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RUSSELL B
Customer Reviews for MY4Brats LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We requested an appliance dolly and it wasn’t in the truck so I had to find a rental
George SThe truck was dirty and sticky inside the cab. We also ordered a dolly to help us move boxes, which was not supplied to us nor was a refund given. I was also charged an extra $212 for undisclosed reasons other than 2 gallons of gas. Terrible experience overall. Bad enough that I will never rent another UHaul again.
Caroline SThe truck is fine on flat roads but not good on steep hills. Need to inform customers to use flat roads. Trucks are not designed for 6% grade roads.
frank cThey were rude and not professional. Didn’t have any customer service. And the U-Haul was dirty.
christina lThe truck lender was the best customer service personnel I have done business with in years. Her confidence ,friendliness, and business skills were all very professional. The location of the business is easy accessible.
Viola BTruck was dirty, dog or cat hair all over the inside. Check engine light was on they said it was catalytic converter and that it was fine. I was transferred to this location because initial location didn't have a truck. They didn't have the reserved equipment dolly or packing materials I had requested and I had to go to another location to get supplies. Very disappointed in the entire experience!!!!
Mark PGreat location 10’ from residence was awesome
Denton KSecond time renting from same place. Highly recommended. Quick easy way to rent and nice vehicle.
Amber TEasy & efficient to pick up and return. Very welcoming staff!!
Jennifer MI had so many problems with my reservation and this location. I would recommend better employees! I called twice about an issue and was hung up on. I did not have an attitude or anything of that sort, the lady just continued to hang up when I explained my problem. I was charged basically double what I was supposed to be, I didn’t get my rental until 2 1/2 hours after my reservation time. The whole entire process was absolutely terrible! What was supposed to be a happy day was hijacked by the lack of professionalism and dealing with U-Haul overall.
Kelton HThe lady I worked with was amazing. The most kind and helpful. I’ll definitely be back!
Amber Tassociate was extremely helpful with the entire experience and was gracious in extending the usage allowance for the equipment
Christian MMojos was fantastic! U-haul 24/7 application was another story! I spent more time talking to customer service than picking up the Truck. U-haul makes it sound like using this app to pickup and return your truck should be easy. It was the biggest pain in my ass, when you are meeting people to help with moving and I end up being 1.5 hours late. Late because I could not get the damn app to allow me to pick the truck up and when I called customer service i was told that I can only pick up 1 hour before scheduled time. The website never said that, the website didn't say I would need to call into customer service, etc. I was just completely disappointed with the app.
Sara WGreat customer service!
David AI didn’t get any dollys and furniture pads I ordered that was the only bummer Everything was Great and simply to do online if I can do it anyone can it was a great experience thank you
Jane BHear people to work with!
Michael MAbsolutely nothing the lady that rented the U-Haul to me was absolutely excellent very friendly explained everything
Dennis ROwner came in on a day they were closed to get us the rental! Very professional and helpful.
Raymond KEnsure the check-in text to confirm vehicle equipment is sent to the customer during walkthrough and not after leaving the facility with equipment. Ensure that trailers do not have leaking points, as we incurred water damage to our belongings.
Kasa HThe driver side ratchet for the strap was very hard to operate. Possibly needs replaced. Really rusty.
irving g