rating:
5.0

Customer did not leave a comment.

cindy S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Marie made all the difference in the world. She was so thoughtful. plus being helpful, made everything go so smooth. We would rent again having people like her to help us with all the things we didn't know. Thanks, Robyn

CINDY W. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

wonderful help and asststance, very professional!

wesley Z. 
Rating:
1.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Very friendly and helpful. Quick and easy 😊

Ken C. 
Rating:
5.0

Online pre checkout was good until the very last to review “form.” User agreement access was not intuitive and took me several tries before I figured it out.

GREG H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Fast friendly service and free coffee can't beat it thanks for helping me get all discounts by putting gas in to quarter full great benefit

CHARLES K. 
Rating:
5.0

Worked out better than I thought it would thanks

michael V. 
Rating:
2.0

They failed to hook the chains up properly they failed to check the lights the running lights on the trailer I was pulled over by Oregon State Police and I had to take care of it myself the man that helped me in Woodburn needs to be taken back to school and taught how to properly hook up a trailer and check the lights

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

bill P. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
3.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Everything is Went smoothly.

MARY B. 
Rating:
2.0

Outside of truck filthy; extra $10 added though it was not on the online quote for some sort of “licensing”. Took 2 people, 2 computers and nearly an hour and I was the only customer! No paperwork provided. After spending $1,000's on numerous U-Haul products, rentals and services, this was the worst. Please refund the bait and switch $10! Thank you.

BRUCE C. 
Rating:
3.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

Customer did not leave a comment.

Tobin H. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Nothing :) thanks - we dropped after hours but everything went something and we had a ton of parking - drop box easy to find and signage made the return a breeze

Thomas H. 
Rating:
2.0

Lady behind counter very slow, unpersonable and shouldnt be working in customer service

ADAM R. 
Rating:
5.0

Customer did not leave a comment.

Ronda C. 
Rating:
5.0

Truck was empty on fuel.

Mickie L. 
Rating:
5.0

The truck worked well, and the staff was great. The UHaul Truck Share experience went very poorly - the mileage that UHaul had recorded in your system was off by 12000 miles. This kept the app from accepting my mileage entry when I picked up the vehicle, and again when I returned it. The staff called UHaul to try to get the information entered when I picked up the car, but couldn't get it fixed, so just entered a comment. The time this took caused me to return the truck after hours, so I ended up needing to call UHaul to get the truck turned in. I think you may want to invest in improving the Truck Share experience in these error conditions to improve the customer experience. I was frustrated at the time, since I spent so much time working around this mileage issue (30 minutes at check out; more than that at check in). Putting that part of the experience aside, the truck was clean and drove well - I was very happy with the truck itself.

John W. 
Rating:
5.0

Great customer service always a pleasure doing business with them.????

CYNTHIA S. 
Rating:
5.0

Great customer service, thank you

james R. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
2.0

I was getting charge for more gas then what the U-Haul actually had but i took pictures.

Jose G. 
Rating:
3.0

Their system for checking out the rental was incredibly slow, and it took 15 minutes to load all the information. When moving, time is of the essence, so that was not ideal.

REBECA R. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Employees were very friendly. Enjoyable experience.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
No reviews have been submitted for this location.

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