Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)

399 reviews

245 E Coulter Ave   Powell, WY 82435

(307) 754-7053

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 754-7053

245 E Coulter Ave
Powell, WY 82435

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I felt like we were doing part ifvgfeur job. Documenting dings on truck, gas tank half full. All in all it was a excellent experience.

MADGE V. 
Rating:
5.0

Excellent service. Helpful

Dirk Thomas S. 
Rating:
4.0

Customer did not leave a comment.

GAYLE K. 
Rating:
5.0

Customer did not leave a comment.

MichaelJon S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

The truck did not have cruise control. Who buys cross country trucks with no cruise control? Also, the gas engine only got 8 mpg's, switching to diesel should deliver better gas mileage.

JAMES S. 
Rating:
5.0

Just do the same

MICHAEL F. 
Rating:
5.0

For my equipment use there's no improvements needed. The reservation went smooth, trailer pulled great, barely noticed it behind the truck. Great experience

HENRY RAYMOND N. 
Rating:
5.0

Customer did not leave a comment.

Noel M. 
Rating:
1.0

The location in Powell was great. My poor review is in regards to the U-Haul off of main Street in Billings Montana. I had reserved a 26-ft U-Haul truck a month in advance. The day we were to pick up the truck they informed me that they did not have a truck for us and we had to drive an hour and 45 minutes one way to pick up the nearest available truck. Very poor management. Do yourself a favor and rent from a company that has a truck guarantee. It's worth it.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL K. 
Rating:
5.0

Customer did not leave a comment.

TYLER O. 
Rating:
3.0

Customer did not leave a comment.

BRECK M. 
Rating:
5.0

Friendly service....

STEVEN R. 
Rating:
5.0

Even tho I had to drive 100 miles to get the truck the people were really nice and it was a good experience all around. The truck was brand new with under 3000 miles on it. It made the move just fine. When I had to extend a couple of days uhaul worked with us very nicely. Over all a ver good experience.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

This trailer was a life saver and it worked perfectly.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS AAGARD D. 
Rating:
4.0

The only issue is that we had to drive an hour to pickup the unit. None available in Montana. I understand not your fault. Thank You.

WILLIAM Z. 
Rating:
5.0

Nothing. The staff were truly unbelievably helpful.

Thomas D. 
Rating:
5.0

The trailer was missing bumper on the right side lower.

William D. 
Rating:
5.0

Outstanding Customer service! Extremely helpful!

ELIZABETH G. 
Rating:
1.0

I got charged for a dolly that I did not get. Customer service was less than satisfactory. Very snippy people looking to charge you for every little thing possible. People have bad attitudes. I have rented a few U-Haul trailers in my area and I would never recommend this place to anybody. I have never had a problem with the two other places that I rented U-Haul trailers from.

LAWRENCE C. 
Rating:
5.0

Leah and her husband are excellent franchisees! They are very knowledgeable, professional and customer service oriented. What a pleasure working with such exceptional people!!!

THOMAS ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

JORDAN P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Very friendly and fast service, truck was clean..definitely recommend.

KRISTY R. 
Rating:
5.0

Friendly and helpful staff.

William D. 
Rating:
5.0

Customer did not leave a comment.

RYAN JOSEPH P. 
Rating:
3.0

Customer did not leave a comment.

JOHN RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN CARL R L. 
Rating:
5.0

Customer did not leave a comment.

KEITH MURRAY S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

JANE MARTINEZ R. 
Rating:
5.0

Customer did not leave a comment.

GILDA ANN F. 
Rating:
4.0

Better job cleaning the cab.

Garth R. 
Rating:
5.0

Customer did not leave a comment.

RYAN WALKER W. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Drop off took less then 5 minutes and included a copy of my receipt.

MARK C. 
Rating:
5.0

Very easy to use great experience as a first time renter.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM NEIL G. 
Rating:
5.0

This Uhaul location helped my move go smoothly.

ROGER S. 
Rating:
5.0

These people were easy to work with, didn't promise anything they couldn't provide, and were helpful and friendly. They were very prompt with their service.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK O. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE REUBEN W. 
Rating:
4.0

Customer did not leave a comment.

Mallory M. 
Rating:
5.0

Customer did not leave a comment.

JARED LARRY W. 
Rating:
5.0

Very helpful and friendly people. The equipment return was quick and easy.

Bradford T. 
Rating:
5.0

Staff was friendly and professional.

DONNA MARIA S. 
Rating:
4.0

Everything was ready when needed. New truck was a bonus.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

kAYLA M. 
Rating:
5.0

I didn't use Uhaul for 26 years because of a bad experience. This location has restored my faith in U-Haul. Great people, equipment and service.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

August L. 
Rating:
5.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

The U-Haul employees at Napa were excellent representatives for U-Haul. My experience with them was wonderful.

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
4.0

A previous trailer rental had low tire pressure, so I checked the pressure on this trailer and they were overinflated - 60 psi when the maximum pressure is to be 50 psi.

David O. 
Rating:
5.0

Customer did not leave a comment.

Russell T C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

doug H. 
Rating:
1.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Gregory John E. 
Rating:
5.0

Friendly, helpful and fast service!

STUART L. 
Rating:
5.0

Pick up location was changed to 30 minutes from original agreement. I had to get a ride from someone I didn't even know and Uhaul said, “we guarantee the equipment not the location “. I learned this only 2 days before my scheduled pickup. Never heard back from Mark Oehmke the regional manager. Disappointing to say the least.

JENNIFER F. 
Rating:
4.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
4.0

Customer did not leave a comment.

Andrea Darlene R. 
Rating:
4.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Chancey H. 
Rating:
5.0

Everything was great. I don't know what could have been done better. They are always very nice and it is a joy dealing with them. Thank you.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Kacey C. 
Rating:
4.0

The ratchets were rusted. We had to pour oil on them and work them for 20 min to get them to work.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Steve Corbett W. 
Rating:
5.0

When a customer reserves something in your town and you have to go to another town to pick up .Very frustrating. Uhaul should of delivered to the town we reserved it in.Not make us drive to get it and back to our town to load. Other than that everything is good

Art P. 
Rating:
5.0

Customer did not leave a comment.

Brian James R. 
Rating:
3.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Everything was simple, easy to rent and we were well satisfied!!

Karen H. 
Rating:
5.0

Great customer service and were helpful and apologized about my experience. Great location

David H. 
Rating:
5.0

Nothing

LONNIE P. 
Rating:
4.0

Customer did not leave a comment.

Joan T. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Thank you.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Customer did not leave a comment.

Jeri S. 
Rating:
2.0

The 6×12 trailer had a broken back door latch mechanism, 3 of the 4 bolts were sheared off and it was completely missing the back door handle. They indicated it had been inspected and everything was in working order. Their store closed 20 mins after we picked up the trailer so by the time we noticed the issue they were closed for the weekend so we had no choice but to use the faulty equipment and hope for the best.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

debbie W. 
Rating:
4.0

Customer did not leave a comment.

Timmy H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

Customer did not leave a comment.

Melchor G. 
Rating:
5.0

Customer did not leave a comment.

Destiny E. 
No reviews have been submitted for this location.

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