The location and equipment were all above expectation, especially the clerk who was very helpful. However the check in and return process via the web and app were very frustrating. The web site would not allow me to capture a new photo, or upload one that I had taken myself. When I installed the app to complete the check in process, there was no apparent way to complete the check in process. When retuning the truck, I was able to use the app to capture the requested pictures, however the process was slow and frustrating to try and complete in a busy parking lot.
Timothy B
Customer Reviews for Naperville Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Informative, and an easy pick up process.
ALEXIS PThe owner was very friendly and professional, check in and check out was seamless. The truck was brand new and very clean. Will definitely use their service in the future.
DAVID KThe staff where I rented were very nice. The truck worked out great. It was clean and I had no issues with the truck at all. Highly recommend.
KIP OIf I had known this was where we were going I would have chosen a different location. The location was not very nice, the whole process seemed so sketchy and it was a gas station and while we were waiting there was other people behind us there for the gas station and the guy was having me fill out forms through my phone while we were there standing with people waiting. There wasn't really clear directions and in future it would be nice to know that its a gas station we are getting the Uhaul truck at.
BIANCA TSuper friendly and well-informed front desk. I'd rent from here again...FOR SURE!
PAUL MTruck had mechanical issue it caused me to accident because no one checked the car
KALED DGreat staff and very friendly! I extended my rental twice due to a snow storm and the staff was very accommodating.
DONALD HEverything was perfect. Using your cell phone to gain access and existing is extremely convenient. If I had to mention something to improve for the next customer, it would be to have salt put down so no one falls on the ice while carrying heavy items in front of the individual units. I was pleasantly surprised the area is very, very clean and maintained as I didn’t see any garbage bins on the property. Whoever owns this property is doing an outstanding job. Even down to the ease of renting a unit after 5 pm. Thank you so much for understanding what customers need.
Erica SThe gentleman was very helpful
Jodi MIt was a great experience, Andy was extremely helpful. There were pllenty of trucks available, and the one we got was clean and had a full tank of gas. We rented a 10 foot truck and it was easy to maneuver.
STEVEN DThe transaction was fast and no problems, easy to pickup
VICTOR Gnothing to improve, guy that help us was very helpful and nice. This is my second time using this location for a u-haul. I would definitely recommend to anyone to us them if they need a u-haul
Julia MCab of the van was fairly clean, but the driver's side long-view mirror was smashed and the van only had like 22k miles on it. The cargo area was kind of dirty, with minor debris and such in it. The photos I was presented during the online check-in process did not reflect a good amount of damage done to the wheelwell covers in the cargo area either. And, the setup in this location's parking lot is not all that great. Serviceable, but it could use a lot of improvement. That being said, the guys running this location were very nice and helpful.
John SNothing all everything is perfect
ERIDANIA VSolid, efficient, easy rental
DERRICK W.nothing it was quick and painless.
Marc MExcellent polite, staff.
ROBERT KVery nice guys works there and helpful.
WIESLAW ZNo need, the process was painless and easy, truck was fully gassed and ready to go, 10/10 would recommend
JACOB ROverall experience was excellent. The van was ready and location was excellent. Very pleasant!
KRISTIN RHorrible employee/owner should not be in charge of uhaul services
AREEB SInside of truck was dirty. On the way back to drop u haul off the radiator pooped off. I had to wait for and hour for roadside and another hour for it to be fixed. Today was my Dad's 70 bday and I missed his party... very upset
APRIL FClean the interior (canon)
ENRIQUE JGood and easy process of booking.. The store person is good and responsive
manikkam cWas very smooth, quick and easy to use.
john bI was serviced after all customers even though I came in before them. It took him forever to give my vehicle I reserved. The Van I rented was dirty and the brakes needed to be fixed. There was barely any gas in in as well. I will never rent from this location again. Terrible experience overall!
FARRAH MAt a gas station so refueling after use is easy as it can be.
WILLIAM CThe air conditioner didn’t work in the truck we rented and it was 85° out. Luckily we weren’t driving far.
lara rCabin needed to be cleaned and garbage was left in cargo
Angela WAmazing
Andrew AThank you
Sotir BY
Sean FThe return of the equipment was not smooth, the agent did not cooperate at all, making me park the truck
Yasushi AThought the whole process with being able to load the required info on my phone was great. Pickup and drop off were very smooth. Overall excellent.
Clayton KVery nice
Haresh PThis location is good
vinay pStaff were friendly and helpful. Highly recommended.
Sandeep BAttendant was very pleasant, but there was a problem with damage on fender not being recorded before I picked up truck. My link expired and they said they could not send another.
Mark WKaushikkumar
KAUSHIKKUMAR PFantastic. Haven’t done this for about 40 years now & what a difference. Easy pick up easy drop off. Did have a prob with the link for condition of vehicle but I did take pics. No issues. Steve H. Thnx
Steven HThey were Very Helpful, I would definitely recommend this location!
Colleen RHorrible charged me a fee for gas even tho returned on the same level, also charged me for pads when I specifically said I wanted to buy not rent them
SAHARI SThe smell of cigarette smoke in the van was terrible and no other van/truck was available to switch, I had to take that one. Very poor experience with the state of the equipment. I mentioned to the attendant before I took the van and he could not do anything. I tried to give the odor feedback when I checked the van in but the on-line form would not let me proceed until I said "yes" was good for the next family. Better care and cleaning needed to ensure free from horrible smoke odor. It was disappointing, I smelled of smoke the whole day.
ANN BWe had to go back twice because of oil issues. The first time we got an alert from the truck saying engine oil low. Then we had to go back because the oil was leaking. When we asked to change the truck, we had to get approval and someone had to come check the car. After TWO HOURS of waiting, turns out they didn’t put a cap on the oil. If we didn’t notice, we would have had to drive across the country with a car that could have broken down. AND we didn’t even get a discount 🙄. Pretty ridiculous if you ask me. Shouldn’t they have caught this when doing maintenance before we even received the car?? Even the company that did the check said that this was crazy.
Catherine KVery friendly and easy. Just as a Uhaul experience should be.
Jared CMy chosen p/u location was switched 15 min prior to p/u time. There was no ramp on the truck & only 1 attendant working I had to wait for the gas customers before picking up or dropping off
irene cThe trailer was very clean and the owner graciously waived a late fee. Thank you!
Jennifer WGreat availability and simple/expedited check-in/out experience!
Joseph OHonestly, nothing
John FGreat service, easy to use - highly recommend.
John R