Customer Reviews for Nalley Valley Self Storage

A full tank of gas

The truck was just slightly dirty. I wish I would have swept the bed out before loading things, my couch got a little dirty....but that's my fault for not checking. The cab was clean. I did get confused on self pickup instructions and ended up waiting an extra hour until staff came. Again, my fault. Staff were excellent, and extremely helpful. I'll use them again.

All was great

I scheduled a truck to be rented from U-Haul. I arrived at my scheduled time of 9am to pick up my cargo van. When I arrived, my order that I procured via your mobile app was nowhere to be found. Like, it had just disappeared from the system. So I called U-Haul to make sure I could still pick up my truck. I waited on hold for about 20 minutes until someone finally got to me. I told her my issue, and she sent me to another section where I water on hold for an additional 15 minutes. Then as that person found my order and showed me how to go online to fix the problem, my order time changed to 11am. When I told the person about the time change, she said she would “be right back.” I then waited an additional ten minutes on hold only to be hung up on. No one attempted to call me back, even though I know you have my phone number associated with this order. So I came back at 11 to pick up the truck. Mind you, I had hired a worker to do some work with me from 9-1. So when we finally picked the truck up at 11, I was only able to have this guy work for me for two hours, though I had to pay him for four hours work. So that's an extra $70 I'm out for your services not being available. What can you do to improve? 1. Staff your phone lines better 2. If/when you hang up on someone, CALL THEM BACK! Seriously, that was terrible customer service. 3. Don't allow people to schedule rentals at a time when the truck cannot possibly be picked up. It cannot be that hard to figure out your own system. 4. When you screw up, own it. I sent the comments above to U-Haul, and when they replied (thankfully quickly) no one even said they were sorry for my experience. 5. Again, own your mistakes. U-Haul issued a $50 reservation guarantee to me, which wouldn't have been done had I not asked. They should have (and still should) refunded my entire experience, and given me a credit for the worker I had to pay extra, and for the extra time during the day I had to spend working on my own because of the time screwup. 6. Go above and beyond. Creating good customer service can be difficult. But it isn't as hard as you seem to be making it. Please try harder.

The staff here is amazing. The ambiance of the office is welcoming and inviting. I loved the property manager, he is extremley friendly.

Over and beyond helpful.

Everything was great! Thanks for the good service and coffee!

Provide a covered area for the walk around inspection.

Everything was great. He kept us informed and had the truck ready for us when we arrived.

AJ was fantastic to work with, understanding, kind, communicative and all around a wonderful guy. Would definitely recommend this location to anyone looking to rent / return a UHaul!

AJ & crew do a super job. The best!

The inside of the van was all dirty as there was all dirt in it. But overall was clean. I had a hard time opening the side door not until I opened it from the inside. This is something that you need to test it before taking the vehicle. The representative didn't notify me with these problems.

nothing everything was perfect. i had a wonderful experience

ez pz

When I went to get into the rental truck, there was someone's clothing on the hood such as a sock and pads from a bra. I requested padded furniture blankets when I made the reservation and then when I picked it up, I was advised they didn't have any available. I feel bad commenting on this bit the employee at the front counter kept falling asleep during the initial check in to get the keys. It was very awkward as I didn't know what to say or do. I'm guessing it was a medical condition, just awkward as a customer.

Great experience with this location, staff was very helpful and friendly.

Everything was great and the staff is awesome

Exceptional human kindness I received from Mr. Anthony Ambrosio (Manager)... He was so happy to rent me his new Van. I was careless and unthoughtful to check its condition upon return. He still treated me with utmost respect! This is the kind of character we need to heal our ailing Nation. His patience and forgiveness taught me very special ways to treat others next time. Definitely a superb recommendation for next businesss transactions!!!!!

Nothing its great.

I have used several U haul times spent thousands of dollars . I had problems at every U haul Location I used . I will never refer anyone to U haul or if I can help it use the company again . I need the van for one year . Because of the bad service and unable to get correct billing and ZI information . I discontinued my contract and took my business to another company .

I drove down the hill on Sprague in the truck and it was FUN. I can't remember the name of the employee but he was super friendly and made it super easy! Thank you!

Smooth process and a friendly pro at the counter

Windshield was dirty and gas only half full. Attendant very helpful and kind.

AJ was absolutely amazing. He was very kind and courteous suring our check in and gave us water. He noticed I was charged incorrectly by a different company and took the extra effort to fix it and saved me almost $100. I cannot thank him enough. There was a tiny snafu about a dolly, but he was so helpful and went above and beyond to remedy the situation even though we chose not to use it in the end. This is the example of what customer service should be.

Staff here are very polite and helpful, thanks. Lisa

The back bed, when I open it, smelled like someone died in it. Literally , it reminded me of when animals would die on a farm as a child. Same smell. Simply horrible

well they charged my account twice

This was a really great eexperience. Everything went so smoothly! I was freaking out before coming in because I didn't know what was needed and I assumed it was going to be so much money and it was my first time renting a UHAUL, but when I get in there the guy just verified a couple of things, explained what I needed to do before returning it, and he sent me along my way. It literally took about 5 mins! Then returning it was just as easy. I took pics of the gas gauge and the mileage so I could let him know what they were. Super smooth and easy process!

nothing at all it was a very good experience,we did injoy talking2 ANTHONY! j he is so nice2us he went Beyond his perfect service ! thank u christina & brittney ! satisfied customer!!!??

Top notch customer service! Truck was in great condition! Rental experience was easy and clear-cut.

The gentleman working did an amazing job helping me, especially when the computer system wasn't working well. He was extremely patient!

Nothing. It can't be better. Service is good & Andrew? was so nice.

Wood planks were left in the back by previous renter that made it difficult to maneuver large items but the service was very very nice.

My truck leaked,my bed got wet my clothes got wet then no discount,and we showed the uhaul lady we're it leaked,not very professional,

Extremely positive experience at this location. Friendly informative service.

Hard to make renters bring trucks in on arranged time. The service by Nalley Valley is Superb! Their storage is also great and well protected A+

Online after hours return procedure is faulty. We tried several times, carefully, to follow the directions. Instructions do not relate to the actual experience of connecting to where you fill out information. And, once we were able to find the appropriate page (somehow) it was not able to see our location, even though our location was turned on for our browser. Plus directions to leave the keys in the truck - wrong! Someone could have driven if off and we'd have been responsible. Service staff at the location was great though.

Clean, professional nothing to improve

Well this location fixed the issue due to the other location I initially went setup my pickup from this location. I get to the location as i speak with the rep i find out i have no pickup but i got a text with address confirmation sent for this location and while i was there they sent me an address to go to a different address. It is a shame that the previous rep would have had me going three different locations. I would like to speak with corporate office i saw somewhere about the $50 guarantee cause my time was wasted in more than one way and my gas as well I spent an extra hour going from one location to another..

Thank you AJ

I have rented from this location many times. Easy access in and out .The staff is always friendly and helpful. As soon as you walk into the office, you feel special and welcome with the cozy decor, scent of vanilla and coffee available. This is my favorite U-Haul rental location!

Employee was courteous and friendly.

Great customer service! I have to rent a truck again in a few weeks and this is definitely the location I'll use from now on.

Very impressed and grateful for Anthony. He was very helpful and I greatly appreciate him and his customer service.

The person was friendly and the customer service was Excellent. I would recommend this U Haul station to everyone!! I would give it 5 Stars!!!

This was a very good experience. Great equipment ! Very reasonable prices ! And the Gentleman that helped me was so polite , and friendly . I will absolutely recommend this location to all my family and friends ! Thanks Again ! Sincerely: DaLonna Sprinkle

Very courtesy

I rent from this location every few months and I wouldn't go anywhere else. They are always so friendly, helpful and all around great people. I also miss how homely and adorable the office used to be. Now it's just plain with no personality.

No improvement needed really. Friendly and helpful. Solid experience. Thank you

The last 2 places were great. Kim, at the stanwood location was rude, crazy and could not communicate. I was also flagged for only having cash. It would have been nice to know I would need extra money for a deposit when I reserved it on line. Over all my experience with u haul was a nightmare

AJ and his team always take good care of us!!!

If you need a van they are right off the main road and get you on the road quick and easy