Customer Reviews for Munchies Gift & Variety
(U-Haul Neighborhood Dealer)

1,537 reviews

850 King St W Unit 18   Oshawa, ON L1J2L5
(King St W and Thornton)

(905) 723-4477

Office Hours

  • Mon-Fri: 9 am–9 pm
  • Sat: 8 am–8 pm
  • Sun: 9 am–8 pm

Services at this Location:

Contact Us

(905) 723-4477

850 King St W Unit 18
Oshawa, ON L1J2L5
(King St W and Thornton)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–9 pm
  • Sat: 8 am–8 pm
  • Sun: 9 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck’s alignment was off and it drove awkwardly.

Lee B 
Rating:
5.0

Customer did not leave a comment.

Efren B 
Rating:
4.0

Easy to deal with and great customer relation

REY B 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
4.0

Issue with shifter on truck, shifting into/out of Drive was problematic. Also truck only had 1/4 tank. Was advised about the shifter issue when checking in to pick up truck and the gas as well. Would have been nice to have more gas in the tank upon pick up. Location and staff were very friendly.

Alexandre D 
Rating:
5.0

Customer did not leave a comment.

michele p 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

My U-Haul rep could not have been nicer! Very friendly and accommodating! Highly recommend!!!

Kathryn M 
Rating:
3.0

I believe I was overcharged on my mileage

Andrew L 
Rating:
5.0

They are such lovely people.

Katie P 
Rating:
5.0

Very easy process at this store.

KELLY L 
Rating:
4.0

The cab floor was very dirty and I worried I’d be blamed upon return but I wasn’t and they were totally understanding so not a huge concern. There’s often a wait for keys and/or pickup but the staff are very friendly. Again, a tiny bit frustrating but not a huge concern

Nancy S 
Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Helen H 
Rating:
5.0

Very polite, friendly and informative.

Tamara R 
Rating:
4.0

Customer did not leave a comment.

Tracy O 
Rating:
5.0

Customer did not leave a comment.

Alma C 
Rating:
3.0

Customer service was not good. Went to return the vehicle and the authorized guy was not sure but the lady there was not english speaker and couldn’t understand anything

manjinder s 
Rating:
3.0

Customer did not leave a comment.

Darinka M 
Rating:
2.0

Customer did not leave a comment.

Brendon B 
Rating:
5.0

I wouldnt recomdnd Uhaul as a company to rent from... i was told 90c a km n drove 17.. was overcharge on my invoice.. slso whats the Environmental charge for n who gets that?

DEAN J 
Rating:
5.0

Customer did not leave a comment.

Ian M 
Rating:
3.0

I need to change the rental date but can’t get an answer at the location

Andy L 
Rating:
5.0

Customer did not leave a comment.

Sebastiano A 
Rating:
4.0

Make sure there are enough vehicles for the number of reservations made. I arrived early and was told I was ‘lucky I came early’ as the pick up time I had reserved would not have had an available vehicle (van). There was someone booked 30 min before my reservation and only one van.

BARB K 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

Customer did not leave a comment.

BRENT B 
Rating:
4.0

Very good experience renting from Munchies Uhaul. Staff were very professional and helpful. Van was brand new and clean. Only downside was the Uhaul app, found it very finicky, hard to use. Overall very good experience.

Brett B 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

As far as I have witnessed there is nothing to improve. Thank you, will definitely use this location again if need a rental.

DIANA N 
Rating:
5.0

Customer did not leave a comment.

GREGORY B 
Rating:
5.0

Jackie is an excellent retailer and does whatever he can to help his customers out. I will never go to another Uhaul location in Durham Region.

Trisha B 
Rating:
4.0

Service was quick, would have preferred a cleaner vehicle and also a run around with how to use the vehicle. As I was a first time user, the experience was not so great but good enough.

vino j 
Rating:
1.0

Very unhappy with the service provided and the charges applied to my VISA over charged and all I got told was not him it’s all to do with U-Haul will never rent again from U-Haul as this is the second time this has happened. I will be posting my experience to all online social media sites shortly. As I was not offered any resolution to the situation is very unprofessional. Also will be contacting my credit card company.

rob s 
Rating:
5.0

Customer did not leave a comment.

Neil T 
Rating:
4.0

this was not my original pick up location. issues with my reservation. I was not happy changing locations

andrew H 
Rating:
4.0

Customer did not leave a comment.

Colinne A 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Jackie and Sue was great to deal with! Would recomm to do your rental at this location.

Leon N 
Rating:
4.0

The U-haul truck had a leak that went on my close and damaged multiple boxes. Not impressed at all. Things like this should be checked and maintenance should be done on these vehicles regularly

Stavroula M 
Rating:
5.0

Customer did not leave a comment.

Catherine H 
Rating:
2.0

recommend renting from an authorized u-haul center

Richard M 
Rating:
5.0

Would be preferred if all tanks were on full easy to measure for refill

Bonnie B 
Rating:
5.0

Customer did not leave a comment.

JESSON R 
Rating:
5.0

Quick Response and very Friendly

Gobinath S 
Rating:
5.0

The owner was very helpful. Called me when I put in a pick up time that didn’t work with the location and explained to me the best path forward. The staff at the location made pick-up and drop-off smooth and easy.

Craig B 
Rating:
5.0

Customer did not leave a comment.

Aakashkumar P 
Rating:
1.0

Nail clippers in the driver door . Random gloves on the passenger side

Steven A 
Rating:
5.0

Always professional

David C 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
1.0

Customer did not leave a comment.

Justice B 
Rating:
5.0

Jackey is always helpful and runs a clean business. Thank you

David C 
Rating:
3.0

Maybe get some 26' trucks... its hard to find a 26'.. lots of 20 and 15 foot trucks.

Mark M 
Rating:
5.0

Customer did not leave a comment.

JAYARAJU M 
Rating:
5.0

Excellent service at the pick up location

Patrick F 
Rating:
4.0

Rental went smoothly, no issues with check-in or check-out. Vehicle worked as it should. Booked rental for store opening time, delayed slightly as store opened a bit late. Winter time, minor delay, not a big deal.

Greg S 
Rating:
5.0

Great place to rent from.

derek c 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S 
Rating:
4.0

Customer did not leave a comment.

JOSEPH a 
Rating:
4.0

Customer did not leave a comment.

Steve S 
Rating:
3.0

Fuel gage was just a little over 1/8 . Should have taken a dash picture b/c form said 1/4. I misunderstood when I was told to mark the gas level on the sheet which I did. We only drove 16 MI total . Fuel gage needle barely moved at all. Excessive $29.95 + hst gas charge was lowered to $20 after much argument. Also smelled burnt oil. Check engine line came on on return journey in the last 2 miles of it. Vehicles in CA should have km/hour gage visible not only mph

David C 
Rating:
1.0

It's been over 24 hours and I haven't recieved my deposit back yet. I normally go to the specific U-Haul location and typically the deposit is back in my account before I leave the premises.

Kyle W 
Rating:
3.0

We booked a 26 foot truck 6 weeks in advance- they didn’t have one because it was being dropped off in Barrie- we had to make 2 trips to move which is completely unacceptable- we were moving from Whitby to Barrie- then we get charged for late arrival- very unprofessional and caused us delays to our movers as well as we needed 8 am pickup and it wasn’t available till 10 am- this caused us undue stress and loss of our moving help! This is not acceptable

David M 
Rating:
5.0

Everything was so easy to access and the pick up and drop off was so simple and smooth, I almost couldn't believe how easy it was. I got a beautiful, new, spotless vehicle. A 5 star experience all around

Sandra V 
Rating:
5.0

The staff was friendly, efficient and helpful. The whole process was smooth and quick and booking online made the whole process quick. I would recommend this location to all my friends and colleagues. 😊

Christopher C 
Rating:
3.0

I went into the store asking to rent a truck for a couple of hours. Man said there wasn't any available. I'm like there's 10 in the parking lot.. So I went online and there were trucks available so I reserved one online and went back into the store and said how does this make sense?? I feel you will lose customers because of this not everyone has access to a computer.. I wasn't happy that I wasted a hour trying to get something that was available but only by online access..

Hailey M 
Rating:
4.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Very friendly and fast. Came out to help make sure the trailer was secured on the hitch too.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Smooth transaction. Nice folks.

Dirk D 
Rating:
1.0

Not charge 40 dollars for a late fee.

Madison S 
Rating:
5.0

Jackie Chan at the "Munchies" located at the Thorton and King location in Oshawa is very pleasant and easy to deal with. I highly recommend renting from this location for all your future moving needs. Bravo Jackie! A satisfied customer, Gord

Gordon B 
Rating:
5.0

The vehicle I rented was good but this vehicle had a starting difficulty But other then it is good 👍

Samson L 
Rating:
4.0

Customer did not leave a comment.

Jeremie T 
Rating:
1.0

This location scam me on the gas fuel

Omar S 
Rating:
5.0

Customer did not leave a comment.

Dexter G 
Rating:
5.0

Customer did not leave a comment.

debra s 
Rating:
3.0

Check in was quick and easy. Returning the vehicle was disappointing. On the journey back, the engine light came on. I notified the man behind the counter, but he was busy with customers, he did not inspect the truck, or mileage. I have rented from U haul in the past and know the routine for returning a truck. He said he would note the engine light on the key fob, and just wanted to know was the truck clean and gas was back at rental level. This check in routine protects the customer and U haul / agent, and left me feeling I was put in a dubious position. I did take pictures of the dashboard, showing the mileage and engine light on.

Nicholas C 
Rating:
5.0

Very easy, pleasant and quick process to pickup vehicle.

PAUL K 
Rating:
5.0

Customer did not leave a comment.

Melodie C 
Rating:
5.0

Friendly and efficient

Leun H 
Rating:
5.0

Customer did not leave a comment.

Yves S 
Rating:
5.0

I appreciate your service at all times because of truck always like new And the customer service is great very friendly I always happy with that location thank you Best Regards

batravil v 
Rating:
3.0

Customer did not leave a comment.

JIM F 
Rating:
5.0

Very satisfied. Truck was clean and dependable. Very fast in and out cycle.

yaro s 
Rating:
5.0

Customer did not leave a comment.

Aleksandar S 
Rating:
5.0

Customer did not leave a comment.

Serina T 
Rating:
5.0

I regularly use this service when I need a Uhaul. Great customer service and well maintained Uhal vehicles

sherida b 
Rating:
5.0

put a step that pulls down for short people to get in and out of truck. have had knee replaced and found it hard to get in and out of truck. thank you for great service other than the step.

kenneth R 
Rating:
5.0

Prompt, friendly and efficient service 👍

Pete C 
Rating:
5.0

Great service

Raihan M 
Rating:
1.0

I booked this Trailer for 8:30am as it showed that this location was open at 8am. I got there to find out that on Sundays they open at 9am and have been since Covid started. It would of been nice if the UHAUL System was updated to reflect a 9am opening. Why hasn't this been fixed in over 2 years as I'm sure that many others have had this problem with this location??? I feel that I should be compensated as I was late for a Trade Show And it didn't look good on me.

MICHAEL T 
Rating:
3.0

Customer did not leave a comment.

stephen h 
Rating:
5.0

Customer did not leave a comment.

NYLE G 
Rating:
5.0

You don’t have to do anything else to improve the service.It’s already excellent.

federico s 
Rating:
5.0

The trailer was there on time, in good condition, gave me no problems at all. Check in and check out was quick.

Bert M 
Rating:
5.0

Customer did not leave a comment.

Lori C 
Rating:
1.0

I found the entire experience to be very impersonal. No one walked me to the vehicle to check it over when I picked it up or dropped it off.

Deborah F 
Rating:
5.0

Customer did not leave a comment.

frank p 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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