The van was dirty in the front, pictures were sent. The location was close to home however at the back of a building, as a female, I would not go back there if I was alone.delroy M.
Customer Reviews for NT Home Services
(U-Haul Neighborhood Dealer)
Scarborough, ON M1B3L6
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 9/22/2021 - 11/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is very difficult to reach. Long time wait before you can talk to rep. Not everyone is tech geek to book and do the transaction online specially for first time renters.Daniel M.
I got a call from the location with some lady yelling at me saying â€˜you returned your truck but you didn't leave the key!' I let her know that I still had the truck and it went due back yet so she must have confused me with another order. To which she proceeded to yell even more and tell me â€˜No you don't have the truck. You returned it and you didn't leave the key!' When she called I was LITERALLY sitting in the truck. With people like that you can't argue so I just left it alone and also told her about the other gentleman at the pick up location and how he gave me the type of service that she was now giving me. She replied and said â€˜and what would you like me to do about that?!?' Your staff can CLEARLY benefit from some customer service training.Keron B.