Customer Reviews for Nanaimo Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nanaimo Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Keith P. on

Rating:

Very personable, and quality staff. Was very easy to.deal with. Will definately deal with them anytime I come back to Nanaimo. Thank you

Steven E. on

Rating:

Nothing You have a good professional set up Easy to load and off load and always someone available to help Thank you.

Gord S. on

Rating:

The service was excellent. The cost and the gas cost were WAYYYYYY TOOO MUCH.

denise A. on

Rating:

The south nanaimo establishment could definately give Topez, Victoria,BC a few pointers how to run a fine tuned business.

Jamie O. on

Rating:

Very friendly and patient staff

Ken D. on

Rating:

Great folks; very co-operative and helpful

Helen S. on

Rating:

This outlet was excellent.very friendly and competent.clean.had a customer washroom on site.very important for distance travellers.i was very happy with the service.

Ewen H. on

Rating:

Customer did not leave a comment.

Colin S. on

Rating:

nothing all well done

Gayle D. on

Rating:

Super clean, secure but easy to access, people helpful and friendly!

COLE B. on

Rating:

Owner (wife and husband?) Were courteous and helpful

Radovan S. on

Rating:

Note with instructions on the window at the key drop off were clear and to the point.

jim S. on

Rating:

Good inventory and exceptional customer services. Thanks.

Robert H. on

Rating:

They do a good job, always friendly and helpful.

Robert M. on

Rating:

The office gave instructions on how to drop off the vehicle after hours. The website and link via text was useless. Link did not work, call centre was absolutely awful. No knowledge, on hold for over an hour. I ended up leaving the call with no help. The next morning the staff at the drop location were Excellent! Very friendly, accommodating and helpful. U-Haul needs a major overhaul of their website and Call Centre representatives knowledge and capacity for wait times after hours.

Martha P. on

Rating:

Nothing, very pleased with the service

Douglas C. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

Lubricate the rear roll up door

Mike O. on

Rating:

Customer did not leave a comment.

Elsa B. on

Rating:

Excellent and friendly customer service. We changed our minds so many times and they were compliant and flexible. Thank you for great service.

Tanya H. on

Rating:

Customer did not leave a comment.

PETER P. on

Rating:

Close to the airport, and was ready to go with a free coffee within 5 mins, but must also add I had selected the wrong location but they indentified were I should pick up after I left a message the day before and transfered my res, awesome.

Wagdy E. on

Rating:

Customer did not leave a comment.

roger M. on

Rating:

Customer did not leave a comment.

thomas H. on

Rating:

Customer did not leave a comment.

Monty M. on

Rating:

Customer did not leave a comment.

Jane T. on

Rating:

Great people to deal with , highly recommended!

marc B. on

Rating:

The 5'x8' covered trailer has a lack of anchor rings. Only has four, one in each bottom corner and there should be two more in the middle. There should also be matching rings at half height or 2/3 height.

Chris J. on

Rating:

Location and equipment ... No issues. They were excellent. Truck was ready and clean. U-Haul itself can go suck a lemon. Jerked me around with the location of my reservation last minute. Moved my reservation outside of town and charged me for extra mileage and fuel. After hours and several different calls they offered me a 50$ credit to my account. When I called to get the credit applied it was like I never even existed. The stories had changed and nothing ever happened. Terrible terrible experience. In the future I'll just buy my own cube van and sell it after my move. I was told when I called to get the credit they would see the notes on my account that a supervisor had left from the 1800 service number. Those also didn't exist. The fact that my reservation location changed from in town to out of town last minute also disappeared off my account. Clearly some sort of scam going on. Would highly recommend buying a dolly and spending a month moving on foot rather than using U-Haul.

bob O. on

Rating:

Make sure you are very specific about your location for pickup. There was a bot of confusion surrounding where my hometown was, vs where I could pick up the unit. Ultimately U-Haul figured it out, I was able to pick up the auto trailer I needed, and we all lived happily ever after!

Barbara M. on

Rating:

Excellent service, friendly, knowledgeable, helpful. Everything went very smoothly.

Shaun W. on

Rating:

No issues

Fahn P. on

Rating:

5 star

Sherie M. on

Rating:

It went good . No need for the storage unit at this time. But I may need one in the future. I will contact you. Thanks

Elsa B. on

Rating:

I will not be moving in to the storage unit until April 25th. Your website does not permit mid-month rentals, and made me book it for April 1st. Hopefully my locker is still available on the 25th!

Jeffrey v. on

Rating:

No issues!

Jessica W. on

Rating:

I reserved a trailer and then was offered a storage unit one month free. Made me happy cause I needed one been there before and they were awesome over all good experience. Would do it again for sure

LIZ C. on

Rating:

The staff was excellent and able to answer any questions or concerns. We had Qualicum Movers move us out of your facility and they were professional and good movers.