You have excellent service, especially agent Zakia, who is very professional and has exceptional expertise in explaining and presenting your services. I am very satisfied and thank you very much. Keep up the good work!
mohamed a
Customer Reviews for Multi Brands Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked online over the phone with a girl named summer and told her that I was not able to pay with the credit card that I booked with. And she verified that that was okay, and that I could pay with a different credit card, but when I got there she was adamant that I had to pay with the credit card that I booked with. This was the reason that I called ahead of time to make sure I didn't run into this situation. Which of course, I ran into, she then tells me that over the phone, the girl gave me 260 km when all I asked for was a 160. So she set that up and then the lady at the store, the location with the truck told me that if I wasn't going to use it, we could change it to 160 and it would be cheaper. So I said, yeah, go ahead, I'll, it won't be over 160. It's going to be right around 150, so I get there. Figure out the credit card situation, and I leave. I go pick up what I'm moving and I move it. And then I drive the vehicle back. I ended up putting about $15 too much in fuel to put it to where it was when I got it. Also when I picked it up, she said that it was the one line over top of half when I got into the vehicle I have pitchers, the gasged was more at about half as soon as I started driving it, it was at half. So I drop it off with that gas in it. And she comes in and she says, oh, it's gonna be whatever. Whatever I just need you to pay for this. I said, well, what is the extra? We agreed to like 130 something, so you goes well. You went over for a kilometers. And I said, well, no I got up to about 155, and you said it was 160. She goes no, no, they only do 150, but I verified with her. That I was getting 160 before I left, so the whole thing was very sneaky greedy. And everything is hidden, instead of being transparent. The location is also very ghetto. The owners of the company are very ghetto and dirty, and I would never suggest sending anybody to this location because they are liars and scammers. I also don't put a 100% blame on the store owner as summer completely lied to me. As well, she also forced me to book. When I was not ready.
Brendon HI found this location and the service to be exceptional. The owner I am assuming went out of his way to ensure I had a truck and was able to move without hassles. The truck was clean. I didn't notice any moving blankets but I didn't need them. Pricing is reasonable - pretty standard for uhaul. I just like the convenience of the location and the ease of renting. I would definitely recommend them and I will be using them again.
Claudine MVery bad service at the Multi Brands Outlet on Lundy’s Lane, Niagara Falls. I was charged $213 for driving only 48 km, plus an additional $30 for gas, which is much higher than expected. Previously, I rented the same 20-foot truck from the company’s Montrose Road location in Niagara Falls, where I paid only $79, including approximately 70 km, with no hidden surprises. The huge difference in pricing between the two locations is unacceptable and feels unfair. Based on my experience, I will never use this location again and would not recommend it to any of my friends. I hope the company reviews the pricing and customer service at this branch.
Ijaz SI reserved a truck in St Catherine’s but was told the day before that none was available and was moved to this location. I appreciate that extra kms were granted, but the gas for the extra 13 km still came from my pocket. While the manager who dealt with my phone call and rental was extremely helpful, the odometer reading on the paper didn’t match that of the truck and a “full” tank was not at the fully full line. *if you change the pick up or drop off location from the customer’s request that was confirmed, consider not only km credit, but fuel credit as well.
MELISSA BGreat service, amazing staff
ABDULREHMAN NIf you could be honest about the pricing up front, I booked in for the date and as quoted $44, when I went to pick up it had gone up to $142, it was explained to me that was due to the milage for the 70 km, I was going to be traveling at $1 per km.. When retuning the vehicle, I was asked if I had filled, I replied no that I had not been asked to and I had paid milage, I was told even though I had paid milage, i would still have to fill it. At which point I stated the truck wasn't full when I got it and showed the attendant a picture of the dashboard showing just under 7/8th of a tank. he said that didn't matter as his phone had calculated the cost at $42. So, I went and put in $44 to be on the safe side and that completely filled the tank. So upon return I expressed the fact that I had put in twice the gas I had used, meaning I had paid for the previous customers gas and expected half my money back. He took out his phone again and told me it was what I had used and that is what his phone had calculated and I didn't understand. I told him I did understand and that I have a Degree in Economics and my understanding is that he was ripping me off. So much for a $19.95 in town rental, a van for 6 hours $188 for 70 km
ROGER CThe location was too small and difficult to back into to hook up a car carrier.
Richard HDon’t take everybody and their grandmother. This man and his poor wife don’t have the same values as Canadians do. I’ve never been treated so poorly in my life, do not hire Muslims and/or foreigners. Please stop. At the very least, don’t send me there again.
AMANDA MThe windshield washer was zero when i had to use it since it was a snowy day and it became a hazard for me to drove on highway with a dirty windshield with salt .
PRATEEK SThe people were absolutely fantastic to deal with. I am 100% totally satisfied and would highly recommend this location. The truck was clean and in great condition. Excellent experience !!
JAMES HToo.much time wasting in accessing the service
PRINCE AGood
Patrick DVery helpful and friendly staff, everything went smoothly. Would definitely recommend.
BRYAN TI didn’t find the off location pick up easy. It is all online and would rather deal with someone face to face. When I got the truck home to load it the back had a lock on it and no key. I had to call and wait for someone to come take it off. The staff were helpful and apologetic. I felt bad for them. We were behind schedule in the end.
Tracey COnly problem with the 10 inch truck it needs more foot space for taller people
Damion bBack tires were completely bald, had no choice to back up on a piece of grass tires would not move, had to call a tow, as well i put a 1/4 of tank in but they wanted to charge me extra 30$ because previously people who rented it put a little more than 1/4 of tank
MARIE B