Customer did not leave a comment.Doug M.
Customer Reviews for My Family Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Satisfactory servicecharles O.
Location was convenient but the clerk was rudeLinda B.
Customer did not leave a comment.Julian L.
I had an awful experience in this location, The people who work there are unprofessional, I spent almost half an hour getting the truck, and the gas wasn't at the point he told me. when I returned it, they asked the customer to take a picture to show them the oil level and the kilometres, after I said no to him, he speak something in their language to me, sounds not like good words. and also, they took another 20 mins to get the paper works done. In conclusion, Bad service, rude people, poor experiance.GUOCHAO L.
The price was a little bit expensive the rest is excellentyassir A.
The truck size I had reserved, at least two weeks in advance, was not available. Had to go with a larger model, which was okay, but it took a while for the licensee to contact U-Haul by phone. Which was frustrating. When that was sorted out, I had to go through the license, credit card stuff, which I had already done online. So much for quick pick-up! I shall be avoiding this U-Haul location in the future. Your product is okay, but the service is not good at this location.Brian S.
Customer did not leave a comment.Joshua C.
Bad serviceJORGE P.
I was guaranteed a 10 ft truck but there was none available. I was charged for a 15 ft truck.ARI B.
Review is not for location but overall experience-Please provide info if previous driver is not returning vehicle. Uhaul/share experience is extremely frustrating. Gave me wrong password and the other time would nit let me proceed online to authenticate. Took me 2 days and 2 cancellations before I could find get a vehicle.ROHIT J.
The truck had no equipment the truck had a hole in the floor of the back covered with a wooden board I booked at one location and was forced to pick up at another location.cedry C.
Blankets were not there. Owner didn't care. Had to drive to another location to get them Large home in back of uhaul piece of wood over it to hide it - safety hazard Received text to return to different location - did not do Location charged us for mileage even though we had over 700 free alms and used less than 400. Paid it to get out of store and had to call uhaul to get sorted Charged us for blankets even though they had none I could go on but not worth it. No one at Uhaul seemed to care. Very poor customer service all roundNiven P.
Customer did not leave a comment.Justin R.
Great service, quick and easy. I'll be back.RANDALT S.
No problems at all very good serviceSHERRILEE C.
Customer did not leave a comment.Tatiana W.
Explain the actual cost such as a depos a little better I was charged in miles not KmsELIZABETHV R.
Customer did not leave a comment.LAURAELIZABETH C.
Our experience was a nightmare. We booked a 20 foot truck and a couple of days before we were to pu we were told we would be getting a 15 foot with a trailer which was unacceptable. We were to pu in Arcona and ended up having to pu in London. We lived in Grand Bend and we're moving to Orangeville. The pu was not smooth the fellow at the pu spot tried to charge us double so we had to call your head office. My husband was not happy and said he would never use your company again or recommend you. It was not a good experience!!!MAURICE B.
The truck had been used for concrete transportation by a very intensive smoker who also likes to eat potato salad in the salon. I am no Sherlock to figure it out. The link I received shortly after the lease had started led me to a page where I was supposed to confirm or dispute the condition of the equipment, but when I actually tried to upload a photo of the salon it gave me an error and page refresh didn't help due to the link expired. Get your sh!t together, Uhaul, the service almost felt like a fraud.Nikolai U.
I paid for a dolly and I didn't receive oneJOEL K.
never rent a uhaulAngela D.
Customer did not leave a comment.KEVINH L.
Customer did not leave a comment.Lynn M.
Great service. Pricing fair. Planning on using in the near future..scott S.
I requested to pick up my truck at the Esso Gas station at 769 Southdale Rd E. but missed that my confirmation came from 1101 JALNA BLVD UNIT 5. I picked the Esso Gas station because it is across the street from where I live. I showed up at 9:00 am on the day of my pickup at 769 Southdale and the guy there said he didn't have a truck for me. When I offered to give him my name so he could look it up he was very rude and wouldn't take my name and told me to call U-haul. He was very rude and unhelpful. I called U-haul to find out that the truck was at 1101 Jalna where I drove over and picked it up. The gentlemen I dealt with at this location were very friendly and helpful. The truck had garbage in the back and in the cab which I had to dispose of.JASONA H.
The attendant at Family market whom we delt with to complete the rental agreement immediately prior to obtaining temporary ownership of the uhaul truck on our moving day was rude and extremely difficult to understand an deal with over all. After the unnecessarily long an daunting task of completing the rental agreement.... we recieve the keys and immediately head to the parking lot where the truck is located. The state of the cargo area wasn't poorly maintained, although it hadnt been swept out and blankets were strewn about the overall condition of the interior cab located at the front of the truck where the driver an passenger are seated was left in such a poorly maintained filth ridden condition, that not only were we forced to spend 25min cleaning, whiping, sweeping, an sanitizing the entire interior of the cab before we felt comfortable driving it off the lot, even after removing 13 water bottles, numerous fast food containers, loose papers and other garbage that remaind left behind from the previous individuals who rented the vehicle... the amount of clumps of dirt and mud that painted the entire cabin of the truck from the roof to the floor was simply obserd and we were illiquipt regarding the cleaning supplies required to remove the filth so after taking a short video of the situation at hand we eventually drove the moving truck off the lot bound for the address in which we were now late on arrival for moving day! What a joke the whole experience turned out to be.... theirs so many moving companies that rent trucks at affordable prices i seriously doubt I ever rent from uhaul again.Dustin H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Jessica M.
I booked days in advance but when I arrived they were in the process of renting their only truck to another person. Fortunately the other person was very understanding, however I stood in the crowded store for over an hour because neither employee knew how to complete the paperwork. Both were very rude and unapologetic. Not to mention it clearly stated online that I was never supposed to have to enter in the first place and the keys were to be brought out to me. GO ANYWHERE ELSE!!!!Justin D.
Customer did not leave a comment.Brenden B.
No problems. All went smoothly so quit pleased with rentalRichard C.
I was assisted by two separate clerks at this location (one for pick up and one for drop off) and both were above and beyond helpful and amazingly friendly! 10/10 customer service, 10/10 for speed of service and 10/10 for ease of service! The truck was immaculately clean in the cab and back, smelled pleasant and drove perfectly, everything was explained to me and I felt very welcome at the store; I read some poor reviews of this location beforehand and those reviews were the complete opposite of my experience. They were so friendly at this store that I honestly might start driving out of my way and past other corner stores just to shop there because their customer service is worth it. I would 100% use this location again and WILL recommend to my friends.Michelle Margare F.
Amazing service. Thank you so much!Carlos R.
The dolly I rented was not in the truck and we had to do all the heavy stuff by hand.Marie-Eve B.
The truck was dirty inside both, the cabin and the trunk, it also have cigarettes inside.Carolina B.
Customer did not leave a comment.Laura C.
Customer did not leave a comment.Tom V.
Person in charge of the store was not friendly or very communicative. Upon asking questions did not have any answers. The utility dolly was missing.Saurabh A.
Customer did not leave a comment.Nicole V.
Customer did not leave a comment.Justin L.
The guy in the store was very rude He didn't was talking with me nice When I was asking questions he was raising his voice he was kind of mad I don't know what wrong was with him that's why I don't rate for him very very poorhasan B.
Customer did not leave a comment.NIDAL E.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.Terry B.
This was the worst customer service I have ever received! Found the man to be very rude and just not very helpful at all. We have used uhaul a number of times, and never had an issue. I should have used the mobile checkin. I will Not use this location again.daniel W.
From my personal experiences they(owners) seems to /come across to be very very untrustworthy... that's just my experience and I'll never return to that location and conduct any form of business even to purchase a pop...sad very sad..,give the location to Walmart.christopher V.
Have depot locations do checks on all incoming/returned vehicles to ensure no mess or damage, as well a secure vehicle. The passenger door was not latched or locked, cans and bottles left in cab and garbage/dirt in back of truck.Wendy S.
More detail has to be made to the care of the vehicle I rented. It had a lot of mud dirt in the inside.roy M.
The truck cab cup holders were full of cigarette ash. The cab reeked of stale cigarette smoke which is now in our coats which will have to be cleaned. The back of the truck was full of dust and debris left over from the last rental I'm assuming. No blankets or dolly were in the truck. There was only 1/4 tank of gas in the truck, even though I was going all the way to Scarborough. Extremely inconvenient to have to fill the truck twice.lucas V.
Price of truck didn't seem rightali A.
The service I received was absolutely horrific! I waited for over 30 minutes picking up the truck....then another 20 dropping it off. The man doing the rental should be fired! Totally incompetent, I was told one price about 20 minutes earlier then charged another price, when I asked about it he just shook his head and said this is the price. No honoring the others word at all. It will be an absolute dire emergency before I rent from Uhaul again and i will be letting everyone I know the same. Customer service FAIL!!!JP S.
Because it is located in a market, it took 1/2 an hour to actually get the van due to the constant interruptions by other customers. We kept having to wait while other customers' purchases were rung through. This ate into our allotted time. The gentleman was very apologetic but perhaps this is something you could address.wendy D.
Use good manners when asking for identification.joan C.
VÃ©hicule had an inoperable running light. Sales agent expressed dismay and practically displeasure that I would not purchase insurance. I had the impression he had a monetary stake in that aspect of the rental??nil P.
The owners had no clue what was going on. The 24/7 mobile clinic took nearly 1.5 hours and caused me to be late for work. Disgusted by U-Haaul's lack of preparation for my arrival.Tanner K.
The lock didn't work. The key that was given did not unlock the lock. Opened once during a drive which was not pleasantSwagath M.
maybe be nice and polite? the service was absolutely terrible, they had people buying stuff going in front of us, no check of the truck, no lock lent for the back, it was dirty inside the driver's space and the back.james T.
Customer did not leave a comment.Tara W.
Did the reservation online and I requested 3 dollies which were not at pick up place. So I had to drive extra 20 km to pick them up. Waste 1 hour of my time and paid extra money for km and gas.JENNY B.
if you want to deal with a RUDE CURSING UNPROFESSIONAL...HE'S YOUR GUY.... a tru asshole... the truck was great... his attitude..not so much...DEBRA H.
Excellent service.MOUSTAFA A.
Customer did not leave a comment.DOUG H.
Nice and easy transaction!DAVID B.
Customer did not leave a comment.ANWAR H.
Customer did not leave a comment.giddel M.
1. At least sweep the back of the truck before renting. 2. don't lie about the amount of gas in the truck,the customer can easily check the gauge. 3. 2 1/2 hours to register is unacceptable especially when you have a pre-existing account. Understandably some rental offices are convenience stores but should a renter have to stand aside while the clerk puts the rental prosses on hold to tend to everyone else who walks in behind the him/her? That process put me 2 hours behind schedule, witch led me to miss my 2 hour time slot to use a service elevator. A service elevator that couldn't be booked until the next day, next day meaning I had to pay 86.53( more then the invoice for my u-haul rental) to my landlord because i wasn't out within the arranged time. I honestly wouldn't recommend any convenience store rental office to anyone, those kinds of stores have priorities that don't include the u-haul customers. And are, in my opinion a detriment to the u-haul company. Most likely won't be a reoccurring customer.TAYLOR A.