Customer Reviews for Nalley Valley Self Storage
(U-Haul Neighborhood Dealer)

955 reviews

2201 S Tacoma Wy   Tacoma, WA 98409
(S. Of Nalley Valley Viaduct)

(253) 472-0470

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(253) 472-0470

2201 S Tacoma Wy
Tacoma, WA 98409
(S. Of Nalley Valley Viaduct)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The guy at the desk was so helpful. Great experience

Jay F. 
Rating:
5.0

Customer did not leave a comment.

Sandra N. 
Rating:
5.0

Thank you!! Easy friendly and accommodating!

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

Karin C. 
Rating:
5.0

The gentleman that helped us was great!! Very kind and I will definitely go back to that location agian!!

jessica C. 
Rating:
5.0

Anthony was fabulous— So kind & helpful

virginia M. 
Rating:
5.0

The reservation and pickup process was flawless! Margarita, our service agent was an excellent gem! Her professionalism and sincere friendliness made our pickup an absolute pleasure. I highly recommend this U-Hual center!

John F. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Easy access and exit. The representative was quick, knowledgeable, and helpful.

William M. 
Rating:
5.0

Customer service is always wonderful!

Patricia C. 
Rating:
5.0

Always top notch customer service at this location. Staff are awesome!

Monique U. 
Rating:
5.0

This was a seamless process. We usually use location closer to our business, going forward we will be using this location in the future for sure. Thank you!

Clinton L. 
Rating:
5.0

Customer did not leave a comment.

jandy S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Very friendly. Have used them over the last 7 years and always great service 👍

Scotr M. 
Rating:
5.0

Great customer service! We rent for business and this is our go to place in the Tacoma area.

Armando L. 
Rating:
5.0

Best customer service ever!

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Attendant was excellent

Glenn D. 
Rating:
3.0

Customer did not leave a comment.

HAELI K. 
Rating:
5.0

Representative was very nice and communication regarding the rental was clear.

Eleece E. 
Rating:
5.0

Awesome experience.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Hong Zhou C. 
Rating:
5.0

Customer did not leave a comment.

cedric S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

Trucks need to be updated

Ricky M. 
Rating:
5.0

VERY nice folks and everything went smoothly!

CAROLA K. 
Rating:
5.0

The service was incredible!

JOHNAYE FINELLE O. 
Rating:
5.0

Wow the owner was so nice and friendly!!!

KURT W. 
Rating:
5.0

Anthony was great. Very good experience. Helen in the call center was great.

LAURINE D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Brittanie B. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Emma S. 
Rating:
4.0

Very happy with the friendly and helpful service at this location. Would use again for sure.

Dmitri K. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
5.0

The manager Jonathan was so nice and understanding. What a nice guy! Recommend to use this place!

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

Felipe U. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Everything about our experience was great especially the lady at the front desk - she was exceptional in her knowledge, friendliness and helpfulness. This will be the place where we do all our uhaul rentals.

Edie B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Armando L. 
Rating:
5.0

Great location and great customer service.

Armando L. 
Rating:
5.0

A.J. Was incredible, he was sympathetic to my situation and was flexible when it came to my late arrival and my method of payment.

STEPHANIE K. 
Rating:
2.0

The vehicle had dog hair and dog food in the cab. If I didn't notice a padlock on the back before leaving, I would've gotten to my destination and wouldn't have been able to open the back.

IAN WILLIAM T. 
Rating:
5.0

Excellent service thanks

SIGIFREDO B. 
Rating:
5.0

Customer did not leave a comment.

PRESTON W. 
Rating:
5.0

Van floor was wet and muddy

Faye S. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

Anthony was a pleasure to deal with.

ANTHONY V. 
Rating:
5.0

The agent who assisted us was very friendly and helpful

PAULO L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

I found the Nalley Valley Self Storage store to be professional safe and well managed. I felt 100% comfortable with all aspects of this vehicle rental. Steve H

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Manager is always very friendly and professional.

Lee K. 
Rating:
5.0

Amazing customer service and clean vehicle, well maintained

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Best service ever! Both the employees (Anthony and others) and the truck(26ft) were excellent. I'd recommend this location to everyone, no nonsense just great service.

SERGEY B. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Other than someone stealing the truck after I returned it after hours, everything else was good.

Patti S. 
Rating:
5.0

Better lighting lot.

John G. 
Rating:
4.0

I have use other UHaul businesses in the area, but I really appreciate A.J. personable nature, and efficiency. I called a day ahead made my reservation, and the in the morning I stopped into the office and was out on the road in less than 5 minutes! Thanks A.J. (and Nalley 😺). I'll be back~!!

STEPHEN EUGENE A. 
Rating:
5.0

The truck had not been cleaned inside or out, bug splatter was all over the lights and hood.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

ANSHUL J. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

SAMBATH M. 
Rating:
5.0

The truck didn't have the dolly I paid for

Angela R. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Looks not cleaned windshield.

SEUNG P. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
4.0

The renter process was great . Thanks!!! Willie Dunn

WILLIE D. 
Rating:
1.0

I had the truck for slightly over 24 hours total and was charged for four days. This one day rental costed me nearly $500.00 and at this point I've called the pick up and drop off location as well as the customer service number and nobody will help me. Will never use uhaul again.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MICHIKO M. 
Rating:
5.0

Customer did not leave a comment.

Siggy F. 
Rating:
5.0

The gentleman that helped us was knowledgeable friendly and pleasure to work with. The only problem that we had was that the truck had extreme engine noise.

gary G. 
Rating:
4.0

After dropping off the uhaul we used today we noticed the light in the cab did not turn off after we locked the car. We tried to trouble shoot it but couldn't get it to turn off. Also we didn't check the box for electrical issues in the end survey.

Rachel B. 
Rating:
2.0

I booked online for the 24/7 option which this location was included. Arrived at the time I had reserved the truck 8am- clicked pick up truck and upon doing so was sent to a new page that states the location didn't do only pick up,I just get the keys from the office but it doesn't open till9am. Would have been nice to not waste my time waiting, the location should state they do not do online check ins. Also when I did finally see a person I was asked to fill in a lot of things I had already done online. Just felt the whole process was a time waster.

AARON R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN P. 
Rating:
4.0

The truck we expected was not actually there, but we were on our way in minutes with a replacement that suited our needs perfectly. Thank you so much.

MEGHAN D L. 
Rating:
5.0

No recommendations. This place is great as is!

kay R. 
Rating:
5.0

Customer did not leave a comment.

GOREAL H. 
Rating:
4.0

Scheduling office is nearly inaccessible due to outrageous wait times. Gas fill up was inaccurate so I was overcharged for $40 above already high fees.

mike M. 
Rating:
5.0

Some U Haul locations are better than others, and the one on South Tacoma Way is tops! Thank you AJ and staff for excellent care and customer service. Gayle Orth Catering

David O. 
Rating:
3.0

Customer did not leave a comment.

RICHARD ALLEN F. 
Rating:
5.0

It was hectic end of the month and AJ the Nalley Valley store manager was great and very professional. It's my go to place for storage and U-Haul truck rental.

ROBERT WAYNE R. 
Rating:
4.0

AJ-Is excellent @ his job, from my observation he's the same to all the customers. The company should be extremely pleased to to have an employee that enjoys his job and is reliable & makes everyone feel comfortable when they walk in the doors..

ZACHARY S. 
Rating:
5.0

Anthony was very kind and helpful! Great customer service!

Larisha C. 
Rating:
4.0

My only suggestion is an email 24 hours before the rental time. I booked months in advance so it was hard to find my reservation/ location.

Hannah O. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Tye T. 
Rating:
4.0

Anthony store clerk gives amazing customer service and goes above and beyond. That man deserves a bonus!

MARLANA K. 
Rating:
2.0

The front tire was showing belt through it, was very dangerous to drive. Extremely disappointed this truck was allowed to leave the lot.

BRENT JEREL H. 
Rating:
5.0

Great experience!

MATTHEW S. 
Rating:
5.0

Excellent help, good location, easy to return truck after hours *except* no matter what directions I followed I couldn't share my location to check the truck back in. Weird. Love this location though, will definitely look here first next time. Guy running the shop was supremely helpful and made this experience better.

ANDREW C. 
Rating:
5.0

fantastic customer service at the Nalley Valley storage in Tacoma.

KAREN DIANE S. 
No reviews have been submitted for this location.

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