CHRISTIAN CARL R L.
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Customer Reviews for Napa Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Napa Auto Parts
Garth R.
Better job cleaning the cab.
MARK C.
Drop off took less then 5 minutes and included a copy of my receipt.
STEVEN M.
Very easy to use great experience as a first time renter.
ROGER S.
This Uhaul location helped my move go smoothly.
Jane C.
These people were easy to work with, didn't promise anything they couldn't provide, and were helpful and friendly. They were very prompt with their service.
Bradford T.
Very helpful and friendly people. The equipment return was quick and easy.
DONNA MARIA S.
Staff was friendly and professional.
Andrea R.
Everything was ready when needed. New truck was a bonus.
Brian P.
I didn't use Uhaul for 26 years because of a bad experience. This location has restored my faith in U-Haul. Great people, equipment and service.
Margaret A.
The U-Haul employees at Napa were excellent representatives for U-Haul. My experience with them was wonderful.
David O.
A previous trailer rental had low tire pressure, so I checked the pressure on this trailer and they were overinflated - 60 psi when the maximum pressure is to be 50 psi.
STUART L.
Friendly, helpful and fast service!
JENNIFER F.
Pick up location was changed to 30 minutes from original agreement. I had to get a ride from someone I didn't even know and Uhaul said, “we guarantee the equipment not the location “. I learned this only 2 days before my scheduled pickup. Never heard back from Mark Oehmke the regional manager. Disappointing to say the least.
Gary B.
Everything was great. I don't know what could have been done better. They are always very nice and it is a joy dealing with them. Thank you.
Thomas W.
The ratchets were rusted. We had to pour oil on them and work them for 20 min to get them to work.
Art P.
When a customer reserves something in your town and you have to go to another town to pick up .Very frustrating. Uhaul should of delivered to the town we reserved it in.Not make us drive to get it and back to our town to load. Other than that everything is good
Karen H.
Everything was simple, easy to rent and we were well satisfied!!
David H.
Great customer service and were helpful and apologized about my experience. Great location
LONNIE P.
Nothing
John B.
Thank you.
Patrick H.
The 6×12 trailer had a broken back door latch mechanism, 3 of the 4 bolts were sheared off and it was completely missing the back door handle. They indicated it had been inspected and everything was in working order. Their store closed 20 mins after we picked up the trailer so by the time we noticed the issue they were closed for the weekend so we had no choice but to use the faulty equipment and hope for the best.
Brian F.
I can think of nothing. The Napa Auto Parts located in Powell is excellent. Service was exceptional. Staff was extremely helpful. I would recommend this location to anyone without reservation.
James S.
None of their trucks come with cruise control.
Jon R.
After 3 days on the road, and 1 day unloading and cleaning out the truck, the folks at Napa Auto Parts made the turn in quick, easy and trouble free. I highly recommend them as a pain free moving option.
lance C.
Everything was good except the trailer had no running lights the whole trip.
GREG F.
Nothing, top notch, seamless service.
Steve R.
Quick and friendly service .
Steve R.
Good service all around, very Happy with this location.
Pamela S.
Very nice people to work with at the Napa store in Powell WY
Brian O.
My only issue was I had to drive 100 miles further to get my truck after Billings, Mt. location called to tell me they didn't have a truck for me. I received no compensation for my travel and had to pay more due ro Wyoming taxes. Definitely not fair to the consumer.
Douglas A.
Very helpful. Great people.
greg M.
Uhaul needs to better maintain the straps used to hold down tires to the dolly. Out of 5 dollies, two of them had straps that were frayed in places and appeared worn. Renting location was supportive of me picking my desired dolly.
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