QUICK FRIENDLY SERVICE!
Tim Warren
Customer Reviews for Naperville Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Bad Service Charged me double and took extra for fuel Really disappointed
Inayath Ullah SyedIt was perfect! Thank you
Jean SchiavoWe asked about dropping off at a different location and the man said it would be fine. Then I get an additional charge of over 300.00. If they told me it would be so much for an additional charge I would have taken the extra time to return it to them. Very poor explanation and I may report this to the Better Business for not telling us this. Not at all happy
Stephen NunezBefore taking the truck off the lot, my estimated time was 3 hours. It was brought back in 2. My estimated travel was 60 miles. I traveled 40. Was still charged for 3 hours and 60 miles. Nothing was prorated for accuracy and I handed over the truck keys then was told my rental was complete. Never signed any paperwork. Was sent a receipt via email with a clear line for signature. I'll never use this location ever again. Please steer clear of this UHaul location unless you want to be overcharged.
Courtney Davis-MarshallBefore I can check out and put gas in the van, the man was trying to check me out before I was finished.
KIM JACKSONThe location checked me back late so I was charged an extra day. Hopefully that will be corrected
David NelsonNo help disconnecting. Had to move the trailer twice on my own (not a big deal). But disconnected, lifted and set the trailer on my own. Kind of ridiculous. Thanks.
Tim LaCrosseU haul used to be unlimited miles. Now they charge u for fuel, fee for the day and miles. 3 charges, which is messed up
altansarnai enkhThat guy Nick is ⭐️⭐️⭐️⭐️⭐️ five stars! Helpful, concerned, kind and quick. Thank you!
Jeffrey DetrowEverything was very good. Easy to rent a truck from this location.
alok sonieasy and smoth process
Terry GainerThe 15' truck I rented was clean. The 15' truck that I rented was extremely poorly maintained. The transmission was shot-to-hell and had very great difficulty shifting in the higher gear range. The whole truck jumped violently when I put it into gear... either forward or reverse. That thing needs to be taken back into the shop and given a very thorough mechanical repair or rebuild sequence.
John MullerStop sending so many fucking emails and texts I would highly recommend this location to anyone. Extremely friendly and helpful employees striving to make the best possible experience.
Todd PetersonGreat experience. Excellent staff at both locations
Kenneth MynattThe man at the counter was trying his best but wanted us to back in the uhaul next to a passenger vehicle and another uhaul vs him backing it in himself. He was operating a gas station, convenience store, and uhaul station so he was stretched thin. Overall OK but the expectation of customer taking liability of the uhaul backing it in a small parking lot in between vehicles in unreasonable. Make the parking area larger so the risk of hitting something is reduced if that should be the norm.
Vikash PatelVery friendly service
Kathleen JabbarOwner friendly and gave complimentary water
Bart MurphyService at this facility is World Class. I appreciate the attentiveness !
DARRELL HERBERTHello the guy who received car back very nice
Behruz HalimavEmployee was incredibly nice and explained how renting the uhaul would work in efficient detail.
Kirsten DoyleTHE SERVICE AND EQUIPMENT WAS "GOOD. I USED THIS LOCATION "TWICE AND WILL CONTINUE ( FAST AND QUICK) NO PROBLEM. THANK YOU. KENNETH D.BARNES.
KENNETH BARNESThe man checking in my vehicle on return was one of the rudest humans I have encountered in a long time. He treated us like we were dirt, yelling at us for no reason other than trying to feel superior. I will never use uhaul again or a Marathon gas station as they were the owners of both businesses.
Michelle WalkerLocation war great. 1 way rental was not honored. Can’t use u haul again
susan gaynesThe uhaul guy at this location is great. Very friendly and personable. If I need another truck I know where to get it next time!
Tom DobbertinFantastic service -I had to leave my car there while I used the truck when I dropped truck my car needed a jump to start -they helped me jump start my car and refused any tip -very helpful and courteous strongly recommend
erich pavelGreat customer service. I needed to change pickup time several times and both agents were very accommodating. I would recommend this location.
Pat JanI was pleasantly surprised to find the tow dolly I needed at a smaller local U-Haul location. The guys were extremally knowledgeable about the equipment and very helpful.
Jim GracyWas easy to pick up and drop off the trailer! Exactly what we needed, thanks for your help!
kenneth Townsendworked out very well at a very reasonable price. Courteous staff on site. A pleasure to work with.
james hullNik provides a good and fast service.
David PuenteThere is nothing to improve, the gentleman’s customer service was superb! He was very patient and truly kind. If I know anyone at all who will be moving, I will definitely direct them to that location. I love working with people like him. It was excellence at its best. If I ever need another truck, I will always go to this location. Thank you, and his kindness was very much appreciated!
brenda mccallisterExcellence customer service.
Leonard FongPicking up the uhaul was fine. I did not appreciate being heckled when I returned the uhaul. The representative was trying to nickel and dime me for scratches and dents that were ALREADY on the uhaul. The uhaul was not brand new to begin with. If it wasn’t for the unpleasant return of the uhaul I would’ve given this place 5 stars, but the heckling and trying to charge me for damage that I DIDN’T cause was unnecessary.
Shanice PaganYou were incredibly helpful. efficient, and accomodating. We greatly appreciate your efforts to make this rental work for us and our needs. Both the day we picked up the van and the day we returned it were marked by excellent service, professionalism, and a personal touch.
Edward NavakasNothing. Aligned with brand expectations relative to gas station/convenience store franchise ops
John LaClairWe used Naperville Marathon U-Haul, which is open from 7 a.m. to 9 p.m., for a local move. The price was good and the managers were very helpful in hooking up, and later unhooking, the unit from our Jeep, as well as in showing how everything worked. Since the weather was nice, they recommended we rent an open top trailer because these have a ramp, which made loading and unloading significantly easier. I highly recommend this U-Haul dealership.
john f sassoPerfect again
Greg WilcoxNothing. These guys are great! Very thoughtful counter service and friendly and efficient
GREGORY JENKINSNick, the contact at the rental location was excellent. Super helpful and easy to work with. Highly recommend!
RICK DUDEKMy bill was $60 and I was charged $100. The owner said he didn't know why and I should call corporate
robert siskaVery nice people
William LaflammeThe person at this location is not friendly and very arrogant. He demands the customers to park the vehicle in a specific way and says he’s reaching rules. Also the vehicle was at 3/4 gas instead of full, which is probably a money making tactic.
Deepak KadamanahalliKeep up the good work Great job Highly recommended!!!
Peter ChakosCourteous and understanding. Couldnt ask for a better company to move from city to city
Carmen DiazWe were very pleased. Truck was very clean and in good shape. Friendly , quick check in. Had all our extras too. It was a very hot morning and they gave us bottled water to start the day.
Lisa DiNicolaAt this time I have no comments but I had a great service from the staff.
Gilberto HernandezGreat renter all around. The truck was clean, ran well and the guys were very friendly and accommodating! Thank you for a great experience.
Greg Winner