christie n. on 9/21/2016
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nothing, it was a great experience
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Beverly Y. on 9/20/2016
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When we called for drop off we were given two areas outside of Nanaimo that would accept drop offs. One in Parksville half hour away and south end of Nanaimo 25 minutes away. There was a drop off 5 minutes from our home, which does not accept drop offs.
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Tim B. on 9/18/2016
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This pick up location is amazing. Superior customer service.
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BEV O. on 9/7/2016
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Tammy was absolutely wonderful , very helpful
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Rob C. on 8/29/2016
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Uhaul indicated to me this location was open Sunday's until noon PST. I arrived at the location at 1129 PST to find it is closed Sunday's.
Someone needs to update something. I really had no idea where to put the trailer so it was a best guess of putting it in a parking spot but this was outside the locked compound so it wasn't secure.
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Burns G. on 8/26/2016
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The lady ons duty Thurs. Aug.25/16 at the S. Wellington Nanaimo location was extremely helpful. The only thing I can complain about is that there was no help in directing my vehicle in backing up to the trailer. It took way too much time in backing up to hitch up. I have a travel trailer that I can hooked up in 1/10th the time because the hitch is up off the ground. I realize that hired help is costly but the trailer rentals are not exactly cheap. Please put in 1 more question. Have the customer rate the personnel at the rental office as well as the drop off location. As far as I'm concerned that person's expertise and knowledge is much more valuable to your company.
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Kevin S. on 8/17/2016
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Great staff, super friendly and knowledge. I'll go to this location again next time I need a uhaul!
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Kevin S. on 8/14/2016
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Proper inspection of trucks is needed. Radiator cap was faulty and should have been detected prior to my leaving with the truck and subsequently breaking down.
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Thomas M. on 8/13/2016
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Staff very helpful and courteous
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andy c. on 8/2/2016
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Thank you so much for making this happen - the original pickup location didn't have a truck on site and you guys were able to make it so that we could get the truck at short notice, and you literally saved the kids summer camp! Thank you for all your help and making this a memorable week for over 60 kids. Thanks, Andy
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Adam E. on 8/1/2016
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The back of the truck was not swept out contained a lot of debris. The bumper was covered in sand and the turn signal on the fender was broken. Also something was wrong with the brakes and as I had to drive this truck across the most dangerous hwy in Canada would have been nice to not have to stress about brake failure.
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Dan C. on 7/30/2016
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I booked my truck 2 weeks ago, and told them I need to pick it up at the location in town because there is no public transit that goes out to the other location. I was to be called as to where to pick up the truck. 12 days passed no call. I finally called in. I was informed that there was no truck for me this morning. I was called back that they have a truck but it is at a location thats going to now cost me $60 in cab far to get and return the truck.
This is the worst service I have ever gotten. I am very likely to never us Uhaul again and to warn friends and family about how you guys run things.
I am not pleased at all 0/5 stars for customer service, I have never in my life had this kind of horrendous service.
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Kim L. on 7/30/2016
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Definitely in need of some work with customer service through the uhaul number. I was disconnected twice, the first conversation I was told they could not find my reservation, and then second time calling, I was told I had to pick up the uhaul in Vancouver. I made reservations a month prior to pick up in Nanaimo and drop off in Courtenay. The third time I called 48 hrs before I needed the uhaul and was told they didn't have a truck for me yet. I was told, I would be called the following day with my pickup info. By 2pm the following day, which was the day before I needed the truck, I still had not heard anything, so I had to call in again. I was finally given information on pickup location and time. I was not able to pick up truck at location I requested, I had to pick up from the opposite end of town, which had cost me extra gas for two vehicles. Where I picked up the uhaul, there was no added stress and the lady I dealt with was very pleasant. Everything before pickup was very stressful and unorganized.
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Christina T. on 7/19/2016
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Nothing extremely friendly people , good service.
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Justin W. on 7/11/2016
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Drop off time was 7 am.......they didn't open till 9am.
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Chris W. on 7/10/2016
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Your representatives were very pleasant, told me what was expected, and the trailer I rented towed well and clean with no problems
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cliff s. on 7/4/2016
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Service was excellent, Sue (Uhaul rep) was fantastic
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Sandy V. on 7/4/2016
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Although the dealer where we picked up the unit was good to deal with, Uhaul themselves were dismal. We were re directed to three different dealers, and had to travel 50 km to get the unit. The right hand does not know what the left hand it doing. The central dispatch in Vancouver was not helpful at all. I doubt I will ever use, or recommend Uhaul to anyone again.
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Deb F. on 7/3/2016
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It was a bit confusing and stressful having to wait for the day before our move to be able to confirm that we would have a truck! I had to call as we hadn't received any contact by 5pm the day before. Also, we had reserved a 15' truck, for some reason it was changed to 20', I called and was told that they would change it back. In the end we ended up with a 17', which was okay. Overall though we are very pleased with the vehicle, the service at pickup, and the rate was very reasonable! Thank you Uhaul
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jennifer i. on 7/2/2016
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Tammy was great, at the Nanaimo location! Very efficient and knowledgeable.
The truck ran great and was nearly new.
Price was very reasonable.
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BONNIE K. on 6/30/2016
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We had been given good directions & had no problem finding it, but it was quite far out of town
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KAREN G. on 6/17/2016
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The folks there were so friendly and took the time to go over everything. A very nice, clean place. Very detail oriented and customer service was at top of their list. I was very impressed and happy with it all. I would not hesitate to use them again.
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