Windshield was dirty and needed to be cleaned. Wiper blades were in need of replacement and streaked badly even after I cleaned the windshield. Truck and tires were otherwise in good condition.STEPHEN B.
Customer Reviews for NA Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was billed twice, at the first place a tire was missing so I had to go to the other side of town to pick up another trailer. Why did I get billed twice?Dennis B.
Staff in Albuquerque was perfessional, patient, explained everything about the trailer and shared best ways to keep the trailer safe during our trip. Once we arrived to our destination 1,400 miles later the staff in Oregon was great too! I would definitely recommend Uhall to family and friends, and will use again.Hazel T.
It was not very clear upon immediate arrival of the locations services. There should be a sign outside stating that this is a 3rd party service. So unless you take the time to see if they have the rentals , you would end up missing it.LUIS F.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.James J.
Customer did not leave a comment.Leland L.
Customer did not leave a comment.Andrew F.
Very helpful and friendly!Scot S.
Customer did not leave a comment.Victor K.
Customer did not leave a comment.Richard H.
Keep UHaul parking areas cleared. There wasn't a good place to park the truck. Convenient to Kirtland AFB.Samuel M.
No parking, store clerk only employee. Convenient store with one clerk should not be uhaul location.WILLIAM C.
Difficult to locate as not well marked as a U-Haul location, wasn't indicated I was looking for a Chevron Station.Ronald G.
Customer did not leave a comment.Manuel A.
Customer did not leave a comment.nestor T.
It would have been a much better experience if I could have picked the truck up at the location I requested which was walking distance from my house. Business should not be done at a gas station.Patrick R.
Auto transport's lights did not function with the 15' truck I had rented earlier in the day. The manager asked me to goto Walmart to buy a cable to try to address the issue. It did not. I ended up cancelling the auto transport all together after hours of hassle.Michael Z.
Customer did not leave a comment.richard H.
Customer did not leave a comment.DARWIN R.
Open the location for rentals on time. Worst experience ever.Samuel S.
Customer did not leave a comment.Wayne V.
Equipment wasnt available at time of pickup. Not this locations fault but situation was handled very poorly by NM Uhaul agents. I was upset about not being able to get all the equipment I reserved and I was actually told by a Uhaul rep over the phone that "maybe i should have rented with another company because Uhaul is incompetent"..... I think maybe I will for my next truck rental!Matthew G.
Customer did not leave a comment.Paula R.
Customer did not leave a comment.julia C.
Customer did not leave a comment.SERGIO T.
Convenience store cups were left inside the truck. I was told the trucks are cleaned and disinfected after each customer, but after wiping down the steering wheel, door handles, knobs, etc, for extra protection, my cleaning wipes were black. Was not wiped down, or sanitized, although your site stress the importance of, and how cautious your company is of the COVID virus.Karen C.
they did not have my deposit. So I'm waitingRichard G.
Customer did not leave a comment.CHRISTOPHER W.
The truck I was supposed to get (that had a dolly) was stuck behind another truck, so they switched me trucks and I didn't get to use the dolly they still charged me for. It was made clear when I rented the truck that I would not be able to return the truck to a new location, especially since I had searched with a drop off location. Had I known this, I would have chosen a better location and not kept driving circles around the city. Bad experience from me overall. Will not be a returning customerAndrew C.
Ii can't think of a that needs improvement at this timeBETTY H.
Lockbox drop off was broken on site and also store was not open on weekends.Herman S.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Chris M.
Very professional staff that was extremely friendly and helpful.William M.
Upon returning the truck anywere if you teturn earlier like i did 2 days earlier they should give you some sort of a credit for returning with more gas rhen u started with clean truck n 2days earlyRobert W.
Customer did not leave a comment.Bruce R.
Professional staff that accomplished a very fast turn-in.William M.
Ther was discrepancy with the other location. On Wyoming and zuni rd. Neighborhood store had to wait an hour or 2 and won't be going to that location. Was interrupted quite a bit with customers coming in and out of the facility.Patricia F.
Customer did not leave a comment.sarah B.
Original location was closed, this location was very accommodating and check in person was very polite and helpfulCharles R.
Customer did not leave a comment.Candice N.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ernie C.
Truck was a ness in the cab. The woman cashier was ordering stuff for her run down gas station while her 2 kids were screaming. Drivers tire was low and had to be filled twice a day. The ignition was stuck and didn't know if it would work every time I tried. Aweful Aweful experience. 2nd time in a row I had to travel across town to get a truck when uhaul is a quarter mile away from me. Penske and budget are looking good to me. Shame I spent good money at uhaul.Paul G.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.Rodney W.
A old run down half out of business Gas StAtion, Attendant didn't know what he was doing , did all paperwork on his cell phone and it goes on and in !!!Robert P.
Wonderful,service. The man even came short distance for key to our rental truck and car trailer. They were closed at time of our arrival.vince K.
Customer did not leave a comment.jackie B.
The check out process was a disaster. We reserved for 7am online, and when we got there, they didn't open until 9am. We finally started checking in, and the computer errors kept us there until almost 10am. I thought Jamie Kennedy was going to pop out any minute. It was ridiculously slow, then there were hidden costs after we brought it back. Go elsewhere, Uhaul doesn't have their stuff together.Robert O.
Customer did not leave a comment.Jon C.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.hien N.
Customer did not leave a comment.marina D.
Customer did not leave a comment.Skylar N.
The guy can't print out a copy of my receipt and just sent it to my email instead. A little inconvenience but still it would have been better to have a physical copy of the receipt.francis M.
Customer did not leave a comment.Elizabeth E.
Truck was dirty!! Back load was dirty.. door open was broken. Had to reach through other door to unlock door.. charged us way to much. Will never go there. They said it was going to be $80 plus $14.99 insurance to rent truck. But was a different story when we turned it in.. we paid way to much for a rent truck.. bad customer service and the sales guy was in a rush he did paper work and didn't check back load of truck. Poor service and no friendly service. Was rude when we tired doing application. We like our money back!!! Refund do to our serviceHARRIS T.
The gentleman I worked with was very nice; everything went well.Katherine S.
No problems returning the trailer.Gary B.
Customer did not leave a comment.Kayden B.
Seems maintenance is needed on certain small things. Lube rollup door and ramp. Truck also seems to maybe have a vacuum leak.Robert S.
Dropped trailer off at this location the store clerks were very kind and courteous and helpfulROBERT P.
Customer did not leave a comment.pavel A.
First of all your uhaul site needs work ,,pics of drivers lic.was option ,then find out its not took more time at location ,,your site said I was getting 12 foot truck ,,they tried give me a 10 footer with no ramp ?they need to learn the sizes and better marked on outside so customers can see what size they actually are ,,over all truck was okRudy P.
Yall need more one way motorcycles trailers. There was 500 dam motorcycles trailers there for in town use only. I got the only one way trailer n Albuquerque. That's BS.Terry H.
Customer did not leave a comment.DAWN S.
This location seems to be a last chance locations for the weekends and to primarily serve the military base it is next to. The vehicle was dirty and the fact that the gas station owner was inattentive in any way to explain the policies or even answer the phone when I called to try and get a later turn in time was horrible.SISTO A A.
Customer did not leave a comment.Jarett D.
Customer did not leave a comment.Donna M.
Great jobDarnetta B.
Customer did not leave a comment.Vanessa P.
$219.57 was taken out of my account when my rental total was $190.93, thats my only complaint with Uhaul.Heather D.
The van had a bad offer smell, the back had dirt. I had sweep it. The usual representative duany incident we had to pay for gas on top of the mileage fee. Upon return the store was closed, the key box was broken so we could just leave the truck there. Overall we ended up paying more for a 2 hour trip. When I contact customer service on the issues I was told I would get a call back with a refund of some sort which I haven't received any call back.Charlie P.
I reserved the truck and dollies online and when I went to pick it up they didn't have the right truck and no dollie. I'll never go to that location again.Rhonda G.
Customer did not leave a comment.Jewels G.
I was sent to this location from the Eubanks store who was incredibly rude and made me feel like a total idiot. They belittled me into sounding like it I did something wrong and blamed all issues on the poor gentleman who ran the Wyoming location. I was embarrassed because I had family with me and I received no apology for my inconvenience and spent way more money than I wanted to. The person who runs the Wyoming location should be running the Eubank location and the guys from the eubank location shouldn't even work for you.Aaron B.
The gas tank was empty, and truck was filthy and the trucks check engine light was on the whole time. Went over the mileage I quesstimated because I didn't anticipate having to go get gas, and the trip from the rental place, so I paid more than I thought I was gonna have to pay.Ben G.
Customer did not leave a comment.thomas H.
Clean the cab and windshield. Fill the gas tank.GARY S.
Friendly and fast serviceamy E.
Customer did not leave a comment.cornell H.
The guy couldn't hook the trailer up,I never seen my agrementThomas P.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.Andrea F.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Joel T.
Very upset that I had to return the vechile after realizing it had the wrong size tow ball. I was instructed to return it and upgrade to a larger truck. I was charged $60 for the 8 mile round trip and 20 minutes. I then rented the larger truck. I was not happy about the Charge.steve S.
Customer did not leave a comment.Travis T.
I scheduled the p/u of the truck for 2:30 PM. No one was at the store to process the rental. The gentleman did not arrive until 3:00. He said he had an emergency and could not be there. This is unacceptable when a reservation has already been made. Other employee's need to be trained when things like this occur. Also, they charged the card on file, when cash was paid so we had to wait 3-5 business days for the money to be refunded.Linda D.
Truck was not cleaned inside the box or cab, Front windshield was dirty from road travel and had a cracked windshield.George C.
Customer did not leave a comment.JACK F.
Customer service was exceptionalJohn B.
Great place to do business withanita S.
Customer did not leave a comment.Ward P.
Customer did not leave a comment.james L.
Customer did not leave a comment.WILLIAM W.